Pure Planet reviews: add your feedback

Sianyloo · 10 October 2018 at 2:49PM

I have recently moved house and been trying to switch to Pure Planet for 5wks now with no success. We were with them at previous house and couldnt praise them highly enough then, but to start a new account seems to be impossible using the Wattbot tool. I have used it regularly over this time but not had a clear response as to where my switch is so far since had no contact from them, costing me considerably more during this time as on previous owners supplier’s standard tariff until switch complete. The questions asked are irrelevant and it says they will refer to team but never hear back. Have also emailed them directly but no response received. Going to have to cancel switch and find a new supplier soon.

PurePlanet · 10 October 2018 at 2:59PM

Sianyloo wrote: »

I have recently moved house and been trying to switch to Pure Planet for 5wks now with no success. We were with them at previous house and couldnt praise them highly enough then, but to start a new account seems to be impossible using the Wattbot tool. I have used it regularly over this time but not had a clear response as to where my switch is so far since had no contact from them, costing me considerably more during this time as on previous owners supplier’s standard tariff until switch complete. The questions asked are irrelevant and it says they will refer to team but never hear back. Have also emailed them directly but no response received. Going to have to cancel switch and find a new supplier soon.

Hi Sianyloo
That does sound frustrating.
If you come and chat to me in the Pure Planet Community I'll have a better idea of who you are, and I'll be able to chase this up with our Member services team.
We'll get this sorted.

Marc @ Pure Planet

Sianyloo · 10 October 2018 at 4:31PM

Thanks Marc. Do I do this via the App. Is there anything specific o need to go into to do this please?

PurePlanet · 10 October 2018 at 4:53PM

Sianyloo wrote: »

Thanks Marc. Do I do this via the App. Is there anything specific o need to go into to do this please?

Hi
Via the app or in a browser at https://community.purepla.net/
If you're logged into your Pure Planet app you will see a community moon on the homepage (assuming you've got the latest version of the app).
Tap on that and it'll take you straight there!
On your first visit you'll be asked to pick a username.
I'll look out for you! :j

Marc @ Pure Planet

beardiedog · 10 October 2018 at 4:55PM

Sianyloo wrote: »

Thanks Marc. Do I do this via the App. Is there anything specific o need to go into to do this please?

You can do this via the website.

Sianyloo · 10 October 2018 at 5:39PM

Thanks, message on community board now submitted.

Beekeeper2016 · 15 October 2018 at 1:31PM

updated the app this morning before submitting my first reading. During the process I was asked to take a photo of the meter which I did - it said that if all the numbers were clear in the photo to hit 'next', only trouble was there was no 'next' button. I had to start again and submitted the readings without photo's.
I tried your 'help' section on the app to not much avail.....the 'ask wattbot' is just a series of generic answers which did not acknowledge the problem and the 'ask our community' section seemed not much better.
Not a great start :-(

PurePlanet · 15 October 2018 at 4:25PM

Hi @Beekeeper20
Can you let me know what kind of phone you have?
On some models the button has been known to 'hide' under the keyboard.
Pushing the keyboard away reveals it.
Keep hold of that meter photo, just in case we need it. (They're used if a previous supplier disputes an opening reading).

Thanks for choosing Pure Planet!

Marc @ Pure Planet

Beekeeper2016 · 15 October 2018 at 4:37PM

Hi Marc, It's an iPhone 5s

Leear · 16 October 2018 at 7:00AM

Hi Marc,

Do you ever plan to do a fixed term tariff?:)

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