Halifax not sending credit card statements
Comments
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You can print out the statement online if you are desperate for a paper copy for whatever reason, I think they are available even if you don't go paperless.0
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1) Other post arriving doesn't mean this wasn't lost
2) Why don't you have a DD setup for at least the minimum so you don't have this issue?
3) Waiting for a postal statement to see when to pay is asking for late payment fees and black marks on your record
2. Setting up a DD wouldn't eliminate a missing statement, just ensure a payment is made to keep my credit report ok. In my case the Clarity card is a second card and not used some months so I chose not bother with a DD. I also had hassles with a DD in the past coming off even though I'd already paid in full.
3. Not really as long as you are aware of the usual monthly dates and chase up as I did when the statement hasn't arrived.
I'm fortunate enough to have internet access, not everyone does and the card isn't an online only account so I don't accept comments from those implying that the customer should be doing it all electronically. Sure statements can go missing in the post but it looks like Halifax have had a wider issue and instead of admitting to it, sorting it out and apologising to those affected they are covering it up. That smells of something more serious like a fraudster at at their printers (perhaps outsourced) stealing statements or they have sent statements to the wrong addresses.0 -
I setup a DD as soon as I was accepted for the Clarity card, I don't get a statement, I check it every month.
All this could have been avoided if a DD was setup.0 -
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colin79666 wrote: »That smells of something more serious like a fraudster at at their printers (perhaps outsourced) stealing statements or they have sent statements to the wrong addresses.
Great conspiracy theory there.0 -
Finally got a statement after the 3rd attempt. Clearly not printed in the same facility as the usual statements (different paper and mono only). Will see what happens this month.0
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Try powering on your computer and logging into online banking.
You can choose your own paper that way and even print in colour, in this day and age!0 -
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...so do that
You’ve not received a paper one anyway0 -
My October statement arrived last week, must have been a problem with the September ones.0
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