Has anyone made a successful PPI claim against Marisota?

How did it go/what did you do?

My mom is trying to pursue a PPI claim against them and running into problems. I made a thread about this a while back and was told to tell her to get in contact with her bank to check whether or not she paid out any PPI. I had reservations about doing this but did... and yeah Barclays had no idea.

Since then she's had a fairly strange conversation with Marisota over the phone since then with them pushing her to accept a remedy she didn't want and generally being evasive etc.

Can anyone who has been through this process successfully offer any advice? She has some documentation & they acknowledge that she has paid some PPI but.are being a bit weird about it.

Thanks

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242
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    If she feels she was mis sold PPI, she follows the same procedure as with anyone else.

    Put in her complaint reasons.
  • Nasqueron
    Nasqueron Posts: 8,553
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    BrutusBlu wrote: »
    How did it go/what did you do?

    My mom is trying to pursue a PPI claim against them and running into problems. I made a thread about this a while back and was told to tell her to get in contact with her bank to check whether or not she paid out any PPI. I had reservations about doing this but did... and yeah Barclays had no idea.

    Since then she's had a fairly strange conversation with Marisota over the phone since then with them pushing her to accept a remedy she didn't want and generally being evasive etc.

    Can anyone who has been through this process successfully offer any advice? She has some documentation & they acknowledge that she has paid some PPI but.are being a bit weird about it.

    Thanks


    I think you might have misunderstood the original post advice - you were told to contact Marisota about PPI not her bank who wouldn't know.


    If your phone call was unsatisfactory, write to them to complain about it being miss-sold - put in your complaint reasons, copies of any supporting evidence and see what they come back with.
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