MSE News: Fraud alert as TSB customers see £1,000s taken from accounts
Former_MSE_Callum
Posts: 696 Forumite
TSB customers have hit out at the bank after thousands of pounds was apparently taken from their bank accounts - and they had to spend several hours queuing on the telephone before they could report it...
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'Fraud alert as TSB customers see £1,000s taken from accounts'
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'Fraud alert as TSB customers see £1,000s taken from accounts'
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Comments
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I've just seen on the news that one poor woman had £3500 taken from her account. She did not receive any alerts that her phone number and password had been changed. When the bank reimbursed her, it was stolen again. The mind boggles.I came into this world with nothing and I've got most of it left.0
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I'm starting to think that 5% isn't enough for me to keep my money in there.
However, I have got an email, in the last half hour, that is official. By the sounds of it, (well, if what they say is what we should go on), it's the usual schemes of phishing email/texts, rather than TSB being compromised themselves (would they admit to that, if they had been, though?)
So, in theory, keep away from dodgy emails/texts, and you should be okay. But this is more bad PR for TSB.0 -
binaryuniverse wrote: »So, in theory, keep away from dodgy emails/texts, and you should be okay. But this is more bad PR for TSB.
Only because journalists and news organisations choose to spin it that way.
This is not TSB's fault, but as with so much modern journalism, why let the facts get in the way of a good story?0 -
ValiantSon wrote: »Only because journalists and news organisations choose to spin it that way.
This is not TSB's fault, but as with so much modern journalism, why let the facts get in the way of a good story?
Disagree. it is TSB's fault. They made a complete mess of an IT upgrade.0 -
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binaryuniverse wrote: »Which would be completely unrelated to your typical phishing scams.
People are more likely to fall for a scam, given TSB's recent problems. It does not mean they are responsible for that.
Either way, TSB isn't the first bank to make a balls-up and it certainly isn't the first to be exploited in a targeted fraud attack.
I'm comfortable leaving my accounts as they are. TSB is one of several banks I use and if I wake up one morning and see an account has been emptied, I can get on with my life while TSB sorts it out and refunds me.0 -
binaryuniverse wrote: »I'm starting to think that 5% isn't enough for me to keep my money in there.
However, I have got an email, in the last half hour, that is official. By the sounds of it, (well, if what they say is what we should go on), it's the usual schemes of phishing email/texts, rather than TSB being compromised themselves (would they admit to that, if they had been, though?)
So, in theory, keep away from dodgy emails/texts, and you should be okay. But this is more bad PR for TSB.
I've also received email today which I'm quite confident comes from TSB, titled 'How to protect yourself from fraud'. This is despite their advice in point 6 that 'We'd never ever request that you to carry out a 'test' transaction online'. That's just sic [sic] and I'd like some er, wonga for the confusion caused by their grammatical mistake.0 -
I've also received email today which I'm quite confident comes from TSB, titled 'How to protect yourself from fraud'. This is despite their advice in point 6 that 'We'd never ever request that you to carry out a 'test' transaction online'. That's just sic [sic] and I'd like some er, wonga for the confusion caused by their grammatical mistake.0
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The frauds illustrated seem to be remote access to some people's accounts without any involvement from the account holder, no giving over of log in details, clicking on links they shouldn't etc
But the advice then given for prevention seems to pertain to account holder involvement?
Are accounts being cleaned out remotely?0
This discussion has been closed.
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