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    • rc6200
    • By rc6200 11th Jan 19, 2:13 PM
    • 17Posts
    • 1Thanks
    rc6200
    New Build Extras - Carpets
    • #1
    • 11th Jan 19, 2:13 PM
    New Build Extras - Carpets 11th Jan 19 at 2:13 PM
    I'd like some advice or the benefit of someone's wisdom please?


    I purchased a new home 18 months ago and had it carpeted under the auspices of the builder (I paid them and their sub-contractor did the work) paying a somewhat premium price in the process!


    Wind forward 18 months and I have just had 50% of the carpet replaced because it was beyond stretching. The amount of shrinkage/settlement has been considerable in the house.


    I now find myself with a marked difference between the two areas of carpet. This is in all areas, i.e. high footfall areas and (very) low footfall areas such as the airing cupboard and built in wardrobes.


    I am claiming that I shouldn't have to live with a clear two-tone effect due to this not being my fault.


    The builder, unfortunately, just keeps repeating that "carpets fade over the time." Whilst I know this I don't see why I should have to accept it. Until 50% was replaced the fading was uniform.


    Furthermore, they have not acknowledged my request to come and see it - they are claiming that they have got the manufacturers to check samples in the warehouse. I have passed on my concerns that they may not have fitted the correct carpet originally - the difference is that much.


    Currently I have this logged in their formal complaints procedure but don't hold out much hope. After all the people who look at the complaint will be the same people who are advising the customer reps I am talking to.


    Apologies - this has been a little long but does anyone have an opinion on whether this is something I can pursue through small claims or mediation once I have exhausted the complaints process?


    Thank you for reading
Page 1
    • AndyMc.....
    • By AndyMc..... 11th Jan 19, 2:21 PM
    • 2,814 Posts
    • 1,743 Thanks
    AndyMc.....
    • #2
    • 11th Jan 19, 2:21 PM
    • #2
    • 11th Jan 19, 2:21 PM
    So they’ve replaced the damaged carpets and left you with others that didn’t need replacing?

    Sounds fair, why do you think they should recarpet the whole house?
    don't count your chickens before they're hatched
    • rc6200
    • By rc6200 11th Jan 19, 2:24 PM
    • 17 Posts
    • 1 Thanks
    rc6200
    • #3
    • 11th Jan 19, 2:24 PM
    • #3
    • 11th Jan 19, 2:24 PM
    Because the carpet was the same colour throughout and isn't now.


    I don't have what I paid for any longer.
    • AndyMc.....
    • By AndyMc..... 11th Jan 19, 3:53 PM
    • 2,814 Posts
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    AndyMc.....
    • #4
    • 11th Jan 19, 3:53 PM
    • #4
    • 11th Jan 19, 3:53 PM
    Because the carpet was the same colour throughout and isn't now.


    I don't have what I paid for any longer.
    Originally posted by rc6200
    You're right you don't you've new carpet in some rooms instead of used.

    Either charge the other at your expense or live with it.
    don't count your chickens before they're hatched
    • photome
    • By photome 11th Jan 19, 4:45 PM
    • 13,753 Posts
    • 9,270 Thanks
    photome
    • #5
    • 11th Jan 19, 4:45 PM
    • #5
    • 11th Jan 19, 4:45 PM
    Did they replace a whole room at a time, or do you have 2 different colours in one room.






    an aside, dont get in to an argument with Andy Mc,
    • rc6200
    • By rc6200 11th Jan 19, 6:27 PM
    • 17 Posts
    • 1 Thanks
    rc6200
    • #6
    • 11th Jan 19, 6:27 PM
    • #6
    • 11th Jan 19, 6:27 PM
    You're right you don't you've new carpet in some rooms instead of used.

    Either charge the other at your expense or live with it.
    Originally posted by AndyMc.....
    Thanks for the advice. A little on the aggressive side but I guess you canít help ir
    • rc6200
    • By rc6200 11th Jan 19, 6:28 PM
    • 17 Posts
    • 1 Thanks
    rc6200
    • #7
    • 11th Jan 19, 6:28 PM
    • #7
    • 11th Jan 19, 6:28 PM
    Did they replace a whole room at a time, or do you have 2 different colours in one room.






    an aside, dont get in to an argument with Andy Mc,
    Originally posted by photome
    I hope youíre very happy together.
    • AndyMc.....
    • By AndyMc..... 11th Jan 19, 6:49 PM
    • 2,814 Posts
    • 1,743 Thanks
    AndyMc.....
    • #8
    • 11th Jan 19, 6:49 PM
    • #8
    • 11th Jan 19, 6:49 PM
    Thanks for the advice. A little on the aggressive side but I guess you canít help ir
    Originally posted by rc6200
    You mean not what you wanted to hear?
    don't count your chickens before they're hatched
    • rc6200
    • By rc6200 11th Jan 19, 7:06 PM
    • 17 Posts
    • 1 Thanks
    rc6200
    • #9
    • 11th Jan 19, 7:06 PM
    • #9
    • 11th Jan 19, 7:06 PM
    You mean not what you wanted to hear?
    Originally posted by AndyMc.....
    No Iím afraid not. Aggressive is correct.
    • AndyMc.....
    • By AndyMc..... 11th Jan 19, 7:22 PM
    • 2,814 Posts
    • 1,743 Thanks
    AndyMc.....
    No Iím afraid not. Aggressive is correct.
    Originally posted by rc6200
    The carpets in the other rooms are ok. Why should they pay?
    don't count your chickens before they're hatched
    • rc6200
    • By rc6200 11th Jan 19, 7:40 PM
    • 17 Posts
    • 1 Thanks
    rc6200
    The carpets in the other rooms are ok. Why should they pay?
    Originally posted by AndyMc.....
    Thanks for asking. In my opinion they are not ok because the two areas of carpet are different colours. If my blue car was damaged and needed a new door Iíd be a bit annoyed if they put a red one on!
    • photome
    • By photome 11th Jan 19, 7:55 PM
    • 13,753 Posts
    • 9,270 Thanks
    photome
    I hope you’re very happy together.
    Originally posted by rc6200
    Not sure what you mean by that.

    I only asked a question to try and help, and gave warning about an aggressive poster
    • motorguy
    • By motorguy 11th Jan 19, 7:56 PM
    • 18,283 Posts
    • 11,185 Thanks
    motorguy
    Thanks for asking. In my opinion they are not ok because the two areas of carpet are different colours. If my blue car was damaged and needed a new door Iíd be a bit annoyed if they put a red one on!
    Originally posted by rc6200
    Did they replace a blue carpet with a red one?
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • AndyMc.....
    • By AndyMc..... 11th Jan 19, 8:00 PM
    • 2,814 Posts
    • 1,743 Thanks
    AndyMc.....
    Thanks for asking. In my opinion they are not ok because the two areas of carpet are different colours. If my blue car was damaged and needed a new door Iíd be a bit annoyed if they put a red one on!
    Originally posted by rc6200
    Try having the original carpets cleaned.
    don't count your chickens before they're hatched
    • rc6200
    • By rc6200 11th Jan 19, 8:00 PM
    • 17 Posts
    • 1 Thanks
    rc6200
    Not sure what you mean by that.

    I only asked a question to try and help, and gave warning about an aggressive poster
    Originally posted by photome
    My apologies I thought you were a fan.
    • sheramber
    • By sheramber 11th Jan 19, 8:01 PM
    • 5,664 Posts
    • 4,318 Thanks
    sheramber
    The carpet in the airing cupboard and the built in wardrobe are different from the rest?
    • rc6200
    • By rc6200 11th Jan 19, 8:03 PM
    • 17 Posts
    • 1 Thanks
    rc6200
    Did they replace a blue carpet with a red one?
    Originally posted by motorguy
    I have a suspicion that you may be taking the p...

    However, very little in life is black and white (pun intentional). I am trying to gauge and seek guidance on the point at which a difference becomes sufficient to complain.

    Is that ok?
    • bris
    • By bris 11th Jan 19, 8:04 PM
    • 8,336 Posts
    • 7,260 Thanks
    bris
    OP you have no chance, they have replaced faulty carpets in rooms. They have no legal obligation to change non faulty carpets in other rooms. Your argument is not going to work and would never stand up to a in court.
    • rc6200
    • By rc6200 11th Jan 19, 8:04 PM
    • 17 Posts
    • 1 Thanks
    rc6200
    The carpet in the airing cupboard and the built in wardrobe are different from the rest?
    Originally posted by sheramber
    The same as the stuff fitted 20 months despite no footfall, sunlight etc.

    Very different to the stuff fitted a couple of weeks ago.
    • rc6200
    • By rc6200 11th Jan 19, 8:06 PM
    • 17 Posts
    • 1 Thanks
    rc6200
    OP you have no chance, they have replaced faulty carpets in rooms. They have no legal obligation to change non faulty carpets in other rooms. Your argument is not going to work and would never stand up to a in court.
    Originally posted by bris
    Thank you. Would it be different in your opinion if I could prove (a professional report) that the two carpets were different?
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