If a company delivers, are they obliged to collect?

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  • custardy
    custardy Posts: 38,365 Forumite
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    Supersonos wrote: »
    I'm not sure if you've read correctly. They haven't lost anything at all. And I'm not in the least suggesting they should take a hit, I'm fully accepting my mistake.

    But I'm suprised to learn through this thread that they can deliver something that requires specialist delivery, but then refuse to collect it.

    Their T&Cs say that, if the buyer changes their mind, the buyer needs to pay the return postage. That makes sense for a lot of the stuff they sell (gate furniture, gloves, tools etc.) but clearly that doesn't apply to something they have delivered using their staff and their lorry.

    I'm happy to pay for the cost of returning it, but they're not offering to collect it (for a fee) or suggesting a company/service that can.

    They refund your payment. They had part of the payment allocated to cover delivery/time for staff etc.
    Simple answer to me is do a deal to buy more gravel from them. combine delivery with uplift.
  • Supersonos
    Supersonos Posts: 1,080 Forumite
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    agrinnall wrote: »
    If you're not willing to find and pay for a haulier to take it back then you could spend a lot less money on a hammer and chisel and break each piece of gravel into smaller ones that are the right size :D

    Please read the whole thread if you're going to comment.

    I am willing to find and pay for a haulier, but I can't find one what will do the job because I'm not trade.

    I really don't understand why everyone is so on the side of the trader. I'm happy to foot the bill, but it currently appears to be impossible for me to actually return the gravel.

    How can a trader agree to offer a refund if it's not possible for the consumer to return the goods?
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    It is possible you just have not found a way to yet .
    So its up to you to sort out as trader is not responsible for your mistakes and neither is the forum .But you just want to shift the blame to the trader .
  • Supersonos
    Supersonos Posts: 1,080 Forumite
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    JJ_Egan wrote: »
    It is possible you just have not found a way to yet .
    So its up to you to sort out as trader is not responsible for your mistakes and neither is the forum .But you just want to shift the blame to the trader .

    Wow. Ok. And all because I came on here for some advice.

    No attempt to shift the blame, no lies, just fully upfront and honest. I made a mistake. I wanted some help regarding my legal position. I'm just suprised a trader can put that they offer a refund but they not help out in me returning the goods.

    I'm quite sure that if the trader didn't offer delivery and expected every customer to work out a way of collecting ton bags of gravel, they'd quickly go out of business.
  • LilElvis
    LilElvis Posts: 5,835 Forumite
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    OP - my husband works with haulage firms every day so I asked him how much a grab lorry would be. Answer is £500 - £600 per day excluding VAT.
  • Supersonos
    Supersonos Posts: 1,080 Forumite
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    LilElvis wrote: »
    OP - my husband works with haulage firms every day so I asked him how much a grab lorry would be. Answer is £500 - £600 per day excluding VAT.

    Thanks for this info - that's very helpful. Considering the gravel came to £160, this would clearly not be an option. But I suspect the seller knows that and therefore knows he could offer full refunds knowing no-one will ever take them up on it.

    It's actually a great business model.
  • custardy
    custardy Posts: 38,365 Forumite
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    Supersonos wrote: »
    Please read the whole thread if you're going to comment.

    I am willing to find and pay for a haulier, but I can't find one what will do the job because I'm not trade.

    I really don't understand why everyone is so on the side of the trader. I'm happy to foot the bill, but it currently appears to be impossible for me to actually return the gravel.

    How can a trader agree to offer a refund if it's not possible for the consumer to return the goods?

    Well you see,we all like to find the best prices.
    In general that means one size fits most.
    Think about the costs involved for (at least) one employee and hiab truck to do one collection alone.
    As i said,I think combining delivery/collection is the only possible agreement
  • powerful_Rogue
    powerful_Rogue Posts: 7,516 Forumite
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    I'll be on my own with this view, but here goes!

    I think consumers have far too many rights, and I do actually feel sorry for the small businesses.

    Despite having plenty of protection, consumers always want more, and this thread is a glowing example of that. Why on earth should the company spend their time and money sorting out a return delivery method and then give you a full refund just because YOU changed your mind.

    In your case, I actually applaud the company. They are more then happy to offer you a full refund, but it's up to you to get the item back them.
  • Supersonos
    Supersonos Posts: 1,080 Forumite
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    powerful_Rogue wrote: »
    I'll be on my own with this view, but here goes!

    I think consumers have far too many rights, and I do actually feel sorry for the small businesses.

    Despite having plenty of protection, consumers always want more, and this thread is a glowing example of that. Why on earth should the company spend their time and money sorting out a return delivery method and then give you a full refund just because YOU changed your mind.

    In your case, I actually applaud the company. They are more then happy to offer you a full refund, but it's up to you to get the item back them.

    I actually agree with you - the consumer does have some rights that seem ridiculously favourable.

    But in this case, I think the trader is being quite underhanded. When I bought the goods, I saw it said I could change my mind within 14 days for a no quibble refund, but I'd have to pay the return postage. Fair enough. And if the cost of 2 tonnes of gravel, delivered, is £160, I think it's fair to assume the cost of return postage would be less that this.

    But for the seller to agree to give me the refund but on condition that I return the gravel to him, seems a little unfair. It said I'd have to pay the return postage, not source a haulage company, open a trade account (which I can't anyway) and arrange the return.

    This company chooses to sell to the average consumer. The average consumer doesn't understand the intricacies of logisitcs so I think the trader, along with offering the refund, should offer ways of me completing the return.

    Or, at the very least, their T&Cs should say "Free delivery, 14 no-quibble money back guarantee, but any returns are wholly a the expense and arrangement of the buyer".

    The trader knows I won't be able to return the gravel, so he knows he doesn't have to honour his no quibble refund.
  • AndyMc.....
    AndyMc..... Posts: 3,248 Forumite
    Combo Breaker First Post
    Take it back a boot full at a time or forget about it.
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