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  • FIRST POST
    • Anon321
    • By Anon321 18th Aug 19, 11:53 PM
    • 7Posts
    • 0Thanks
    Anon321
    Please help with Hammonds!!!
    • #1
    • 18th Aug 19, 11:53 PM
    Please help with Hammonds!!! 18th Aug 19 at 11:53 PM
    Hello,

    Seeking advice please! Had Hammonds install fitted wardrobes for £4K and there is not a single thing I am satisfied with; from the overpriced design for a few carcass sides, shelves, and four doors to the poor quality materials used, and bad workmanship, the whole thing looks like something bought from an MFI sale that I have attempted to fit myself with the aid of a handsaw and a few screws.

    Splintered/wonky/jigsaw-ed edges, gaps alongside and behind uneven shelving, chipped mirrored doors, badly filled joints..... there is an issue with EVERY single fixing.

    What are my rights please?!?!?

    TIA!!!!!
Page 2
    • Anon321
    • By Anon321 23rd Aug 19, 9:12 AM
    • 7 Posts
    • 0 Thanks
    Anon321
    My Friend did get her wardrobes from Hammonds.

    The point is we would have rather had backs to the wardrobes but were told “our wardrobes don’t come with backs.” My Friend has sliding door wardrobes installed including backs and paid a similar price. I believe that we were misinformed and as such, by comparison have not been sold goods at a reasonable price.

    This is only part of of my complaint.

    Need advice on substandard products and bad workmanship please.
    • waamo
    • By waamo 23rd Aug 19, 9:22 AM
    • 7,862 Posts
    • 10,703 Thanks
    waamo
    My Friend did get her wardrobes from Hammonds.

    The point is we would have rather had backs to the wardrobes but were told “our wardrobes don’t come with backs.” My Friend has sliding door wardrobes installed including backs and paid a similar price. I believe that we were misinformed and as such, by comparison have not been sold goods at a reasonable price.

    This is only part of of my complaint.

    Need advice on substandard products and bad workmanship please.
    Originally posted by Anon321
    That part of any claim is going nowhere so forget that. Have you contacted Hammonds about the quality? That should be your first action
    This space for hire.
    • Anon321
    • By Anon321 23rd Aug 19, 6:05 PM
    • 7 Posts
    • 0 Thanks
    Anon321
    Ok, point noted, thank you.

    Yes, raised the issue of the quality and workmanship whilst it was still being installed. I just can’t see how it can be put right ☹️
    • waamo
    • By waamo 23rd Aug 19, 6:36 PM
    • 7,862 Posts
    • 10,703 Thanks
    waamo
    I would put your concerns in writing to them. Be factual and dispassionate. Difficult I know but emotive language won't be helpful.

    See what they say. They need to be made aware there is a problem before anything. Resolving things amicably is a far easier path at this point.

    Let us know what they say, they may look at it and be horrified themselves.
    This space for hire.
    • Bermonia
    • By Bermonia 24th Aug 19, 12:24 AM
    • 857 Posts
    • 772 Thanks
    Bermonia
    Didn’t OP suggest that the area manager had inspected them already and agreed it was rubbish... this would suggest the issue has already been raised but OP doesn’t advise what outcome actually was.
    • hollydays
    • By hollydays 24th Aug 19, 7:50 AM
    • 17,719 Posts
    • 13,829 Thanks
    hollydays
    Ok, point noted, thank you.

    Yes, raised the issue of the quality and workmanship whilst it was still being installed. I just can’t see how it can be put right ☹️
    Originally posted by Anon321
    And what was the response about the poor workmanship?
    • waamo
    • By waamo 24th Aug 19, 8:40 AM
    • 7,862 Posts
    • 10,703 Thanks
    waamo
    Didn’t OP suggest that the area manager had inspected them already and agreed it was rubbish... this would suggest the issue has already been raised but OP doesn’t advise what outcome actually was.
    Originally posted by Bermonia
    I'm thinking that a paper trail needs to be set up. I suspect it's all been over the phone so far, which is what most people would do.
    This space for hire.
    • Anon321
    • By Anon321 24th Aug 19, 11:55 AM
    • 7 Posts
    • 0 Thanks
    Anon321
    Thank you All.

    I emailed 50 photos raising 38 separate issues. I have not received a response to the email, but it did prompt them to phone my Dad, and after some convincing the Surveyor visited a couple of days later.

    I spoke with him over the phone at length and he was in complete agreement with me. Still waiting to hear the outcome.

    I believe I have the “Right to Reject” goods. Has anyone ever done this and if so have they had much success please?
    • waamo
    • By waamo 24th Aug 19, 2:08 PM
    • 7,862 Posts
    • 10,703 Thanks
    waamo
    Thank you All.

    I emailed 50 photos raising 38 separate issues. I have not received a response to the email, but it did prompt them to phone my Dad, and after some convincing the Surveyor visited a couple of days later.

    I spoke with him over the phone at length and he was in complete agreement with me. Still waiting to hear the outcome.

    I believe I have the “Right to Reject” goods. Has anyone ever done this and if so have they had much success please?
    Originally posted by Anon321
    Consumer Rights Act 2015. You have the right to reject goods that are not of satisfactory quality. If you go this route then you need to be putting it in writing. Expect some resistance as well.
    This space for hire.
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