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  • FIRST POST
    • rkelly
    • By rkelly 5th Jul 18, 10:10 PM
    • 11Posts
    • 2Thanks
    rkelly
    Raisin.co.uk are a disgrace
    • #1
    • 5th Jul 18, 10:10 PM
    Raisin.co.uk are a disgrace 5th Jul 18 at 10:10 PM
    Anyone else waiting for the so-called 50 bonus which was promised for the Raisin UK offering 2% AER on 12 month fixed

    I've emailed them three times now and not a single reply. I've had that automated reply which says they will respond in 48 hours, but nothing.


    Did moneysavingexpert vet them before recommending? Raisin customer support is non existent and the bonus feels like a scam.


    Anyone else in the same boat? Raisin deserve to be named and shamed.
Page 7
    • Westie983
    • By Westie983 24th Sep 18, 7:04 AM
    • 4,570 Posts
    • 15,090 Thanks
    Westie983
    Email received confirming I'll receive the 10 too:

    Thank you for your email.

    Yes, you will also receive the 10 for opting in to Starling.

    Please note that the payment process can take around 14 business days to complete after your new Raisin Account has been opened.

    We will send you an email as soon as your new Account is available.
    Originally posted by veryintrigued
    Who did you email? I too opted in before the offer came out.

    Westie983
    Save 12k in 2018 #10 Total (25000)+15300/12000 = 127.50%
    Sealed Pot Challenge ~ 11 #97 Total (410) + 40/500 = 8.00% ( x 11)
    Xmas 2018 1 a Day #2 Total 93.07/365 = 25.49%
    Virtual Sealed Pot #1 Total 1200/1000 = 120.00%
    2 Savers Club 2018 #16 Total (1500)+-470/2000 = 51.50%

    Total 17,663.07/15865 = 111.33%

    I'm a Board Guide on Budgeting & Bank Accounts, Debt-Free Wannabe, Disability Money Matters, and Savings & Investments. I'm a volunteer helping the boards run smoothly, but I'm not a moderator, and do not read all posts. If you see an inappropriate/illegal post then email forumteam@moneysavingexpert.com
    • Aubrey Horrocks
    • By Aubrey Horrocks 24th Sep 18, 8:53 AM
    • 6 Posts
    • 9 Thanks
    Aubrey Horrocks
    I very much doubt (and hope) that they wouldn't do that. Restricting access to only app-based would rule out a lot of customers and make more work for them in the long run.
    Originally posted by darren72

    I agree with what you say. But my concerns remain that (i) desktop/laptop banking is seeing a shrinking demographic; and (ii) more worryingly (with reference to Raisin's banking arrangements) I see that Starling Bank's website trumpets them as being a 'UK mobile-only bank account' (ie app-based only).

    For those reasons, I have specifically not 'opted in' to the Raisin/Starling arrangement.
    • veryintrigued
    • By veryintrigued 24th Sep 18, 12:24 PM
    • 2,531 Posts
    • 2,051 Thanks
    veryintrigued
    Who did you email? I too opted in before the offer came out.

    Westie983
    Originally posted by Westie983
    service@raisin.co.uk
    • Aubrey Horrocks
    • By Aubrey Horrocks 24th Sep 18, 12:55 PM
    • 6 Posts
    • 9 Thanks
    Aubrey Horrocks
    I very much doubt (and hope) that they wouldn't do that. Restricting access to only app-based would rule out a lot of customers and make more work for them in the long run.
    Originally posted by darren72

    Further to my previous postings, I have just received a message from Raisin Customer Services (24/09/2018) which addresses my concern about Starling's apparent web-only access. Message from Raisin>>
    ------------------------------------------------------------------------------------------------------------------
    We have a special partnership with Starling Bank which will allow you to have access to your account just like you currently have with the Raisin Account, so it can be accessed on all devices.
    ------------------------------------------------------------------------------------------------------------------
    • HelpwithRyanair
    • By HelpwithRyanair 26th Sep 18, 3:39 PM
    • 17 Posts
    • 1 Thanks
    HelpwithRyanair
    Has anyone else experienced a missing message from the Raisin platform? I sent them a message in August asking for the 50 payment and they promised it within four weeks. It's now been four weeks and when I try and check the message it's no longer there.

    I set up my account on the 20th of July is the payment not overdue now?
    • Foofie16
    • By Foofie16 26th Sep 18, 3:56 PM
    • 1 Posts
    • 0 Thanks
    Foofie16
    No problems with Raisin. I got my bonus through in about a week . brilliant service, thank you moneysavirngexpert for the nod.
    • HelpwithRyanair
    • By HelpwithRyanair 1st Oct 18, 5:14 PM
    • 17 Posts
    • 1 Thanks
    HelpwithRyanair
    They didn't pay last week as promised.
    • wizk1
    • By wizk1 15th Oct 18, 9:23 PM
    • 884 Posts
    • 549 Thanks
    wizk1
    Just wondering if anybody has been moved over to Starling yet?
    • MABLE
    • By MABLE 16th Oct 18, 9:38 AM
    • 3,637 Posts
    • 1,900 Thanks
    MABLE
    Just wondering if anybody has been moved over to Starling yet?
    Originally posted by wizk1
    Messaged them yesterday and following reply received today.

    Please keep an eye on your email inbox, we will soon send you an update about our new Raisin Starling account. Launching our new platform is taking a little more time than projected.
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