Switching whilst in dispute

How much is in dispute?

RMS2 wrote: »

My current supplier has not been so good and we're in dispute over the bill and their lack of supplying information back it up, other than a demand for outstanding money. I don't dispute there is a bill to be paid, I just want to see how they got to it.


If in the mean time I wish to switch to another supplier, can they stop this from going ahead? I.E can I be held to ransom?

You say you don't dispute there is a bill to be paid, you just want to see how they got to it.

Your're not really being held to ransom; if anything it could be argued the supplier is.

Have you spoken to the supplier to ask them to explain the bill to you?
Unless the supplier agrees to put the bill on hold whilst they investigate, and I'm not sure there is anything to investigate - you just appear to wish clarification, then if the bill remains unpaid for 28 days then the supplier can indeed stop you switching, and will probably trash your credit history too.

Why not pay the bill that you don't dispute needs to be paid?
You can still qusetion how it was arrived at, and if the supplier agrees there was an error, they will refund you. This will also allow you to switch supplier at will, and save your credit history.

If the supplier trashes your credit history, you may find other suppliers are reluctant to accept you as a credit meter customer ... or insist on a hefty security deposit for 12 months.

As dogshome requested, if you post what the problem is, you'll get some help here.
Perhaps post a copy of the bill if that is what you want explaining?