How long should it take to process a refund?

Options
richardw
richardw Posts: 19,458 Forumite
First Anniversary First Post
in Consumer rights
It took the merchant over 2 years to do the refund, does s 56(4) of the consumer rights act 15 mean it should take about 14 days?

Any thoughts appreciated.
Posts are not advice and must not be relied upon.
«1

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    First Anniversary Photogenic Name Dropper First Post
    Options
    It would normally be slightly quicker than 2 years. But there may be more to the story.
  • KatrinaWaves
    KatrinaWaves Posts: 2,944 Forumite
    First Anniversary Name Dropper First Post
    Options
    It was a mistake that neither you nor the company picked up on. End of story.
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Name Dropper First Anniversary First Post
    Options
    What's the purpose behind your question? If they still hadn't done the refund then you could pursue them through the courts. You can't do that now you've got the money.
  • DoaM
    DoaM Posts: 11,863 Forumite
    First Post First Anniversary Name Dropper Photogenic
    Options
    Because companies are run by people, and people make mistakes?
  • Fosterdog
    Fosterdog Posts: 4,948 Forumite
    First Anniversary Name Dropper First Post
    Options
    Even if it was written in law that they had to refund you within a certain timeframe it would be a civil matter not a criminal one and your only recourse would be to take them to court to get your refund. Now that you have your refund there is nothing to take action against them for so it's irrelevant whether or not the refund should have been processed sooner.
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    Combo Breaker First Post
    Options
    richardw wrote: »
    How can consumers be sure that the company made a simple mistake?

    By doing what normal people do and checking their accounts. Checking 2 years later isn't normal.
  • KatrinaWaves
    KatrinaWaves Posts: 2,944 Forumite
    First Anniversary Name Dropper First Post
    Options
    Okay you’re right, they owe you £100 compensation for not refunding you within a reasonable time frame.

    You owe them £100 compensation for not noticing in a reasonable time frame.
  • BoGoF
    BoGoF Posts: 7,099 Forumite
    Name Dropper First Anniversary First Post
    Options
    richardw wrote: »
    and some companies are sometimes fined large amounts by regulators for ‘mistakes’, you’d’ve thought they’d’ve more people checking for mistakes?

    Maybe you think like that....others not so much.

    Pity there's no regulator for quick refunds eh?

    Move on.
  • powerful_Rogue
    powerful_Rogue Posts: 7,517 Forumite
    Name Dropper First Post First Anniversary
    Options
    Still not clear what the OP is after.

    Are you trying to see if you qualify for compo?
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 13,992 Forumite
    First Anniversary First Post Name Dropper
    Options
    I don't think it would be considered reasonable but since neither party noticed and it's now been corrected, it's an academic argument.

    If you had noticed sooner, taken action and they didn't refund you, you would have won any small claims action (assuming you were entirely justified to the refund). That's what it would have taken to test the rules, so to speak.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

Categories

  • All Categories
  • 343.2K Banking & Borrowing
  • 250.1K Reduce Debt & Boost Income
  • 449.7K Spending & Discounts
  • 235.3K Work, Benefits & Business
  • 608K Mortgages, Homes & Bills
  • 173.1K Life & Family
  • 247.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards