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  • FIRST POST
    paula.paula13
    Has anyone else had problems with Yell/ Yell.com? Going to court?
    • #1
    • 19th May 11, 11:34 AM
    Has anyone else had problems with Yell/ Yell.com? Going to court? 19th May 11 at 11:34 AM
    Hello,
    I've searched the forums but I can't find anything that relates to my specific problem. I took out a "good" package with Yell last November that was supposed to include a new website, Google SEO, Yell mediumweight ad and Netreach (eg Facebook ads +)

    From the start there were problems and no matter how hard I tried I couldn't get to speak to a manager. I made several telephone complaints as the weeks went by, covering various aspects of the service that I was paying for.

    By Feb I went to trading standards as Yell were not providing the service, eg the site didn't show up in ANY Google search results, there was no sign of Netreach being provided (their staff could not confirm if it WAS being provided!) & the website was very poor quality, completely unsuitable for a photographer. They were also very slow to make amendments to the website (as promised within 24 hours) so this meant that as I had to wait a week or more for changes I could'nt lick the website into shape.

    The mediumweight ad was the only component being provided but that backfired! Instead of getting customer enquires I only got calls from other companies trying to sell me their services. Sometimes I get 4 calls within 30 minutes. I never had a single sales lead generated during my time with Yell.

    So, I gave them 14 days to provide the service (as per Trading Standards instructions) - they did not respond in writing at all. They phoned me on about day 13 of the waiting period and I said that the time for talking was over and they needed to make a written response by email within the next 24 hours. They agreed to this.

    However, they did not make any further response for another 2 weeks! I had, by then, sent another letter cancelling my contract due to their breech of contract. I also cancelled my direct debit at that point. I specifically asked them to remove my mediumweight ad because it causes so many spam phone calls.

    All that was during Feb/March 2011. Today I got an email from Yell telling me that they are still counting up debts against my account. I called and explained the situation, but the lady I spoke to said that I couldn't cancel the advert (even though I had already cancelled in writing due to breech of contract). Yell intend to continue charging me and then refer the matter to debt management team because I originally signed a 1 year contract.

    Has anyone else had similar problems? What happened?
    Please get in touch if you are in this situation.

    I'm willing to let them take me to court so a judge can decide on this case. The product was mis-sold and I feel it's unfair that they can sell a whole package then only provide one component of it, yet force me to pay by weighting the charge in favour of that one component.
Page 4
    • Krystian Tuszynski
    • By Krystian Tuszynski 17th Aug 16, 10:28 PM
    • 1 Posts
    • 1 Thanks
    Krystian Tuszynski
    Miss sold
    Hi,I have miss sold contract by YELL rep. He told me yell will host my emails with new page and yell will set up facebook and tweeter profile for me. So I was happy with that and sign a contract. All was smooth to the day when payment for design gone from my account. Then is starts! Was horrible way to make changes in design and I find out Yell was unable to host my emails. They request to resign my domain to them name ( not redirect). So domain wont be register on my name any more! Thats was try to get my domain and control me on yell way!! Bad Bad! So I agree to reduce monthly charge hosting from yell so I can pay my hosting company. OK fair enough! But yell decide that never gonna happen! Lie to me and change what we agree! That was beginning of problems. When I ask for my facebook and tweeter profile yell said they never doing that When I said I was told by yell rep. will get ALL PROFILES yell told me YOU SHOULD READ YOUR CONTRACT!! So yell sending reps to miss sell just to get money from customers and after sending stinky emails and taking to deb recovery companies. I was complaint servant times to manager and all possible way. But no matter what, they wont my money! Will complain to trading standards and BE AWARE OF BAD SERVICE PROVIDED
    • Oli.D-B
    • By Oli.D-B 14th Nov 17, 2:29 PM
    • 1 Posts
    • 0 Thanks
    Oli.D-B
    Hi Paula, am going through a very similar story with yell, except they have taken the money with no results. I have a link pending, and that is it. I am trying to get my money back, but nobody is contacting me. A lot of hard selling, promises, poor if no results. I am out of pocket by just under £400, and have nothing to show other than a string of " Ticket " emails, leading me nowhere.
    I have just contacted You and Yours, BBC radio 4. They are great at looking into this kind of poor service.
    Good luck
    Oliver
    • 1upsecurity
    • By 1upsecurity 21st Feb 18, 11:23 AM
    • 1 Posts
    • 0 Thanks
    1upsecurity
    The same here
    They are a bunch of conmen. Big promises but no results. In my book, thats called FRAUD!
    • Alex - Parcel Ex Ltd UK
    • By Alex - Parcel Ex Ltd UK 23rd Apr 18, 10:40 AM
    • 1 Posts
    • 0 Thanks
    Alex - Parcel Ex Ltd UK
    Hi Paula

    Ok Here is my story of Yell. Com and there blatant miss selling of advertising products in November 2017, I signed what I believed to be a Monthly rolling advertising contract for local advertising for my courier business , This contract was sold to me as a fantastic product and would get my name out there quick within the local market ??? , However after having the advert live after 6 weeks I got 1 phone call from the add from someone looking for I item to be delivered !!! That not even anything my business deals with, So I had relayed my concerns with the yell account manager and he told me to that he had recorded more than 20 calls made to us from the advert??? Well I never received those so-called calls, AT ALL , anyway he told me to give it a chance … After another 2 weeks and no calls now into January 2018 I mailed him to say I was concerned that the add is and has not working for us and I would like to cancel my advertisement plan and would pay Feb bill and then cancel …. I was then told please don’t cancel give it a chance, However I knew at this point it was not working for us and would cancel ..I did I also stopped my standing order …..
    THEN THE FUN BEGAN
    However, the account manager whom originally sold me the advertising did not make any further response for about another 2 weeks! I had, by then, sent another mail / letter confirming again cancelling my contract due to their miss selling of the contract. I also cancelled my direct debit at that point. I specifically asked them to remove my ad because it was not delivering any leads and I felt this was not worth paying £288 a month for, and that I decided I would put my small marketing budget that I did have would be best spent somewhere else

    All that was during Dec 2017 / Jan 2018. On a few occasions since me asking / telling them I’m cancelling my contract and that I will not pay a penny more than I already have and I have told them this on a few occasions , I now have had the experience of very forceful calls with yell on their part , telling me they will not remove my ad as I have requested until I pay the full amount of £2700 in full , This was a 12 month contract I signed and also telling me that they are still counting up debts against my account and the lady I spoke to said that I couldn't cancel the advert (even though I had already cancelled in writing due to breach of contract). Yell intend to continue charging me and then refer the matter to debt management team because I originally signed a 1-year contract.

    Has anyone else had similar problems? What kind of response have you had from yell
    Please get in touch if you are in this situation.

    I'm am now in the process of going to a small claims court to try and resolve the matter however I am also willing to let them take me to court in order a judge can decide on this case. The product was mis-sold if you look at all the original contract I signed it clearly says at the top of each charge MONTHLY ROLLING CONTRACT …However in small writing at the bottom of each section it states this is a minimum 12 month contract , I did query this at the time with sales chap that was selling me the product , and this was with my partner sat next to me at the time but was told no it’s a rolling contract and I only have to pay monthly and if not satisfied with the service that I could cancel giving 28 days’ notice …. I now since have discovered no it’s a twelve month contract I have signed according to Yell ..So I believe Just like PPI I Have been Miss Sold a Contract that basically I did not want and to be honest never worked for me and will never work for me and I feel it's unfair that they can sell a whole package like this and then refuse to cancel , refuse to remove my add as I requested and then tell me they want full payment now or they will refer the matter to debt management team …. What is yell all about
    Should we all get together with this and take to Rip of Britain TV programme to name a shame yell .com whom I believe to be the biggest advertising conn going on in the UK right now
    • mandycatlow
    • By mandycatlow 4th May 18, 7:28 PM
    • 1 Posts
    • 0 Thanks
    mandycatlow
    yell
    what happened? because i'm in the same situation now! this company should be stopped!
    • Danb052k
    • By Danb052k 18th May 18, 3:09 PM
    • 1 Posts
    • 0 Thanks
    Danb052k
    Hi All,


    I am currently going through this with Yell.com as well. A sales rep came to my house in April 2018 and we agreed on a "monthly rolling contract of £82.50 per month for a basic listing and sponsored VIP spot for 2 areas". I was handed the laptop whereby on the screen was a blown up box for me to put my signature in.


    I signed, I was happy with what we had agreed. Then the next day I received the PDF file of what I had signed and while it states "monthly rolling contract" in large print at the top of the signature box, at the bottom, in little font it says "minimum 12 month term". This was NOT discussed or even mentioned when the sales rep was at my house.


    So I tried to cancel, after an argument the sales rep agreed that if it was not working for me in August this year then he would agree to just cancel it. I slept on it, and decided that no, I want to cancel now. Only to be told that I had signed the contract so could now not cancel until April 2019.


    Before people say "you should have seen the 12 month minimum term statement" - I would have done if the sales rep had not enlarged the signature box for me to sign, his words were "this is just to say you are happy with what we have discussed" - and I was happy...but he chose not to discuss ALL of it which is my complaint.


    So, after speaking to Citizen's Advice, I have logged a complaint with the Consumer Helpline (03454 04 05 06), who in turn, register it with trading standards. They also advised that I should do some research to see if others have had similar issues, if there are lot's of people who have fallen for the same tactic (not disclosing the 12 month minimum term until AFTER you have signed) then it could demonstrate to a judge that it isn't the customer's who are in the wrong, but that something else is the root cause of it - i.e mis-selling tactics.


    Therefore, can I ask that others who have been sucked in to this scam as well please register it with the Consumer Helpline?


    I know that we are only little people here but if we all stand up then maybe someone might listen and help do something about these rogue companies.


    Thank you,
    Daniel
    • Johnny Ad
    • By Johnny Ad 30th May 18, 10:06 PM
    • 4 Posts
    • 2 Thanks
    Johnny Ad
    It's called E-contracting, as soon as you sign you are bound by the contract and they will not let you cancel. At the point of sale they have to make it clear how long the contract is for. You can insist they provide you with a transcript of the telephone call if it was their tele sales team, If it was a sale rep visiting you, you can't do that. All their sales are made business to business so there is no cooling off period to cancel.

    This is a very common issue with Yell, If you search for "Yell Trustpilot" - filter by 1 star and you can see time and time again people complaining of the same thing.

    Keep a record of every email and letter you send.

    Stick to your guns that you were missold. They are very unpleasant to deal with if you want to cancel. What they don't want is publicity about what they are doing.

    You and the above person are quite right - what they are doing need investigating.

    Other thing you could do is try posting on the business facebook page / trustpilot page or emailing the head of yell directly as then I believe they have to deal with the complaint differently.

    I think the trustpilot review will give the judge a lot of evidence- a lot on there are obviously fake positive ones - you can see the real ones very easily and most have a similar complaint to yours.
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