Argos selling in correct product

sl_jones
sl_jones Posts: 68 Forumite
First Anniversary Combo Breaker
in Consumer rights
I recently bought an eve matress from argos only to learn when it arrived it is not what i thought it was on their website.
https://www.argos.co.uk/search/eve-sleep/?clickOrigin=searchbar:home:term:eve+sleep

So, I've searched for eve sleep on Argos's website and bought the Eve essentials mattress, thinking it was the same as the original because it looks the same. So I go onto the product page and look at the photos and see that it has fewer layers but I assumed it would pretty much like the original.

So I order the mattress and when my husband unpacks it without whilst i'm at work and rings and says it's the original (as we have one at home). He looks at the box and it says it's an "eve light mattress" which is 1.not what I bought and 2. not what is pictured in that photo

https://www.argos.co.uk/product/2065483
https://www.argos.co.uk/product/1994146

But if you look at both of them they look the same, don't they? Well, what has actually happened is Argos have bought the old version of the light matress and renamed it to the essentials mattress, then saying exclusive to Argos sold as but used the Eve original photos.

So what actually arrived is not the correct mattress but it's also doesn't look like anything in the photo. In fact, I would say that they are both the same thing, except one has fewer layers.

So my argument is that I want Argos to give me the ones that they are advertising which is the eve original as that's what is in 6/7 pictures they have on their website. I have spent 4 days complaining to them but I am not getting anywhere, what higher authority to a report this to is it trading standards or advertising standards?

Thanks in advance
«1

Comments

  • neilmcl
    neilmcl Posts: 19,460 Forumite
    First Anniversary Name Dropper First Post
    edited 13 September 2019 at 5:10PM
    I can't see your argument. You ordered the cheaper essentials mattress and that is what you got. Why do you think you're entitled to the more expensive "Original" version. If you're not happy with what you got then simply get a refund. BTW the Eve "Light" mattress is simply the new name for the Eve Essentials mattress.
  • peter_the_piper
    peter_the_piper Posts: 30,268 Forumite
    Name Dropper First Anniversary First Post
    Having looked at the 2 sets of pictures the second one has more layers of foam etc so is different., one has 4 layers and the other 6.
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
  • pinkshoes
    pinkshoes Posts: 20,082 Forumite
    Name Dropper First Anniversary Photogenic First Post
    sl_jones wrote: »
    I recently bought an eve matress from argos only to learn when it arrived it is not what i thought it was on their website.
    https://www.argos.co.uk/search/eve-sleep/?clickOrigin=searchbar:home:term:eve+sleep

    So, I've searched for eve sleep on Argos's website and bought the Eve essentials mattress, thinking it was the same as the original because it looks the same. So I go onto the product page and look at the photos and see that it has fewer layers but I assumed it would pretty much like the original.

    So I order the mattress and when my husband unpacks it without whilst i'm at work and rings and says it's the original (as we have one at home). He looks at the box and it says it's an "eve light mattress" which is 1.not what I bought and 2. not what is pictured in that photo

    https://www.argos.co.uk/product/2065483
    https://www.argos.co.uk/product/1994146

    But if you look at both of them they look the same, don't they? Well, what has actually happened is Argos have bought the old version of the light matress and renamed it to the essentials mattress, then saying exclusive to Argos sold as but used the Eve original photos.

    So what actually arrived is not the correct mattress but it's also doesn't look like anything in the photo. In fact, I would say that they are both the same thing, except one has fewer layers.

    So my argument is that I want Argos to give me the ones that they are advertising which is the eve original as that's what is in 6/7 pictures they have on their website. I have spent 4 days complaining to them but I am not getting anywhere, what higher authority to a report this to is it trading standards or advertising standards?

    Thanks in advance

    They are nothing like each other. One is an "essentials" range (so a basic one) which very clearly only has 4 layers. The other has additional layers and is much thicker and more expensive.

    They even have different names.

    If you want the more expensive one, then return the cheaper one snd re purchase the other one.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • DCFC79
    DCFC79 Posts: 40,598 Forumite
    Name Dropper First Anniversary First Post
    Sorry OP but I don't see the issue, just return the matteress/s and buy the 1 you want.


    Re link 2 & 3 the mattresses are different as pointed out.
  • McKneff
    McKneff Posts: 38,822 Forumite
    Name Dropper First Anniversary First Post
    Matresses arent normally allowed to be returned...
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • peter_the_piper
    peter_the_piper Posts: 30,268 Forumite
    Name Dropper First Anniversary First Post
    McKneff wrote: »
    Matresses arent normally allowed to be returned...
    https://www.argos.co.uk/help/faq/72561 I'd love to see them trying toget it back into the original box.:)
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
  • DCFC79
    DCFC79 Posts: 40,598 Forumite
    Name Dropper First Anniversary First Post
    McKneff wrote: »
    Matresses arent normally allowed to be returned...

    My bad, your right, once its out of the wrapper it cant be returned.
  • POPPYOSCAR
    POPPYOSCAR Posts: 14,897 Forumite
    First Anniversary Name Dropper First Post
    You say it looks nothing like the pictures.

    How does it differ?
  • peter_the_piper
    peter_the_piper Posts: 30,268 Forumite
    Name Dropper First Anniversary First Post
    DCFC79 wrote: »
    My bad, your right, once its out of the wrapper it cant be returned.
    According to Argos you have up to 100 days /nights to return it if not satisfied.
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
  • Caz3121
    Caz3121 Posts: 15,544 Forumite
    Name Dropper First Anniversary First Post
    sl_jones wrote: »
    So what actually arrived is not the correct mattress but it's also doesn't look like anything in the photo. In fact, I would say that they are both the same thing, except one has fewer layers.

    So my argument is that I want Argos to give me the ones that they are advertising which is the eve original as that's what is in 6/7 pictures they have on their website. I have spent 4 days complaining to them but I am not getting anywhere, what higher authority to a report this to is it trading standards or advertising standards?

    was this the one you received?
    https://www.evesleep.co.uk/foam-mattresses/eve-light
    you will find their terms and conditions will cover website errors
    you received the correct item as per the description but they used the wrong photo
    if you want the 'original' you would need to pay the price for it
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