Warning re 24/7 Home Rescue

Dear JohnD1957

Thank you for your review. In order to ensure this matter is dealt with promptly and the areas of your complaints are investigated, please would you be kind enough to contact me via email at socialmedia@247homerescue.co.uk

Regards

Lauren 24/7 Home Rescue

{text removed by MSE Forum Team} took the landlord cover out in Jan they charged me £60 upfront to service the bolier before the cover could start. The service was fine no issues, than it was £15 a month cover with unlimited call outs and zero excess but when my Tennant informed me that the boiler is not working, I called these {text removed by MSE Forum Team} thinking they will take care of this. They asked me to pay for them £75 as my bolier is too old, this was not raised as an issue when I took the cover even though they knew the age of the boiler.. anyway I wanted the problem to go away for my tenant and I was pre-occupied on family matters for the sake of convenience I paid these losers £75 to than hear back from them that the boiler is beyond economical repair and tried to push me towards a new boiler deal over 7 years!! Unbelievable to say the least.

I have since had an independent engineer who came out and fixed the problem by replacing one part that cost less than £20... I have now been chasing these {Text removed by MSE Forum Team} for a refund of my money {Text removed by MSE Forum Team} but don't seem be getting anywhere, apparently they are now reviewing my case.

I would be happy to join together with other frustrated customers to pursue as a group, as far as I'm concerned this company should not be allowed to operate with these {Text removed by MSE Forum Team} practices and I will see this to the end irrespective of what it will cost, this post is just the beginning :mad:

Wow - can't believe this thread is STILL going!
For any new people who are running searches and considering using this vile company, I feel it's important to share my experience as well.

I took out boiler cover with them over a year ago now. No response within their supposed 24 hour period once the boiler issue was logged. They even go as far to state: “Our engineers enable us to respond to our members' problems in as little as 4HOURS “.
I didn't experience anything close to this statement.
They also state the following:
“Priority customers: At our absolute sole discretion, we will try to ensure that any property with residents that are over 60 years old or under 5 years old or that have special medical conditions are treated as a priority, and we will aim to get an engineer to these properties the very same day they contact us. “
They were informed that there was a 2 week old baby at the house. It meant nothing to them.
Additionally, instead of the standard excess fee which was agreed at the time I took out the boiler cover, I was asked to pay more (£75) as it was a boiler that was over 10 years old.
I was informed through all their documentation that this would only be for boilers over 15 years old - so this is clearly not right that they took these additional funds from me.
There's more - I was told when I took out the policy that it would be £10 a month and would remain so for the duration of the policy.
However, from September’s payment onwards they started to take out £13 out of my account per month. When I called up at the time to complain, I was told there was nothing that could be done.

Months of complaining, and they still never fixed my broken boiler. I had to pay another company to do it. Quality and levels of service we have experienced from 24/7 Home Rescue were simply appalling.
PLEASE PLEASE AVOID. Google them for yourself to see I am not alone in my experience - plenty of other negative reviews online.
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