Travel insurance

What is the name of the insurer?

Alastair, I was just checking that their claims weren't being handled by the TIF group which might be problematic.

The only advice has to be to chat through with Emergency Assistance exactly what you need to do as complying with anything suggested anywhere other than their instructions would be speculative and potentially problematic. Good luck.

Alastairm wrote: »

Ao I think for the medical treatment everything seems to be working emergency assistance.

Now hey say as part of the cover it covers 1 other to stay and care. But this i have been informed that I may need to contact claims @ tifgroup. And I may be able to claim back.

I’m concerned because hey don’t give me precise instruction to follow they just saying things like you may be able to claim it back later. “Yes of course it covers you “ etc etc

There was a purpose for my earlier question and I am unclear why TIF group are involved.

I am afraid that TIF Group has been problematic and is currently being investigated for fraud as a result of a Times investigationlate last year and complaints to the regulators and ombudsman.

https://uk.trustpilot.com/review/www.tifgroup.co.uk

CHRISSYG wrote: »

TIF group were amazing when my daughter broke her leg in Africa.

It is excellent that you received good treatment and as a result have posted many times on several threads about your experience with respect to your satisfaction with The Post Office policy. The fact is that there is a fraud enuiry, people have died through their negligence, and as the link above illustrates both hospitals and insured are having an unacceptable problems with them, hospitals are refusing their customers treatment, and perhaps one ought in those circumstances be a touch less anxious to recommend them to others.

CHRISSYG wrote: »

Maybe rather than jumping on the haters bandwagon you should wait for the investigation to conclude .

Yes I have posted it’s called a balanced view !

There is no need for name-calling.

I haven't jumped on a haters bandwagon and my reponse to your repeated posts about your positive experience I feel was measured and simply a balancing response to ensure people make an informed choice and avoid problems that the majority who report claims experience seem to have had. There has also been the untreated serious injuries and death and debt collectors pursuing TIF and their insured when TIF failed to adequately handle claims. The only good reviews appear to be mostly from people who have not made a claim but who have found them easy to buy from. If you just look at claims experience bad ratings are probably 95%+. Some of the positive reviews TIF admitted in the investigation were made or initiated by their own staff.

Buying insurance is a matter of trust about what might happen if you unfortunately need to make a claim. Making an informed choice about who to trust is one of common sense about avoiding those that have an overwhelmingly bad reputation and in in TIF's case additionally being investigated for both fraud and deaths caused by medical negligence. I think it an important function of MSE to help members make an infomed rather than ill-informed choice. You believe it better that people are better served if they are unaware of the problems and simply rely on your repeated posts?

Ignoring the Trustpilot score of over 80% rating them poor or bad and less than 20% rating them as average or better until the fraud and medical negligence claims have been concluded seems to me to be an illogical decision if their are other alternatives with a better reputation and members of ABI.

https://uk.trustpilot.com/review/www.tifgroup.co.uk

https://www.bbc.co.uk/news/business-46274918