Flight delay and cancellation compensation, Virgin Atlantic ONLY

jpsartre · 25 August 2018 at 10:11PM

Yes, file claim with VA first. Technical issues are almost never extraordinary so assuming doors opened 3 hours+ after scheduled arrival, you should be due compensation.

rsspence · 26 August 2018 at 6:43PM

Flight was VS015 27/12/13, Gatwick to Orlando. I cant find any confirmation of the flight delay so am going from memory and my disappointment of 2 hrs 45 late. Might just give it a shot.

Justice13075 · 26 August 2018 at 9:12PM

Put those flight details into bottonline and euclaim and see what they say.

rsspence · 29 August 2018 at 2:23PM

I have checked on both of the sites and they I have no claim, but do not give ant times of delay. Is there anyway I can get exact times?

jpsartre · 29 August 2018 at 2:29PM

rsspence wrote: »

I have checked on both of the sites and they I have no claim, but do not give ant times of delay. Is there anyway I can get exact times?

If both say no claim it can simply be due to the registered landing time being less than 3 hours after the scheduled time. This doesn't mean you have no claim since 'doors open' time is what matters. As previously adviced, file a claim with VS and then take it from there. If they refuse to provide 'doors open' time, take it to AviationADR or MCOL. Make sure you get your facts right, you've given two different years for the flight in your other posts.

rsspence · 29 August 2018 at 2:46PM

Hi thanks for the advice. I will get the dates correct, well spotted. I will let you know how I get on.

N20Y1D · 6 September 2018 at 6:06AM

VS94 21ST August CUN-LGW
We were on this flight, and it arrived 4 hours 12 minutes late, this was after circling a couple of times due to congestion, I've looked at flight times over the last three months on this flight and even if it had flown the shortest duration during this period it would still have been over 4 hours, so could they realistically get away with claiming the congestion was the factor behind the delay being over 4 hours and only pay out for 3?

Flight took off 4hrs34m late for what it's worth.

Haven't had an answer from VS yet, so just wondering.

Tyzap · 6 September 2018 at 9:43AM

N20Y1D wrote: »

VS94 21ST August CUN-LGW
We were on this flight, and it arrived 4 hours 12 minutes late, this was after circling a couple of times due to congestion, I've looked at flight times over the last three months on this flight and even if it had flown the shortest duration during this period it would still have been over 4 hours, so could they realistically get away with claiming the congestion was the factor behind the delay being over 4 hours and only pay out for 3?

Flight took off 4hrs34m late for what it's worth.

Haven't had an answer from VS yet, so just wondering.

Hi N20Y1D,

No not really, congestion is a regular occurrence, it's not extraordinary or even unusual at busy airports. It is inherent in the normal operation of an airline.

A valid claim dependant on the other reason/s for the late arrival.

Good luck.

N20Y1D · 6 September 2018 at 11:52AM

The flight was delayed due to a fault on the aircraft which was picked up on when it arrived from Gatwick on the outbound journey earlier that day so theres no way they can try and get out of that, which is why i was wondering about the congestion..

Fact is Virgin advertise the flight as having a journey time of 9hrs30m yet this flight actually took 9hrs13m so was quicker than normal even with the congestion..

flight aware details

N20Y1D · 6 September 2018 at 3:13PM

Just had email confirmation they are paying the full €600.... Happy days, got confirmation that my £300 enhanced compensation has come through from thameslink as well....

Flight delay and cancellation compensation, Virgin Atlantic ONLY

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