Reclaiming refund from Seller

Adly812 · 3 August 2018 at 4:16PM

Hi all, please advise me. I purchased a fitness course from a training provider. It cost me £97 when I received the content it literally was 6 poorly filmed home videos of her playing with her son, demonstrating how you can include tots in a Pilates class. I wrote in via the website complaint proceedings and just said I was very disappointed with the content of the course for the price I paid. She literally replied in 30 minutes and said I had the wrong ideas about the course and she is happy to refund me and will remove me from the Facebook instructors group. She literally did that in 30 minutes and barred my online course account access. But I have not had a refund??? I have emailed 3 times politely asking for her to process it..... I paid via PayPal . What protection do I have, what course of actions should I now take?

MovingForwards · 3 August 2018 at 5:40PM

Claim a refund via paypal as you have that option.

Adly812 · 3 August 2018 at 6:11PM

Thank you I have just opened a Dispute. Thank goodness I paid with PayPal. But the course training provider is doing everything to make my life difficult. Take 30 minutes to remove my student access so I can not leave any review, barres me from Facebook. Yet does not have the time to refund me ?.. so upset

Reclaiming refund from Seller

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