Consumer Rights: MoneySavingExpert.com discussion

Corfucastaway wrote: »

Thanks, but I feel I have to wait to confirm that the HD is duff first, with the diagnostics tool otherwise surely I can only ask for repair? There is a slim possibility it is a Microsoft problem/Vista/compatibility problem in which case I dont know where I stand? (I hate Vista!)
If its is the HD I do want a replacement. I will never feel confident that its not going to crash again and leave my, not very computer literate, daughter high and dry again.

The Fujitsu system diagnostics tool showed hard disc error. Manager wanted to send it away for repair, and said in any case it had to be sent away for final check over and repair,... did she drop it kind of check,... despite it having been seen in the store! and said nothing could be done until it came back from repair dept, despite me constantly saying i would not accept it back.The duty manager said he would be very happy to see me in court as I would not win!
But I have proved that Comet do not have hard and fast rule, I think I struck lucky with Comet in Branksome as the young customer service agent there did manage to get the laptop replaced, actually we paid the difference for a Toshiba. How he got round the adamant manager i do not know. (start to finish within 10 days) All the higher ups i spoke to were obviously going to make me go the hard route, I spent a lot on money on the phone and raised my blood pressure several notches ( a lot less than they would have liked thanks to the link on this site to: http://www.saynoto0870.com !) I did not have that kind of conversation with the customer service man himself. I believe the cust service agent recognized we had a faulty product, sympathised with my daughter's situation and came up trumps. It would have got messy if hadnt been for him. I have recommended he be promoted to MD!

PS MNBA credit card dept said section 75 didnt apply as it was bought in store not by post or internet, it didnt apply to face to face purchases! Trying it on too arent they?

sara100 wrote: »

Hi, hope someone has some sunshine for me today...

I went to curries yesterday and had nice chat with sales adviser about digital recorders. We looked at the freeview digital recorder and a range that cost about £250. I told him we wanted to be able to record and watch Sky tv and he advised the £250 range which were very simple to use and would do what I wanted.

I bought one for £250, set it up (incredibly complicated!) and found that the instruction booklet state that you couldn't watch satellite tv if you were using the timer record function. Obviously this is a real limitation so I took it back to the store today only to be told that I would not get a refund for a change of mind.

I said that the sales adviser had assured me it would do what I wanted but they said I didn't ask the specific question 'could I watch satellite while recording'. To me, this is like not asking if a car has seats when you buy it, only to find that it hasn't and not being able to return it.

I'm not sure what curries said but it certainly sounds like you are confused so they clearly didn't advise you right. On that basis you would have a right to a refund although proving that is tricky. However I think you are still confused so let me explain and perhaps there isn't a problem.

A Freeview PVR will only record freeview, and will not record from old tapes, analogue TV, or SKY. I'm 99% sure that is true for all freeview PVR since it would cost more to add the electronics for analogue TV (which would also record tapes and SKY), and plus the quality would not be as good. I've never seen a freeview PVR with such features.

You connect the freeview PVR to the aerial (as first in the chain) and to the TV set via a SCART. Other SCARTs on the TV can be connected to a DVD player or a SKY box. On the TV you select one of these SCARTs and you watch that, i.e. PVR or DVD or SKY. Hence, yes you can watch sky while recording.

If the TV only has one scart then you need to daisy chain the SCARTs. Most boxes have a SCART in and a button on the remote to switch to SCART in. Sometimes this is automatic (pin 8 switching) when the box is powered so for example:

SKY -> DVD -> PVR -> TV

TV switches to PVR when PVR powered
TV switches to DVD when DVD is powered (PVR on or off)
TV switches to SKY when SKY is powered (DVD/PVR on or off)

You can often enable or disable autoswitching by changing the scart type or in the extreme remove pin 8. For say the DVD this would be in the PVR that you would disable it.

Feel free to PM me if you want to discuss this offline.

In April we took delivery of, and fitted a B & Q kitchen, which is turning out to be horrendously bad at developing faults!

First off, the vinyl on one door has a bubble in it. My steamer was on for twenty minutes under this door - but I would expect them to be able to withstand a bit of heat and steam.

Second, I didn't empty my iron when it had cooled down, and the water leaked into the cupboard - and the bottom shelf has "blown" It wasn't loads of water - I only have a "normal" sized iron. Fair enough - I may expect to have to take responsibility for this one - but the way it has gone, you'd think that my bath had leaked onto it or something.

Third - I have a corner cupboard for my plates - and the bit that joins them has so many chips in the vynl laminate. Now I don't bash the doors together or anything - it's my new kitchen - at a loss as to how it's so bad!

Then today I noticed a huge crack in my glass splashback behind my hob.

I feel gutted. I know you get what you pay for - and it's not the most expensive kitchen in the world BUT to me this isn't fit for the purpose or lasted a reasonable length of time.
Dh will call B & Q tomorrow, because I know I'll get too emotional if they try and fob me off.

Your thoughts / advice is appreciated before we call them.

Many thanks.