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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 31Posts
    • 75Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 171
    • feistyfee
    • By feistyfee 4th Nov 18, 4:12 PM
    • 11 Posts
    • 0 Thanks
    feistyfee
    Can't remember if I asked this question ...I managed to get myself into trouble with various payday loans, SNC, Drafty etc and a couple of high interest bad credit loan companies Everyday Loans, AVANT etc. I am about to enter into a DMP for £1000 a month! Should be debt free in 1 year 8 months. Am I still able to complain at this stage even though I am going into a DMP and paying off some of the loans? Or shall I wait? I could issue complaint to the ones I have no owing balance too but it's the current ones I am unsure about.
    Thanks in advance.
    Originally posted by Changingtimes
    From what i'm reading from this page. The time limit to claim will soon end. So yes i would put claim in. They could owe you more than you still owe them. So will pay it off
    • Fay_elizabeth
    • By Fay_elizabeth 12th Nov 18, 4:11 PM
    • 152 Posts
    • 95 Thanks
    Fay_elizabeth
    Can anyone help? I used the template from debtcamel and sent to Wonga and PaydayUK back in August. I borrowed from both between 2012-2015.

    I received a 'final response' email back from paydayuk, however not a list of my loans as requested. They said this -

    "My Decision:
    We handle complaints following rules set out by the Financial Conduct Authority (FCA).
    One rule is that a customer must complain within 6 years of the problem. Another rule is that if more
    than 6 have passed, you must complain within 3 years of knowing you could complain about the
    problem.
    I can see that all of the loans that you are complaining about are more than 6 years old. So for me to
    consider these loans, I need you to tell me why you didn’t complain about these loans until now."

    What should I do now? I can't remember the details of my loans hence asking for the information in the first place, but I believe most are under 6 years old.

    Any help would be appreciated!
    • zx81
    • By zx81 12th Nov 18, 4:18 PM
    • 21,149 Posts
    • 22,825 Thanks
    zx81
    Send a SAR.
    • Fay_elizabeth
    • By Fay_elizabeth 12th Nov 18, 4:28 PM
    • 152 Posts
    • 95 Thanks
    Fay_elizabeth
    Hi sorry - new to all this - can you elaborate?
    • Nightwing
    • By Nightwing 14th Nov 18, 11:31 PM
    • 1 Posts
    • 1 Thanks
    Nightwing
    Can anyone help? I used the template from debtcamel and sent to Wonga and PaydayUK back in August. I borrowed from both between 2012-2015.

    I received a 'final response' email back from paydayuk, however not a list of my loans as requested. They said this -

    "My Decision:
    We handle complaints following rules set out by the Financial Conduct Authority (FCA).
    One rule is that a customer must complain within 6 years of the problem. Another rule is that if more
    than 6 have passed, you must complain within 3 years of knowing you could complain about the
    problem.
    I can see that all of the loans that you are complaining about are more than 6 years old. So for me to
    consider these loans, I need you to tell me why you didnít complain about these loans until now."

    What should I do now? I can't remember the details of my loans hence asking for the information in the first place, but I believe most are under 6 years old.

    Any help would be appreciated!
    Originally posted by Fay_elizabeth
    I had a similar response from Payday UK a couple of weeks ago. I just replied and said (truthfully) that I hadn't become aware that unaffordability complaints were a possibility until a few months ago. That seems to have done the job as they have moved on to the next stage of the investigation.

    If you've already used the template letter from DebtCamel to request a list of your loans, I would email them and ask for it once again referencing your previous email. Tell them you are making a Subject Access Request (the SAR mentioned above) for your personal data - specifically the list of loans - and they should send it though. Be prepared to scratch your head a bit at the document they send through though - it's not the clearest thing in the world. DebtCamel has advice on how to make sense of it under their Payday UK page (I would post a link but can't as I'm a newbie!)
    • Fay_elizabeth
    • By Fay_elizabeth 15th Nov 18, 9:54 AM
    • 152 Posts
    • 95 Thanks
    Fay_elizabeth
    Thanks so much Nightwing. I've basically done just that and I did get a list of my loans back almost straight away. Have now replied with the template about irresponsible lending and my income etc at the time. It looks like I was worse than I remember, adding up all the interest alone comes to over 3k
    Last edited by Fay_elizabeth; 15-11-2018 at 9:54 AM. Reason: wrong smiley
    • feistyfee
    • By feistyfee 19th Nov 18, 5:35 PM
    • 11 Posts
    • 0 Thanks
    feistyfee
    Quick update. Ferratum have emailed with a good will gesture of £300. I am going to accept as didn't have many loans with them and surprisingly i paid them off in time.
    • clareil1
    • By clareil1 20th Nov 18, 3:30 PM
    • 2 Posts
    • 0 Thanks
    clareil1
    Hi All,
    I have had varying success with claims made back in May. I now have a lot of cases open with the FOS. How long on average has it taken for a response to come back once an adjudicator has been allocated?
    • Pluto8
    • By Pluto8 21st Nov 18, 8:33 PM
    • 4 Posts
    • 0 Thanks
    Pluto8
    Hi people,

    Just a bit about me for anyone interested (plus a few questions).

    I was in financial trouble until recently when I have managed to pay off (through assistance from my family) all of my debt except for a barclaycard credit card which has £11,000 remaining. I had a few pay day loans over the past 2 years.

    From the advice on here I submitted complaints re irresponsible lending and have had the following results so far:

    Safety Net Credit - £880 balance written off and a refund of £792.
    Pounds to pocket - refund of £1203

    Awaiting updates from swift sterling and lending stream (both were the last loans i took out when I was desperate).

    Firstly, I am looking to see if anyone has had success with swift sterling or lending stream? They have 3 weeks left of their 8 week period to reply.

    Secondly, I asked that any negative references in my credit file also be removed (I copied that from the template). I’m assuming that relates to late/missed payments and arrangements to pay etc? So would show all payments made on time? Also, will that have an impact on my credit score and improve chances of obtaining a mortgage if I moved house, for example?

    Thirdly (and finally), has anyone ever made a complaint re irresponsible lending to credit card companies? I have a credit card with barclaycard, have had it for 9 years. My initial credit limit was £1500, then over 3 years increased to £12,500. I can’t remember if I requested this or they offered it. At the time 6 years ago I could probably have afforded it but over time I was constantly late with payments, over limit etc. I had a gambling problem and would borrow £1000s on this card, and at times would win £1000’s refunding it to this card so my balance at times was low but as with any gambling problem you’re going to lose in the end so I kept borrowing and my balance has been at the top for a couple of years although gradually paying it off.

    My query with this is - would I have a case for irresponsible lending? While I have fully accepted that as a gambler I was the one borrowing, I used the money (certainly wouldn’t be complaining if I won £50,000 for example), but if my credit limit had been reduced when my balance was low I would maybe be in a different position. Or am I onto plums? Are there any downsides to raising a complaint like this (could they ‘blacklist’ me or affect my credit rating etc?)

    Anyway, just looking for any and all advice

    Thanks
    • Changingtimes
    • By Changingtimes 23rd Nov 18, 6:20 PM
    • 38 Posts
    • 10 Thanks
    Changingtimes
    Question.
    I made a couple of SAR requests recently and received feedback. What is your SAR data really supposed to consist of?
    I would expect CCA and applications and how they credit checked or decided on how they accepted your application?
    Am I wrong or expecting too much?

    DEBT FREE MISSION ☆☆DMP COMMENCING 01/01/19 ☆☆
    - CURRENT DEBT £22,000 - DEBT FREE BY OCTOBER 2020
    ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆
    • Nmc1978
    • By Nmc1978 26th Nov 18, 4:06 PM
    • 1 Posts
    • 0 Thanks
    Nmc1978
    Uncle Buck appealing decision
    Hi,

    I opened a complaint about Uncle Buck and went through the whole process up to the point where the financial ombudsman had told Uncle Buck that they should refund 7 loans. Uncle buck came back today (last possible day) and said they wanted to send the complaint for a final decision, effectively appealing the decision. Just wondering has anyone had any experience of that? How long roughly does it take I wonder? And obviously the big one is what are the chances of the ombudsman changing their mind, but that one can't be answered sadly... Appreciate any info anyone can share on this. Thanks.
    • ndf9876
    • By ndf9876 27th Nov 18, 5:05 PM
    • 127 Posts
    • 67 Thanks
    ndf9876
    Hi,

    I opened a complaint about Uncle Buck and went through the whole process up to the point where the financial ombudsman had told Uncle Buck that they should refund 7 loans. Uncle buck came back today (last possible day) and said they wanted to send the complaint for a final decision, effectively appealing the decision. Just wondering has anyone had any experience of that? How long roughly does it take I wonder? And obviously the big one is what are the chances of the ombudsman changing their mind, but that one can't be answered sadly... Appreciate any info anyone can share on this. Thanks.
    Originally posted by Nmc1978
    So what I assume has happened is that your complaint has gone past the first 'stage ' - where someone called an Adjudicator (who is NOT an Ombudsman and cannot make binding decisions) has recommended the interest on 7 loans is refunded. Now unfortunately you are going to be waiting for an Ombudsman to look at the case. Unless any new evidence comes to light, it is unlikely that the Ombudsman will disagree with the Adjudicator (although I have seen decisions where this has happened!!). As for timescale, it really does depend on their workload; I would suggest thinking in months not weeks.
    • Fay_elizabeth
    • By Fay_elizabeth 17th Dec 18, 10:09 AM
    • 152 Posts
    • 95 Thanks
    Fay_elizabeth
    I've put my complaint about paydayuk through to the FO as I filed the complaint in August and not heard anything, The FO have sent me a letter in the post (oddly!) asking for bank statements - however the account I held at the time of the loans was with Barclays and it was back in 2012. Its going to be a right old pain getting the statements as it was all in my maiden name and I don't any of the details. I've heard that sometimes the FO can access the statements if you are able to give the sort, acc no, etc. Has anyone had experience of this?
    • DannyPearce90
    • By DannyPearce90 10th Jan 19, 1:25 PM
    • 63 Posts
    • 19 Thanks
    DannyPearce90
    I don't agree with some of the other comments. I believe you deserve to be compensated for unfair business practices. Affordability checks are in place to protect the vulnerable, not for companies to ignore for financial gain!
    • TubbyDown
    • By TubbyDown 11th Jan 19, 9:16 AM
    • 59 Posts
    • 49 Thanks
    TubbyDown
    I launched a claim against Wonga/Payday UK/ plus various others in 2017. I was hooked on payday loans for a while due to taking one out with Wonga, which then led to me being short on payday, Then i took another and another and another. This was around 2011/2012 i took these loans out, and i'd just been issued with a CCJ at the time, so i'm pretty certain they didn't bother credit checking me. Anyway long story short i managed to get over £1,600 back in compensation. Obviously not worth the hassle and money i had to pay back to these companies, but worth doing if you've ever had a payday loan before
    • Angibabes
    • By Angibabes 11th Jan 19, 1:55 PM
    • 1 Posts
    • 0 Thanks
    Angibabes
    Hi Has anyone had any success on trying to get money back from Payday uk and Quick quid for loans from 2008-2012. I did go into arrears with them and did pay them back. I am trying to get some money back from the affordability complaints. I just wondered if anyone had any success?

    Thanks
    • lsnow83
    • By lsnow83 15th Jan 19, 11:06 AM
    • 1 Posts
    • 0 Thanks
    lsnow83
    Hi Woody

    What a great story. I am looking to do this on my own without support of another company such as 'Resolve'
    However I wanted to ask you how you worked out the amount you are due back from each lender.
    I have statements from them all which show the intrest and charges - however I am confused by talk of another 8% that can be claimed??

    If you have any examples I would appricate it.

    Thanks
    Leanne
    • SoXBoX
    • By SoXBoX 21st Jan 19, 8:42 PM
    • 2 Posts
    • 0 Thanks
    SoXBoX
    Hi All,

    I've been checking this thread out for a while as I struggled with Pay Day Loans up until as recently as 2 years' ago. I put my SAR through early November through Debt Hacker & now I'm at the end of the complaints process with my two main targets. (I've pretty much given up the ghost on Wonga & I'm just hoping they resolve the complaint by wiping the current outstanding debt & Clearing the default from my CR, although I don't hold much hope.).

    I understand that I have made many daft decisions during my late teens, early twenties and I understand the people saying, "you should pay for the decisions you've made" but frankly if these companies could have gotten an extra quid out of me they would have done so without a shred of mercy so I've absolutely no sympathy for them and would take great pleasure in contributing to their downfall.

    My two main targets are Quick Quid & Wageday Advance.

    Quick Quid was longer than 6 years' ago so I'm not fancying my chances although the absolute ridiculousness of their decisions to lend to me when I was a student at the time living off the £6000 a year I got in Loans & Grants. Is it worth me pursuing this to the Ombudsman as the loans clearly increased in value?

    My most hopeful one however is with Wage Day Advance. The loan history is quite frankly absurd and would seem like a case study in the types of loans that shouldn't be made. It works out to about £2000 paid in interest over the course of 18 months all starting from a £100 loan. Now the complaint was submitted and Today was their last day to respond, however they've come back with an email saying what is essentially, "We're very busy and haven't made a decision on your complaint, you can go to the ombudsman if you want or we'll try and get to you within the next 8 weeks."

    What's the best option for me I'm confident I will be offered something from them and I imagine the FOS is quite a long process & I know WDA won't be able to make an offer once it's been escalated to this. However I also don't want to wait another 8 weeks for them to essentially do the same thing again and then start the FOS process 2 months from now!

    Any Advice would be much appreciated.
    • Fiona CW
    • By Fiona CW 22nd Jan 19, 10:31 AM
    • 56 Posts
    • 36 Thanks
    Fiona CW
    WDA are struggling with number of complaints at present. I put my complaint in in August and have had a few emails just saying sorry that they haven't managed to investigate it yet and that I can go to ombudsman if I want - which I am going to do
    • geekxox
    • By geekxox 22nd Jan 19, 3:33 PM
    • 2 Posts
    • 0 Thanks
    geekxox
    Hi, how did you go about doing this? Many thanks
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