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  • FIRST POST
    • kitchpoo
    • By kitchpoo 18th Jun 08, 8:51 PM
    • 1,242Posts
    • 688Thanks
    kitchpoo
    Married Quarters (MQ) Residents
    • #1
    • 18th Jun 08, 8:51 PM
    Married Quarters (MQ) Residents 18th Jun 08 at 8:51 PM
    I work for MHS (If you are in Married Quarters in the UK you'll know who we are and what we do) as a Technical Officer , if you have any issues regarding quarters and what MHS should be doing please dont hesitate to contact me.
    Praying at the church of MSE should be compulsory!

    There are three types of people in the world, those who can add up and those who can't.
Page 3
    • EmmEve
    • By EmmEve 25th Jun 08, 8:40 PM
    • 258 Posts
    • 70 Thanks
    EmmEve
    Another problem is that some MHS staff members seem unaware of correct procedures. For example when i rang about my drain i was told it wasn't their problem and to shove some drain cleaner down it! Obviously this is not correct.

    Are you due a baby soon? Good luck . With regards to the the c-section, us lot harrasing you would be more than enough to bring on labour i'm sure
    • kitchpoo
    • By kitchpoo 25th Jun 08, 8:48 PM
    • 1,242 Posts
    • 688 Thanks
    kitchpoo
    My wife is having the C-section tomorrow so we are at Hospital - so replies might be slim over the next few days/weeks!! Unless there is a site specific reason I dont know about MHS should deal with blocked drains. It is more work for the helpdesk as they have to log the request in a different way and find out who deals with the drainage. Normally when I call and log these I advise the call taker who the agent is and this speeds it up. Just thinking, there are occasions on some properties behind the wire where external drainage is dealt with by the station - but these are very rare occasions.
    Praying at the church of MSE should be compulsory!

    There are three types of people in the world, those who can add up and those who can't.
  • EmmaWD
    Juat wanted to say good luck for the baby arriving tomorrow and thank you for the interesting and helpful replies!
    • leanne82duke
    • By leanne82duke 26th Jun 08, 10:11 AM
    • 139 Posts
    • 214 Thanks
    leanne82duke
    Power shower? Blimey we haven't even got a shower....and I told them when I was pg how was I meant to get in and out of bath and they didn't care!!!!
    Originally posted by angelaharding85
    i was on crutches when i was pregnant due to SPD and could barely move let alone walk.
    The floor in bathroom was rotted and i had to walk 5 mins down the road with my 2 year old son to my friends house to have a bath, she had to get me in and out of the bath as husband was in afghan (good job im not shy!).
    MHS and DE said no problem yet 3 independent builders said no way in hell should we walk on that floor. was NOT safe, we had to live like that for 3 months , they refused to move us and said there was no problem, then when the ceiling started falling through because of the rotten floor, i threatened to get the press involved and surprise surprise they moved us but not without charging us 260 pound for damages and we had to move at our own expense when our son was 4 days old after a c-section.
    i have no faith in the management of MQ's i have since been diagnosed with a stomach condition and am due to have a stoma (colostomy bag fitted) i am still not allowed a shower in my property. depression is not the word, how can theses people get away with making so many people so desperate and miserable?
  • kirstyhelenlockwood
    MHS - not as bad as they were
    We live in a pretty run doen grade 5 quarter, but it is big - much bigger than we could afford in civvie street. MHS have actually tried really hard since they strated, but I would be so bold as to say, they couldn't really have gotten any worse.

    I have had to call out MHS many many times and they really are very good. I have been so surprised, especially as othe civilian contractors to the forces can be really obnoxious and difficult. DE really need a kick up the backside as they can be really obtrusive on the phone, especially during the busy summer. One friend tried to see them in perosn and they were refused into the office.
    • kitchpoo
    • By kitchpoo 26th Jun 08, 10:26 PM
    • 1,242 Posts
    • 688 Thanks
    kitchpoo
    ....... how can theses people get away with making so many people so desperate and miserable?
    Originally posted by leanne82duke
    The common denominator in all of this is probably fiscal! MHS took over the contract 2 years ago, and as such were to maintain what was given to us. If the item was sub standard to start with (rotten floor, previous under investment, poor maintenance in the past) MHS would want DE to admit some liability. I will let you guess how much liability DE wants to admit.

    I know disabled adaptations can be done to properties and that moves have occurred to accomodate medical conditions via the HIC, so it MAY be possible to do but I would suspect this would need to be backed up by a medical statement advising why the current condion of property is detrimental to you.
    Praying at the church of MSE should be compulsory!

    There are three types of people in the world, those who can add up and those who can't.
    • kitchpoo
    • By kitchpoo 26th Jun 08, 10:31 PM
    • 1,242 Posts
    • 688 Thanks
    kitchpoo
    We live in a pretty run doen grade 5 quarter, but it is big - much bigger than we could afford in civvie street. MHS have actually tried really hard since they strated, but I would be so bold as to say, they couldn't really have gotten any worse.

    I have had to call out MHS many many times and they really are very good. I have been so surprised, especially as othe civilian contractors to the forces can be really obnoxious and difficult. DE really need a kick up the backside as they can be really obtrusive on the phone, especially during the busy summer. One friend tried to see them in perosn and they were refused into the office.
    Originally posted by kirstyhelenlockwood
    De currently have a closed door situation on some site, whereby calling the HIC and making an appointment is the only way of ensuring seeing the HO. It sounds like the MHS staff you have in your area understand what we are trying to achieve and the ultimate goal - your satisfaction. I might start a poll -happy or not happy with MHS. I have previous employment experience woth local council housing and I must say the attitude is similar accross the board, but the expectation of DE/MHS is higher by the occupants.
    Praying at the church of MSE should be compulsory!

    There are three types of people in the world, those who can add up and those who can't.
    • kitchpoo
    • By kitchpoo 26th Jun 08, 10:37 PM
    • 1,242 Posts
    • 688 Thanks
    kitchpoo
    By the way - Joshua George was born today at 10:23 - Mum and baby doing really well!!
    Praying at the church of MSE should be compulsory!

    There are three types of people in the world, those who can add up and those who can't.
  • oklah
    Firstly Congratulations on your new arrival!

    Secondly, am living overseas due to return to the UK in August, saw the MQ we are due to move into back in April and it had hideous conifers that were huge all the way round the the front garden ... as we are strictly not tenants yet, can I still request that they get chopped down prior to our move in date? Also, the previous tenant (was a friend of a friend) told me that new carpets would be needed throughout the house ..... would I be able to choose the colours?
  • EmmaWD
    By the way - Joshua George was born today at 10:23 - Mum and baby doing really well!!
    Originally posted by kitchpoo

    Congratulations, and welcome to your new arrival.



    I have to say that recently MHS have got MUCH better (or the contractors have maybe, I don't know which), having said that, it could not have been a lot worse than last year when I was heavily pregnant and left with no flushing toilet for 6 days and told to use a bucket or a neighbours toilet (I am sure they would have loved the 6 million times I needed to wee in the night lol) while I waited for an appointment to sort it, with NO reply to my letter of complaint


    At Christmas when my cooker broke though, they were out within 24 hours to replace it which was great
    • EmmEve
    • By EmmEve 27th Jun 08, 10:54 AM
    • 258 Posts
    • 70 Thanks
    EmmEve
    Congratulations, and welcome to your new arrival.



    I have to say that recently MHS have got MUCH better (or the contractors have maybe, I don't know which), having said that, it could not have been a lot worse than last year when I was heavily pregnant and left with no flushing toilet for 6 days and told to use a bucket or a neighbours toilet (I am sure they would have loved the 6 million times I needed to wee in the night lol) while I waited for an appointment to sort it, with NO reply to my letter of complaint


    At Christmas when my cooker broke though, they were out within 24 hours to replace it which was great
    Originally posted by EmmaWD
    This is the kind of thing that really gets my goat. Its obvious to anyone with half an ounce of common sense no flushing toilet is an emergency problem and should be dealt with within a 24 hr time frame so why wasn't it?! I'm pretty sure MHS procedures state that this would be classed as an emergency too! When this happens you are faced with two options shut up and put up, or spend hours on end on the phone to various people kicking off until someone listens. The first is often easier.


    Congrats to you and your family kitchpoo
  • EmmaWD
    Well I was lucky, I just went and stayed at my parents, but what if you did not have that option, not great really. Oh and the person I spoke to told me that 6 days time was the first appointment they could give me! Even 24 hours is too long when you are 8 months pregnant with SPD and a hubby in a sandy place!

    Never mind it is sorted now, even if they did ignore my snottogram!
  • DiggerB
    Thanks Kitchpoo. We live in married quarters and have found asbestos in our bath & roof! Have phoned to complain and told someone will be out 10-15 days!!! Isn't asbestos illegal?!

    Thanks
    Originally posted by angelaharding85
    This should be brought to the attention of the DHE ect, but asbestos in houses and schools and the like is not uncommon, it was used greatly back in the 40's 50'and 60's there are basicaly two types of asbestos, although neither is good news, one is worse than the other, however asbestos is relatively safe as long as its left alone, and if its painted over, thats even better, it only becomes a real hazard if people start ragging in around and ripping it out, without the correct PPE and equipment, not nice to have around we know, but if its to be removed, it has to be done by aspecialist company and disposed of accordingly..
    • kitchpoo
    • By kitchpoo 29th Jun 08, 4:14 PM
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    kitchpoo
    This should be brought to the attention of the DHE..........................
    ............. but if its to be removed, it has to be done by aspecialist company and disposed of accordingly..
    Originally posted by DiggerB
    DHE have open access to the joint Asbestos Register, which contains all findings.

    The lowest grade no longer requires such rigarous removal but a risk assessment, PPE and method statement is required. Disposal is still treated as high risk.
    Praying at the church of MSE should be compulsory!

    There are three types of people in the world, those who can add up and those who can't.
  • DiggerB
    DHE have open access to the joint Asbestos Register, which contains all findings.

    The lowest grade no longer requires such rigarous removal but a risk assessment, PPE and method statement is required. Disposal is still treated as high risk.
    Originally posted by kitchpoo
    Absolutley.....

    And congratualtions by the way on the new arrival....
  • TeamQuest
    Mhs!!
    MHS - a joke!

    Yet again we had to report a couple of problems. We should not have been surprised though. My husband waited 6 hours for the towel rail to be replaced and someone to change something on the boiler. Eventualy someone turns up and says 'yes, the towel rail is broken' (as reported) but didnt bring a new one!! so he has to go away and come back. A couple of hours later the boiler man turns up.(2 hors after the alloted time!) and says 'yes, it is broken as you stated, but I didnt bring anything to fix it'. So now my husband has to take more time off on Thursday for him to come back with the part.
    This is fustrating and a total and utter waste of time and money.
    When will they ever get it right!!!!
    :confused:
    • kitchpoo
    • By kitchpoo 30th Jun 08, 4:19 PM
    • 1,242 Posts
    • 688 Thanks
    kitchpoo
    MHS - a joke!

    Yet again we had to report a couple of problems. We should not have been surprised though. My husband waited 6 hours for the towel rail to be replaced and someone to change something on the boiler. Eventualy someone turns up and says 'yes, the towel rail is broken' (as reported) but didnt bring a new one!! so he has to go away and come back. A couple of hours later the boiler man turns up.(2 hors after the alloted time!) and says 'yes, it is broken as you stated, but I didnt bring anything to fix it'. So now my husband has to take more time off on Thursday for him to come back with the part.
    This is fustrating and a total and utter waste of time and money.
    When will they ever get it right!!!!
    :confused:
    Originally posted by TeamQuest
    You might want to see the post about MQ occupants.

    I'll PM you.
    Praying at the church of MSE should be compulsory!

    There are three types of people in the world, those who can add up and those who can't.
    • arkonite_babe
    • By arkonite_babe 30th Jun 08, 4:22 PM
    • 7,258 Posts
    • 8,310 Thanks
    arkonite_babe
    As this is a similar thread, I'll merge the 2 so replies can be easily found for future reference.

    MOVING THREADS FOR BETTER RESPONSES

    Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email abuse@moneysavingexpert.com
    • jpwhittle
    • By jpwhittle 30th Jun 08, 9:46 PM
    • 1,477 Posts
    • 2,680 Thanks
    jpwhittle
    Hi Kitch

    I live in a 1930's MQ house that has very little insulation in the loft and no cavity wall insulation, the windows are ancient metal ones that were originally single glazed and have been refitted with double glazing and they aren't very good they are drafty and frequently covered in condensation inside in the winter.

    Previously lived in a 3 bed house elsewhere and now a smaller house and the heating bills have doubled (I know they the prices have also gone up since Winter 2006).

    Rent is higher on this property as it is higher grade, are there any minimum standards in insulation or energy efficiency, especially now it is frequently in the news. I'm sure it won't apply to the MOD but from Oct 08 private landlords must get an energy performance certificate. Or is it possible to get it downgraded to pay less rent?

    Thanks for all your help.
    Originally posted by maddyh
    your not at RAF scampton are you? thats were we are and got that stupid metal double glazing. in fact in the bathroom one of the windows has a gap betwneen the frame and wall. we are moving on friday to a better house due to expecting our baby in 12 weeks and will be happy to have a warmer house. but let them try to charge me for the gap. its obvious its movement and paint wont cover it.

    does anyone know how much the charge is for a broken towel rail? i broke it when in labour and couldnt replace it myself thanks to the amount of paint over it. thanks
    back to comping in 2017, fingers crossed
    • kitchpoo
    • By kitchpoo 30th Jun 08, 9:50 PM
    • 1,242 Posts
    • 688 Thanks
    kitchpoo

    does anyone know how much the charge is for a broken towel rail? i broke it when in labour and couldnt replace it myself thanks to the amount of paint over it. thanks
    Originally posted by jpwhittle
    MHS wont charge DE - its a response maintenance issue. Phone it through and get an MHS ref number ahead of MO. On the Schedule of rates I believe it isnt any more than £40 (mine are in the vehicle outside and around the corner - I'll look next time I am there). DE will levy an 'admin charge' on top of this. This is entirely at the discretion of the Housing Officer.

    If at move out they attempt to charge IPTL25 would be the document to quote - this is where disputes on payments for works at Move Out have been pre-agreed between DE and MHS as to who pays for it. eg - a damaged door - some with fist holes , or even a missing door - is not chargeable to DE. BUT - if a lightbulb is missing it is chargeable to DE/Occupant - Please make sure you have bulbs in place as you dont want to know how much they work out at as a chargeable element. I wont say I agree with the agreements in IPTL25 but it makes life easier when carrying out a mve out without having in depth discussions or arguements between HO and MHS.
    Last edited by kitchpoo; 30-06-2008 at 10:09 PM.
    Praying at the church of MSE should be compulsory!

    There are three types of people in the world, those who can add up and those who can't.
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