LIDL callous behaviour

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  • chocolady
    chocolady Posts: 107 Forumite
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    waamo wrote: »
    I thought the point was clear. Is that a rant (nothing wrong with having a rant) or was there a question?

    There is a specific forum for rants so if it was a rant you might get wider coverage in that forum.

    Bit of both. Thought someone might have had a kinder response from the company. Their customer service isn’t marvellous but I’m a bit shocked they have been so harsh particularly as items are in original packaging and not used.
  • chocolady
    chocolady Posts: 107 Forumite
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    Is there a rant forum not seen one
  • LABMAN
    LABMAN Posts: 1,659 Forumite
    First Anniversary Name Dropper First Post
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    chocolady wrote: »
    Is there a rant forum not seen one

    The one immediately above this one called The Praise, Vent & Warnings Board
  • CommitedToChange
    CommitedToChange Posts: 1,325 Forumite
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    I'm afraid the only person being nasty in this thread is you op.

    While you appear to have had an awful year ending especially badly there is no need to take it out on forum members who are simply trying to help.

    The first three people gave you the correct answer and asked a very relevant question (rant or question) not telling you what you want to hear does not make them nasty.
  • waamo
    waamo Posts: 10,298 Forumite
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    chocolady wrote: »
    Is there a rant forum not seen one

    This one is generally seen as appropriate

    http://forums.moneysavingexpert.com/forumdisplay.php?f=82
  • stuartJo1989
    stuartJo1989 Posts: 461 Forumite
    edited 5 January 2018 at 9:43AM
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    Genuinely sorry for your loss like, don't get me wrong.

    But unfortunately you have no entitlement to the money back (unless the item is faulty, not as described or not fit for purpose). And I don't think that ANY customer service advisor could have sugarcoated the NO sufficiently enough here!

    That would leave you with a limited set of options:

    - Sell it privately
    - Gift it to charity/friends/family
    - Keep it

    (Text removed by MSE Forum Team)

    All the best for you and good luck recouping some money.
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