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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 31Posts
    • 75Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 171
    • feistyfee
    • By feistyfee 4th Nov 18, 4:12 PM
    • 10 Posts
    • 0 Thanks
    feistyfee
    Can't remember if I asked this question ...I managed to get myself into trouble with various payday loans, SNC, Drafty etc and a couple of high interest bad credit loan companies Everyday Loans, AVANT etc. I am about to enter into a DMP for £1000 a month! Should be debt free in 1 year 8 months. Am I still able to complain at this stage even though I am going into a DMP and paying off some of the loans? Or shall I wait? I could issue complaint to the ones I have no owing balance too but it's the current ones I am unsure about.
    Thanks in advance.
    Originally posted by Changingtimes
    From what i'm reading from this page. The time limit to claim will soon end. So yes i would put claim in. They could owe you more than you still owe them. So will pay it off
    • Fay_elizabeth
    • By Fay_elizabeth 12th Nov 18, 4:11 PM
    • 145 Posts
    • 94 Thanks
    Fay_elizabeth
    Can anyone help? I used the template from debtcamel and sent to Wonga and PaydayUK back in August. I borrowed from both between 2012-2015.

    I received a 'final response' email back from paydayuk, however not a list of my loans as requested. They said this -

    "My Decision:
    We handle complaints following rules set out by the Financial Conduct Authority (FCA).
    One rule is that a customer must complain within 6 years of the problem. Another rule is that if more
    than 6 have passed, you must complain within 3 years of knowing you could complain about the
    problem.
    I can see that all of the loans that you are complaining about are more than 6 years old. So for me to
    consider these loans, I need you to tell me why you didn’t complain about these loans until now."

    What should I do now? I can't remember the details of my loans hence asking for the information in the first place, but I believe most are under 6 years old.

    Any help would be appreciated!
    • zx81
    • By zx81 12th Nov 18, 4:18 PM
    • 19,362 Posts
    • 20,688 Thanks
    zx81
    Send a SAR.
    • Fay_elizabeth
    • By Fay_elizabeth 12th Nov 18, 4:28 PM
    • 145 Posts
    • 94 Thanks
    Fay_elizabeth
    Hi sorry - new to all this - can you elaborate?
    • Nightwing
    • By Nightwing 14th Nov 18, 11:31 PM
    • 1 Posts
    • 1 Thanks
    Nightwing
    Can anyone help? I used the template from debtcamel and sent to Wonga and PaydayUK back in August. I borrowed from both between 2012-2015.

    I received a 'final response' email back from paydayuk, however not a list of my loans as requested. They said this -

    "My Decision:
    We handle complaints following rules set out by the Financial Conduct Authority (FCA).
    One rule is that a customer must complain within 6 years of the problem. Another rule is that if more
    than 6 have passed, you must complain within 3 years of knowing you could complain about the
    problem.
    I can see that all of the loans that you are complaining about are more than 6 years old. So for me to
    consider these loans, I need you to tell me why you didnít complain about these loans until now."

    What should I do now? I can't remember the details of my loans hence asking for the information in the first place, but I believe most are under 6 years old.

    Any help would be appreciated!
    Originally posted by Fay_elizabeth
    I had a similar response from Payday UK a couple of weeks ago. I just replied and said (truthfully) that I hadn't become aware that unaffordability complaints were a possibility until a few months ago. That seems to have done the job as they have moved on to the next stage of the investigation.

    If you've already used the template letter from DebtCamel to request a list of your loans, I would email them and ask for it once again referencing your previous email. Tell them you are making a Subject Access Request (the SAR mentioned above) for your personal data - specifically the list of loans - and they should send it though. Be prepared to scratch your head a bit at the document they send through though - it's not the clearest thing in the world. DebtCamel has advice on how to make sense of it under their Payday UK page (I would post a link but can't as I'm a newbie!)
    • Fay_elizabeth
    • By Fay_elizabeth 15th Nov 18, 9:54 AM
    • 145 Posts
    • 94 Thanks
    Fay_elizabeth
    Thanks so much Nightwing. I've basically done just that and I did get a list of my loans back almost straight away. Have now replied with the template about irresponsible lending and my income etc at the time. It looks like I was worse than I remember, adding up all the interest alone comes to over 3k
    Last edited by Fay_elizabeth; Yesterday at 9:54 AM. Reason: wrong smiley
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