Add your feedback on energy supplier iSupply

Former_MSE_Archna · 28 January 2013 at 6:58PM

This is a feedback thread on energy supplier

iSupply

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levoir · 9 February 2013 at 2:13PM

The energy club quote showed me significant savings compared to the quote i received from isupply when i was directed to their website (through their quoting process)? any ideas why this may be?

Mel40 · 10 February 2013 at 11:38PM

I also found I was expected to make significant savings, (£600) but when going through to Isupply energy website it was more expensive to swap. Very disappointing.

chanz4 · 11 February 2013 at 8:51AM

More to the point who are they, and whos the actual shipper

muttimagpie · 11 February 2013 at 12:47PM

OH dear the old adage, 'if it appears too good to be true then it probably is' springs to mind. When I went on the iSupply site to get their quote, instead of their prices saving me almost £1200 pa as suggested by the Cheap Energy Club calculation, the actual cost they quoted was £60 pa more than my current supplier. Are they giving you false info MSE/Cheap Energy Club? Well it was worth a try.

Willybolly17 · 14 May 2013 at 4:40PM

Hi

I used your quote coming to £617 per year (saving £63 per year on my current Co-op Pioneer tariff) and then went to their site and they said it would cost £639.21?

Why is there such a discrepancy on identical usage?

macman · 14 May 2013 at 4:44PM

Did you use annual kWh input or monthly DD figures?

Willybolly17 · 17 May 2013 at 3:38PM

Sorry for the delay

My figures are based on overall annual usage of 5000kwh and off peak of 1000kwh

gladtobegrey · 3 September 2013 at 3:51PM

Well, I've just had a CheapEnergyClub fixed-price tariff quote that included iSupplyEnergy, and also direct from iSupplyEnergy's website, and they were identical*. And the cheapest. Seriously considering swapping to them.

*Based on my annual consumption in kWh.

wytco0 · 4 September 2013 at 10:48PM

gladtobegrey wrote: »

Well, I've just had a CheapEnergyClub fixed-price tariff quote that included iSupplyEnergy, and also direct from iSupplyEnergy's website, and they were identical*. And the cheapest. Seriously considering swapping to them.

*Based on my annual consumption in kWh.

Well I have been with them since the beginning of the year and I have no complaints about their prices, however their customer service is diabolical, many queries are simply ignored and those that are answered take forever.

I am having an ongoing battle with them to get statements on my account, they did produce one but they have now removed it so after 9 months of supply I do not have any statements at all.

I have never dealt with a company with such bad customer service as this one. My advice is to stay well clear of them.

JianC · 9 September 2013 at 1:28PM

The customer service is awful! I left them 2 months ago and asked for the final bill. They gave me a wrong one with more than £300 over charge. Every time I called them they always say they are looking at the issue and it will be resolved next week. It has been 2 months and it has still not been sorted!:mad:

By the way when you try to call them, 9 out of 10 times no one pick up the call (even after long time waiting).

Add your feedback on energy supplier iSupply

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