I800 brought but never told it was from a hire complany

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jimmy_teabags
jimmy_teabags Posts: 270 Forumite
in Motoring
Hello

Just wondering if anyone could help

I brought an i800 two years ago.

A few months ago when hovering it out i found a hire sheet from Enterprise with all the card details on it.

I was never told at point of sale the people carrier was a ex hire van.

I rang up the finance company asking about this and got this replay
Thank you for the email and attachments. Please be advised the date of sale was 23 November 2016, this date was prior to the recent change in law and therefore there was no obligation at that time to make consumers aware of the vehicles previous use. One of the attachments you supplied shows the previous owner as ERAC UK Ltd, a quick google search shows this is Enterprise Rent-A-Car. Based on the passage of time, this would not be the liability of Black Horse.

Unfortunately I will not be able to uphold your complaint and would recommend you continue with your talks to the supplying dealer. I will send my final response in writing to you over the weekend.

My question is, is there anything i can do? I was never told about it being a a ex hire van.

Any help would be great
You be lucky:T
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  • Nasqueron
    Nasqueron Posts: 8,827 Forumite
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    Firstly, why are you complaining to the finance company? Surely the issue is with the sale so you should talk to the dealer if you are unhappy?



    Did you ask at the time if it was ex-hire?
    Did you specifically tell the salesman you did not want an ex-hire?
  • Car_54
    Car_54 Posts: 8,213 Forumite
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    Why should you have been told?
  • motorguy
    motorguy Posts: 22,473 Forumite
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    Brought it where?
  • waamo
    waamo Posts: 10,298 Forumite
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    Has it caused you emotional distress?
  • jimmy_teabags
    jimmy_teabags Posts: 270 Forumite
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    Hi

    If i was told it was a ex hire van i would not have got it.

    I also just rang the company up to ask for advise on what i have found
    You be lucky:T
  • paddyandstumpy
    paddyandstumpy Posts: 1,486 Forumite
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    jimmy_teabags wrote: »
    Hello

    Just wondering if anyone could help

    I brought an i800 two years ago.

    A few months ago when hovering it out i found a hire sheet from Enterprise with all the card details on it.

    I was never told at point of sale the people carrier was a ex hire van.

    I rang up the finance company asking about this and got this replay
    Thank you for the email and attachments. Please be advised the date of sale was 23 November 2016, this date was prior to the recent change in law and therefore there was no obligation at that time to make consumers aware of the vehicles previous use. One of the attachments you supplied shows the previous owner as ERAC UK Ltd, a quick google search shows this is Enterprise Rent-A-Car. Based on the passage of time, this would not be the liability of Black Horse.

    Unfortunately I will not be able to uphold your complaint and would recommend you continue with your talks to the supplying dealer. I will send my final response in writing to you over the weekend.

    My question is, is there anything i can do? I was never told about it being a a ex hire van.

    Any help would be great

    How often do you hoover it out?

    And, was it bought as a personal or business purchase?
  • Nasqueron
    Nasqueron Posts: 8,827 Forumite
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    jimmy_teabags wrote: »
    Hi

    If i was told it was a ex hire van i would not have got it.

    I also just rang the company up to ask for advise on what i have found


    That's not what I asked.


    Did you go into a van sales room to buy a van and specifically say you did not want an ex-hire van? If not, how would the salesman know what to avoid offering you?


    What you are currently describing is like me asking the greengrocer for a bag of apples then complaining to the credit card company that I wanted Granny Smiths and he gave me Pink Lady after I got home and ate the apples then read the sticker.


    So to ask again:


    Why did you complain to the finance company, not the dealership?
    Did you specify to the dealer that you did not want an ex-hire?
  • jimmy_teabags
    jimmy_teabags Posts: 270 Forumite
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    Peraonal

    Just do a normal clean out but found the slip when i took the back carpets out
    You be lucky:T
  • motorguy
    motorguy Posts: 22,473 Forumite
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    Where do people think these rows and rows of 6month to 1 year old cars come from on dealers forecourts??

    Also whats the issue with an ex hire and whats the material loss you're complaining about here?

    Whos to say an independently owned van would have been treated any better? A lot arent owner driven anyway but driven by an employee who doesnt give a rats !!! about it.
  • jimmy_teabags
    jimmy_teabags Posts: 270 Forumite
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    Hi

    Thanks for your time

    I rang the company just for advise.

    No i never asked when i was in the car place. I never thought pf asking
    You be lucky:T
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