Outfox the Market reviews: add your feedback

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  • Nick_C
    Nick_C Posts: 7,459 Forumite
    Name Dropper First Anniversary First Post Home Insurance Hacker!
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    I switched from Ovo to OTM on 5/10.

    They made a few silly mistakes setting up the account which were quickly rectified when I emailed them. I've now had my first bill, based on my meter readings. Clear and easy to understand (although I couldn't open the pdf on line and had to email them to get a copy).

    They always answer emails quickly, and they are much cheaper than any of the big suppliers. I'm happy.
  • monobloc222
    monobloc222 Posts: 2 Newbie
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    Don't believe the negative and misleading warning about poor service on MSE's Cheap Energy Club. We transferred nearly 2 years ago and have had no problems or issues and are safe in the knowledge that we're also saving money. We've also directed friends and family to them with similar results and satisfaction. They are consistently quoted the cheapest on Cheap Energy Club. Give em go :)
  • DSC
    DSC Posts: 1 Newbie
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    We switched to OTM 18 months ago as they were substantially cheaper than any of the rivals. There was a mid term blip when they automatically shifted all accounts onto higher DD over winter and lower DD over summer. This did not suit everyone and so they quickly had to revert to constant DD throughout the year.

    Now all new customers will be on 6 months higher DD over winter and lower over summer. This is clearly detailed before you switch. Existing customers however can remain on a constant DD if selecting One Variable 6.0 which works for us.

    It is definitely worth calculating your annual usage for gas and electricity as our figures were lower than the estimated average thus allowing us to be on the lowest possible tariff

    Website can be a bit of a pain with Online chat option opening far too frequently but you eventually get used to it.

    Phone calls dealt with reasonably quickly [under 5 mins to be at front of the Q at lunchtime] and efficiently
  • RalphS
    RalphS Posts: 56 Forumite
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    I switched to OTM on 4th Oct from Angelic. EVERYTHING took place on exactly time and most proficiently. (I even got my credit balance from Angelic back into my bank account on 10th Oct.)
  • Consumerist
    Consumerist Posts: 6,310 Forumite
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    monobloc222 wrote: »
    Don't believe the negative and misleading warning about poor service on MSE's Cheap Energy Club.
    Well, of course, the stats don't predict that everyone gets bad service from OTM but only that the odds may be against getting good service.

    It's interesting to see that your only two posts on the forum are both in support of OTM. Let's hope you continue to be lucky. :)
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
  • Cornucopia
    Cornucopia Posts: 16,156 Forumite
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    OFTM finally realised that they had failed to claim my DD for 9 months, and asked me to repay the debt. They've spread the c. £300 debt over 6 months, which is fine with me. Still not sure about their maths, though, but that's the same with all the energy companies.
  • 1974Marie
    1974Marie Posts: 57 Forumite
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    I would not recommend this business. Been with them 3 months, could enter meter readings no problem. The past few weeks the meter reading page is allowing me to put in 1 digit only. So 32345 goes through as 3.

    Wrote to them and they never replied. Used live chat and they could not answer what has changed on the website just said take a picture of your meter and we will look into it.

    I have applied to leave. Nil points to this lot.
  • slb2008
    slb2008 Posts: 32 Forumite
    edited 26 October 2019 at 8:28AM
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    There seems to be a problem in using https://clubs.moneysavingexpert.com/cheapenergyclub to compare my current outfox the market tariff against possible alternatives. Outfox says my current tariff is Zapp! July. Cheap energy club lists lots of tariffs but none of them with that name or even a similar name.

    On further investigation, it turns out that Zapp! is an obsolete Tariff. Seems that OFTM keep introducing newer tariffs and pushing up charges on the old ones. Their new tariff, "One Variable 7.0" is still the cheapest for me, so I suppose I'll stay with them. Am disappointed though that Cheap Energy Club didn't spot the price rise.
  • Gerry1
    Gerry1 Posts: 9,937 Forumite
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    1974Marie wrote: »
    The past few weeks the meter reading page is allowing me to put in 1 digit only. So 32345 goes through as 3.
    Probably a browser compatibility problem, or your privacy settings, etc. Just try a different browser.
  • Consumerist
    Consumerist Posts: 6,310 Forumite
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    Or, perhaps, just clear your browser's cookies and history. IE, for example, will sometimes load a cached page unless set to refresh each time you visit a page.
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
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