Hotel reservation cancellation

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  • bradders1983
    bradders1983 Posts: 5,684 Forumite
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    baza52 wrote: »
    can you not cancel the 2nd booking and just use the first one as its next door. seems a lot less hassle
    I would assume the same non-refundable caveat also applies to the 2nd one as well
  • k3lvc
    k3lvc Posts: 4,174 Forumite
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    Matt305 wrote: »
    Fingers crossed though. I do use this chain a lot, especially through work trips, so I suppose, depending on the outcome, I my be chosing to stay elsewhere.


    So are you a member of the Accor loyalty programme and at what level ? You may get some flex through their loyalty chat.


    Presumably given the price this is for a specific event (or you're staying for a month) ? If so then some personal contact rather than email might gain more traction if they're certain to sell it
  • jackieblack
    jackieblack Posts: 10,316 Forumite
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    Matt305 wrote: »
    My problem, which is heartbreaking, is that Ibis have refused to refund the first reservation, despite accepting that the rooms are cancelled (and can therefore be re-sold) and despite the fact I booked at the Ibis next door for the same dates and for more money.

    I emailed Accor and they’ve refused to budge. I can’t believe they’d be so cruel. This was simple hotel name confusion between extremely similar places and it happened all on the app within moments. Is there anything I can do. The current bill on my credit card is crippling without a refund of the first booking.

    :think:
    I can certainly understand your frustration, but I do think 'heartbreaking' and 'cruel' is a bit OTT TBH


    We all make mistakes. Sometimes we're lucky and it's easily resolved, other times we're not and have to consider it a 'learning experience'...


    Anecdotally, it would appear that booking using an app does have far more potential for mistakes to be made.


    But I do hope you get some kind of acceptable resolution :)
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  • CM66
    CM66 Posts: 602 Forumite
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    Just highlights the importance of reading the conditions BEFORE you book and BEFORE you cancel!!
  • jpsartre
    jpsartre Posts: 4,085 Forumite
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    baza52 wrote: »
    can you not cancel the 2nd booking and just use the first one as its next door. seems a lot less hassle


    The first booking is cancelled.
  • gettingtheresometime
    gettingtheresometime Posts: 6,911 Forumite
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    What services did the budget version back not offer that the non budget does?

    Was it worth cancelling given you'd be literally next door & you'd booked the non refundable rate?
  • elsien
    elsien Posts: 32,737 Forumite
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    gettingtheresometime wrote: »
    What services did the budget version back not offer that the non budget does?

    Was it worth cancelling given you'd be literally next door & you'd booked the non refundable rate?

    Academic now, since its already done.
    No useful advice OP, other than trying to plead your case with a real person rather than a corporate bod.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
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