Sofa insurance claims

I have my leather suite insured with the castlelan group and submitted a claim for a mark on the suite, one of their technicians visited and he tried to clear the mark unsuccessfully.
After contacting them several times for the report I was informed that a letter was on its way, informing that the claim was unsuccessful, as it wasn't a stain but discolourisation and is not covered,I await the letter for the full report, can anyone advise of a reputable independent furniture assessor as I may wish to pursue this.
Anyone have any further advice please, thanks

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