experian charges

glennd8 · 5 December 2018 at 2:03PM

hello
has anyone had any problems with stopping the monthly payment to experian they have been taking out £14.99 a month from my credit card for 3 years + they do not ask to renew it thye just take the money , but i have had no service for this they do not email with updates nothing at all and the service seems to be free now as my wife signed up for free this year .
i would like a refund of my payments if the service is free as they should not be charging £14.99 a month , also how do i stop the money , ive tried to email and they have not responded.
any help much appreciated
thankyou

[Deleted User] · 5 December 2018 at 2:09PM

Although you can get your credit reports for free, the service you signed up for is chargeable.

Contact them again if they have not yet responded. If it is only a monthly contract, you could also cancel with your bank.

Nasqueron · 5 December 2018 at 9:33PM

You are paying for the "improvement" service where you pay the company who gives you a score to help you improve the score that they control. You can ask for a refund but given they are providing the service you paid them for, there is no reason they have to.

experian charges

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