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Page 10
    • Nasqueron
    • By Nasqueron 19th Sep 16, 10:15 AM
    • 4,528 Posts
    • 2,669 Thanks
    Hello. I've been using Experian for a long time. I have been charged various amounts over the years and up to this July have been charged 9.99. Recently I cancelled due to my Barclay Card Visa giving me the offer of using Experian through them for free.
    Obviously, that account is now closed and I need the account details to claim back the insurance. How can I get those details? A simple phone call?
    Thanks in advance.
    Originally posted by tram73
    You don't "claim back" anything, you need to complain why you think the service was unsuitable. It sounds like you signed up for the service and have continued to "benefit" from this until now so there is nothing to claim back. Simply cancel the premium and use the free service
    • edgesphere
    • By edgesphere 7th Oct 16, 9:14 PM
    • 5 Posts
    • 0 Thanks
    I just like a number of other people used the template on Resolver and made a claim on Saturday 1st, had an email on Tuesday 4th saying that despite not upholding the complaint they were offering a goodwill gesture of 156.31 which landed in my bank account a couple of days later.

    Success, thanks MSE!
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 8th Oct 16, 5:36 AM
    • 5,043 Posts
    • 30,353 Thanks
    Blackbeard of Perranporth
    Never had the need to even consider what this is!
    Commemorate Celebrate Inspire
    #RAF100 A century of service!
    • Nasqueron
    • By Nasqueron 8th Oct 16, 12:28 PM
    • 4,528 Posts
    • 2,669 Thanks
    Never had the need to even consider what this is!
    Originally posted by Blackbeard of Perranporth
    Sadly many people are fooled by the glossy adverts and believe the myth that a credit score is meaningful so end up paying for the service these companies offer to learn how to improve a meaningless score that only you see which is generated by the people you are paying, giving them an incentive to offer "improvement" in the score.

    Pay 2 a month for the statutory report or use it free now as Experian have joined CallCredit (through Noddle) and Equifax (through ClearScore) in offering the basic credit check for free
    • pinksgirl
    • By pinksgirl 11th Apr 17, 6:04 PM
    • 12 Posts
    • 14 Thanks
    Success :)

    Just tried this as I was paying for Creditexpert subscription for like 14 months, sent 1 letter on resolver as per the format, they contacted for more details (easy questions) and confirmed they will pay me back!!

    Thanks so so so much.
    Please give this a go, very easy very simple.

    This is what they said:

    We care about our customers and the service we provide. While we believe that we always sold the identity fraud expenses insurance (that was part of CreditExpert) clearly and fairly, we are always sorry if any of our customers are unhappy with any aspect of our CreditExpert service. As a result, we have decided to take a practical approach to resolving your complaint, which we hope you will be happy with.

    While we are still not upholding your complaint, as a gesture of goodwill we are giving you a refund amounting to the difference between the price of the full CreditExpert product with insurance and the version without the insurance. In other words, we are refunding you:
    5 per month (being the difference between the 14.99 monthly fee you actually paid and the cost of the version of CreditExpert without insurance that we used to sell as a retention product at 9.99 per month) for each month that you paid for CreditExpert that included insurance;
    plus 8% simple interest per year on each 5 payment; and
    minus any relevant refund that we have already given to you.
    This amounts to:
    Refund 100.00
    Plus interest 28.14
    Total 128.14

    2017 - Year to bring down the loans, no more shopping
    :I'm gonna do it.
    • JLM9961
    • By JLM9961 13th May 17, 5:58 PM
    • 1 Posts
    • 1 Thanks
    I too have just received letter and cheque from experian. Standard letter contains same info as you have posted. Received cheque for 82.16. works out at 65 refund and 17.16 interest. I was with them for just over a year - cheque was in full and final settlement and as with you 'not upholding complaint, as a gesture of goodwill we are giving you a refund'

    My thanks to MSE and Resolver - I spotted article about experian creditexpert on MSE site about experian's inclusion of insurance element in charge for monthly report. I subscribed to the service in June 2013 and cancelled approx August 2014.

    After reading the article thought would give it a go to see if I could recoup some of the charges. I signed up to Resolver on 7 May 2017 - and used their online template letter - I could not find any note of my then membership number to give to experian so just referred them to my then email account used to receive their info - got response back from Experian to provide full name and address details on 8 May 2017. This morning, 13 May 2017 received cheque in the post - Result!
    • inapickle78
    • By inapickle78 14th Mar 18, 4:00 PM
    • 3 Posts
    • 1 Thanks
    Quick note to say that I followed the advice on here having established from Experian exactly what level of membership I had and for what period of time. They replied detailing exactly the amount paid and details of my membership which I then used to complete the template letter via Resolver. As with everyone else, they have not upheld the complaint, but provided a goodwill gesture refund which came in at just under 250. The process could not have been easier and took a little over two weeks from initial enquiry to receiving the cheque.
    • TF03
    • By TF03 2nd May 18, 12:42 PM
    • 20 Posts
    • 5 Thanks
    Thanks to MSE and resolver I have just heard back from Experian and been offered a refund of 68.17.

    Not the biggest amount but every little helps!

    Process was very easy and just followed the steps exactly as described on the article!
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