Reclaiming package account fee success

Korn319 · 21 April 2017 at 1:40PM

Just want to say a massive thanks to the tools on this site! Pretty effortlessly I filled in the form and got directed to complaintresolver and sent the message to my bank... had a lady phone me 4 days later to get more information regarding why I believe the account was mis sold... and after 7 days of sending my initial email.. boom just under £1500 back in my account! Anyone with one of these packaged accounts... give it a go... you have nothing to lose.

PeacefulWaters · 21 April 2017 at 1:48PM

Korn319 wrote: »

Just want to say a massive thanks to the tools on this site!.

I'm offended!

Korn319 · 21 April 2017 at 2:07PM

Tools of the template variety, rather than humanoid &#55357;&#56834;&#55357;&#56834;&#55357;&#56834;

ekeitout · 21 April 2017 at 5:09PM

What an insult from NatWest. Their initial reply asks for more info because 'the complaint letter we received from you was not well articulated'.
How rude is that???

eskbanker · 21 April 2017 at 5:26PM

ekeitout wrote: »

What an insult from NatWest. Their initial reply asks for more info because 'the complaint letter we received from you was not well articulated'.
How rude is that???

Personally I wouldn't be thin-skinned enough to find that rude or insulting, although undoubtedly its tone could be softened a bit.

aldo63 · 25 April 2017 at 2:47PM

I used the Resolver format and a lady from Barclays rang me last night my accounts ran from 1999- 2008 3 different accounts. She did ask me questions " did you use the free over draft facility, did you have a car, did you have a mobile fone, did you go on holiday" obviously I said yes to all questions. But hasn't everyone got these things. I did tell her I was not aware I was paying £12/15 a month for the accounts and I changed my bank when I found out. She more or less indicated I was not mis sold. Wish I had been more prepared. Can I appeal does anyone think.

eskbanker · 25 April 2017 at 3:45PM

aldo63 wrote: »

my accounts ran from 1999- 2008

[...]

I was not aware I was paying £12/15 a month for the accounts and I changed my bank when I found out.

Putting aside the issue of nine years worth of statements with fees shown, if you're saying that you found out you were paying fees in 2008 and consequently changed accounts at that point, then it's no longer relevant whether or not you were missold as you're long since past the point of being able to claim any compensation for this, as claims have to be made within three years of being aware (or within six years of the alleged missale itself).

Or to be slightly more accurate, the bank is able (but not obliged) to reject your claim on timebarring grounds after those periods, so if it does then you have no further comeback other than court - the FOS won't take the case on for example.

takman · 25 April 2017 at 4:48PM

aldo63 wrote: »

I used the Resolver format and a lady from Barclays rang me last night my accounts ran from 1999- 2008 3 different accounts. She did ask me questions " did you use the free over draft facility, did you have a car, did you have a mobile fone, did you go on holiday" obviously I said yes to all questions. But hasn't everyone got these things. I did tell her I was not aware I was paying £12/15 a month for the accounts and I changed my bank when I found out. She more or less indicated I was not mis sold. Wish I had been more prepared. Can I appeal does anyone think.

So you paid £12/£15 a month for 9 years on three different accounts and didn't even know about it?

You then realised in 2008 and changed banks and have now decided to make a complaint 9 years after you realised :O

I hope you have a better grip on your finances now!

Chalkius · 25 April 2017 at 4:59PM

aldo63 wrote: »

I used the Resolver format and a lady from Barclays rang me last night my accounts ran from 1999- 2008 3 different accounts. She did ask me questions " did you use the free over draft facility, did you have a car, did you have a mobile fone, did you go on holiday" obviously I said yes to all questions. But hasn't everyone got these things. I did tell her I was not aware I was paying £12/15 a month for the accounts and I changed my bank when I found out. She more or less indicated I was not mis sold. Wish I had been more prepared. Can I appeal does anyone think.

You don't have a hope in hell. You're past the time limit, and it sounds like you used the benefits anyway. You should have complained a long time ago to even have a chance.

aldo63 · 26 April 2017 at 11:48AM

Thanks for all comments. Just thought people shouldn't pay for bank accounts according to information in papers and online so thought it was a chance to get my money back. Didn't think there was a time limit sorry I got it wrong

Floraison74 · 12 May 2017 at 8:04PM

FOUR THOUSAND, SIX HUNDRED AND FOURTEEN POUNDS AND NINETY ONE PENCE!!! That is what was credited to our bank account today, ten days after making a claim through Resolver. Absolutely fabulous result, cannot thank you enough for facilitating the process and for those of you wondering whether or not to do it, DO IT, what have you got to lose? :T:T:T

Reclaiming package account fee success

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