E.ON Android App - Can't log in
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Well Raxiel I'm sorry to read this.
I've spoken to colleague here that came from smart, and she has said the same as what you've been told
This is nothing else we can do until the DCC goes live, even though you've had the meter change.
I can only apologise to you as I think I was also a bit miss-informed as well.
I hope everything was ok at the hospital and I'm sorry again.
Helena.
Thanks Helena, I've not actually had a meter swap, they cancelled it because it wouldn't change anything. Guess I'll just have to wait out the DCC, unfortunately no one seems to know when that will be.
All was well at the Hospital, thanks. Just had a lot of waiting around to be told so!3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux0 -
Thanks Helena, I've not actually had a meter swap, they cancelled it because it wouldn't change anything. Guess I'll just have to wait out the DCC, unfortunately no one seems to know when that will be.
All was well at the Hospital, thanks. Just had a lot of waiting around to be told so!
Oh I see, thank you,
I know it's so frustrating
I'm glad everything was ok at the hospital, I know all about hospital waiting around, it's not fun.
Always here to try:o and help as much as I can.
Helena“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
It's been a month, and I've had my first bill 3 days ago, but still get the same error.
Any advice?
There was a(nother) slight hitch with my switch, I applied for the single rate version and got put on the E7 version. Didn't notice until the bill came through. It's in the process of being fixed, would that have an effect?3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux0 -
It's been a month, and I've had my first bill 3 days ago, but still get the same error.
Any advice?
There was a(nother) slight hitch with my switch, I applied for the single rate version and got put on the E7 version. Didn't notice until the bill came through. It's in the process of being fixed, would that have an effect?
Morning Raxiel,
The tariff really shouldn't make a different to the error that you're getting.
I'm going to send your details over to the app guys I'm in contact with, if that ok with you? And ask them if there are any issues in the background.
I'll get back to you next week.
Thank you
Helena“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Morning Raxiel,
The tariff really shouldn't make a different to the error that you're getting.
I'm going to send your details over to the app guys I'm in contact with, if that ok with you? And ask them if there are any issues in the background.
I'll get back to you next week.
Thank you
Helena
That's fine with me Helena, thanks.
Additional info for them, I've tried it again with both my email address and customer number (In case the + in the address was confusing things)3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux0 -
That's fine with me Helena, thanks.
Additional info for them, I've tried it again with both my email address and customer number (In case the + in the address was confusing things)
Super thank you.
I know it's actully been passed to a digital guy, so I'll be in touch as soon as I can.
Have a lovely weekend.
Helena“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Super thank you.
I know it's actully been passed to a digital guy, so I'll be in touch as soon as I can.
Have a lovely weekend.
Helena
Any news Helena? Still not working on my end.3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux0 -
Any news Helena? Still not working on my end.
I've got back in contact with them and asked for some updates for you.
I'm sorry it's taking so long.
Thank you
Helena“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
I've got back in contact with them and asked for some updates for you.
I'm sorry it's taking so long.
Thank you
Helena
Hi,
Could you give them another prod and push them for a comment please? Still get the same error.3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux0 -
Hi,
Could you give them another prod and push them for a comment please? Still get the same error.
Hi Raxiel,
Funnily enough, I emailed them this morning.
I'm so sorry that I haven't got an update for you yet.
Thank you
Helena“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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