Flight delay and cancellation compensation, Ryanair ONLY

xanthus wrote: »

Two quick questions:

1: is there an official compensation delay form for Ryanair on their site? The link given on the Moneysavingexpert page is only for a refund if you didn't travel (in this case the flight was used but delayed by almost 7 hours)

2: can I claim on behalf of a friend? He travelled from Italy (and is Italian) to the UK but he's asked me to pursue the claim for him since my English is rather better than his.

xanthus,
1. I seem to remenber there is some link or other that takes you to some form of complaint form....to which you will receive a generic 'not our fault, no compensation due' response.

2. Yes sort of. You could quite simply complete the process on his behalf using the ESCP. As an oral hearing is not usually held this is possible. Should any requirement to attend court be needed ( v. unlikely) you can be named by your friend as their 'Mckenzie friend' and you would be able to assist him in court.
Or you could at section 2 of his ESCP Form A have yourself named as your friends representative.

Either way, if you haven't already...read Vaubans Guide and my post #569 on how to take Ryanair to court using ESCP.

Good luck and keep going.

Which, alas, they will probably ignore.

Can anyone please recommend a no win no fee firm who have provided good results and more importantly have experience dealing with the European claims.
The company I have been using are useless and are just sitting on my claim doing nothing.
Many Thanks.

Dr_Watson wrote: »

--Tony--,
Go with Botts if wanting a NWNF company.
Why are the company you are using doing nothing?
Is your case stayed because of the tech issue argument currently holding up a heck of a lot of these Ryanair claims?
Until judgment in either KLM v VDL, or the Barnes case appeal- there isn't too much they can do.
Good luck and keep going.

Many Thanks
I don't want to go too far off topic as it's not a RA issue, its Cubana (Cuba airline), it's very similar to RA as they have no UK office but do have offices across Europe.


The company I was using lat replied 22nd May with:


"Further to our previous correspondence we are asking a lawyer in the Czech republic whether it would be possible to bring an action against Cubana in that country"


Prior to that message they said they doubted they could pursue, since 22nd May they have not updated the case or answered my requests for an update.


I don't really want to change company as they have already been in correspondence with the CAA etc and Cubana have simply not replied to anyone.


I did point them to your in depth instructions how to use the European court but it did not appear to help the situation at all.


As the flight was April 2012 we have time but as it's going to be a hard nut to crack I don't want it to drag to far.


Due to the complications of a company based in Cuba I feel a NWNF company is the best approach.


Might be worth calling Botts to see what they think.




EDIT: Not sure about Butt&Co some people on the other thread have been paying over 50% in fees.

--Tony-- wrote: »

EDIT: Not sure about Butt&Co some people on the other thread have been paying over 50% in fees.

The firm is Bott & Co. As with any solicitors you should check their level of fees and service (T & C's) and decide yourself if you are happy with them. Any doubts then email them and resolve before committing.
If people have been paying 50% of their compensation the likelihood is that they have not interpreted the figures correctly.
Given the airline you mention I doubt any UK based NWNF will take on but I stand to be corrected so please keep us informed.