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  • FIRST POST
    • sabelu
    • By sabelu 23rd Oct 12, 10:51 AM
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    sabelu
    Compensation from tfl
    • #1
    • 23rd Oct 12, 10:51 AM
    Compensation from tfl 23rd Oct 12 at 10:51 AM
    Yesterday my son and girlfriend were delayed between ilford and Stratford on their way to stansted a train broke down ahead of them they were trapped on the train behind and an hour later on their way at great expense to stansted arriving an hour late and incurring extra cost to be transferred to a later plan.
    What's the process for claiming compensation or is it a no hope situation?
    It pays to challenge
Page 1
    • thelawnet
    • By thelawnet 23rd Oct 12, 11:10 AM
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    thelawnet
    • #2
    • 23rd Oct 12, 11:10 AM
    • #2
    • 23rd Oct 12, 11:10 AM
    They should have allowed more than an hour spare at the airport!

    Were they on the Central Line? TFL's liability will be the couple of quid the ticket cost.

    http://www.tfl.gov.uk/tfl/tickets/refunds/tuberefund/

    Not for a new flight!
    • sabelu
    • By sabelu 23rd Oct 12, 12:33 PM
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    sabelu
    • #3
    • 23rd Oct 12, 12:33 PM
    • #3
    • 23rd Oct 12, 12:33 PM
    Here I have the full and correct details from my son and would appreciate your thoughts once again.

    They were bound for Gatwick via London Bridge and it was a Greater Anglia service between Ilford and Stratford which was stuck for about 45 minutes behind a faulty train or signalling fault, before it was reversed to another station and they were forced to walk 15 minutes to Stratford. They consequently missed 2 FCC trains to Gatwick making them over an hour and a half late getting to the airport and missed the flight. As they had checked in online it seems to me they left plenty of time. Still not liable?
    Last edited by sabelu; 23-10-2012 at 12:38 PM.
    It pays to challenge
    • Faith177
    • By Faith177 23rd Oct 12, 12:45 PM
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    Faith177
    • #4
    • 23rd Oct 12, 12:45 PM
    • #4
    • 23rd Oct 12, 12:45 PM
    I don't think it would be tfl you might have to contact Greater Anglia as they run that line.

    On their webiste under compensation it states -

    If your journey with us is delayed between 30 and 59 minutes, you may claim compensation under our 'Delay Repay' scheme irrespective of what caused the delay. Please note: We are not obliged to pay compensation for journeys delayed by circumstances outside of our control, such as adverse weather conditions.
    We will pay you compensation to the value of at least 50% of the cost of a single ticket, or 50% of the cost of either the outward or return portion of a return ticket. In the case of season tickets, the compensation will be calculated using the proportional daily cost of the price of the ticket.
    If your journey is delayed by 60 minutes or more, we will double the amount you receive.
    Compensation will normally be paid in National Rail Travel Vouchers, which can be used as payment for (or part payment towards) any future rail journey or seat reservation. These vouchers may not be used online to purchase tickets. Season Direct customers will be re-imbursed through their Season Direct account.

    However that line was totally up the spout yesterday and today due to signalling works so really I think your son and his girlfriend will have to join the queue.
    First Date 08/11/2008, Moved In Together 01/06/2009, Engaged 01/01/10, Wedding Day 27/04/2013, Baby Moshie due 29/06/2019
    • thelawnet
    • By thelawnet 23rd Oct 12, 12:58 PM
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    thelawnet
    • #5
    • 23rd Oct 12, 12:58 PM
    • #5
    • 23rd Oct 12, 12:58 PM
    They are simply not liable for missing the flight.

    What rail tickets did they have? From where to where?
    • martindow
    • By martindow 23rd Oct 12, 1:34 PM
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    martindow
    • #6
    • 23rd Oct 12, 1:34 PM
    • #6
    • 23rd Oct 12, 1:34 PM
    Can they claim on their holiday insurance?
    • redux
    • By redux 23rd Oct 12, 1:35 PM
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    redux
    • #7
    • 23rd Oct 12, 1:35 PM
    • #7
    • 23rd Oct 12, 1:35 PM
    I think this sort of thing comes under travel insurance, if it covers missed departures and so on.

    Missing the flight might cost someone else thousands of pounds in lost business, but the rail company is not responsible for consequential losses, and even travel insurance would only cover replacing the flight.

    In the same way, if someone is travelling to the airport by car, they have no claim against the parties in an accident which causes a jam on the motorway.
    Last edited by redux; 23-10-2012 at 1:41 PM.
    • sabelu
    • By sabelu 23rd Oct 12, 3:24 PM
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    sabelu
    • #8
    • 23rd Oct 12, 3:24 PM
    • #8
    • 23rd Oct 12, 3:24 PM
    Thanks for all your feedback. They have contacted Greater Anglia Rail and will proceed down that route, which is bound to take a while. I'll let you know how it turns out for future reference.

    In answer to your questions:
    There's no travel insurance unfortunately.
    Their tickets for this journey were an oyster card and a single from Ilford to stratford. They have obviously kept the FCC tickets they later used to get to Gatwick.
    It pays to challenge
    • thelawnet
    • By thelawnet 23rd Oct 12, 3:42 PM
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    thelawnet
    • #9
    • 23rd Oct 12, 3:42 PM
    • #9
    • 23rd Oct 12, 3:42 PM
    If the Ilford - Stratford train is delayed (cost 2.50), GA are still liable for the entire journey delay up to Gatwick - presumably about 20 in total.
    • Jeff Bridges hair
    • By Jeff Bridges hair 23rd Oct 12, 10:08 PM
    • 5,952 Posts
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    Jeff Bridges hair
    Here I have the full and correct details from my son and would appreciate your thoughts once again.

    They were bound for Gatwick via London Bridge and it was a Greater Anglia service between Ilford and Stratford which was stuck for about 45 minutes behind a faulty train or signalling fault, before it was reversed to another station and they were forced to walk 15 minutes to Stratford. They consequently missed 2 FCC trains to Gatwick making them over an hour and a half late getting to the airport and missed the flight. As they had checked in online it seems to me they left plenty of time. Still not liable?
    Originally posted by sabelu

    Dont mean to be a !!!!! but over an hour and a half late for their flight means they left themselves 30 mins to board the plane at gatwick. Normally people get to the airport a good hour or so before thier flight.

    But as others have said GA are liable for the fare to Gatwick and nothing else.
    "If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna
    • keystone
    • By keystone 23rd Oct 12, 10:45 PM
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    keystone
    Agree irrespective of anything else they didn't leave themselves enough time and travel delays should be expected and planned for. The compo culture in this country these days is maddening. If I were the parent I'd be telling them tough - let that be a lesson to you. Unfortunately GA will pay out as they are required to do and OP and son will feel vindicated.

    Cheers
    • sabelu
    • By sabelu 24th Oct 12, 10:12 AM
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    sabelu
    They took a train at 6.49am (the journey was just over an hour) to catch a 9.30am flight. Granted the gate closing time would have been 9.00am, but they would have arrived an hour prior to that. Is that really cutting it fine if you've checked in online? I doubt he'll feel vindicated 120 out of pocket, but thanks for your comments guys.
    It pays to challenge
    • sabelu
    • By sabelu 24th Oct 12, 10:15 AM
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    • 100 Thanks
    sabelu
    Dont mean to be a !!!!! but over an hour and a half late for their flight means they left themselves 30 mins to board the plane at gatwick. Normally people get to the airport a good hour or so before thier flight.

    But as others have said GA are liable for the fare to Gatwick and nothing else.
    Originally posted by Jeff Bridges hair
    An hour and a half late to the airport considering what time they would have arrived had everything gone to plan, not for the flight
    It pays to challenge
    • peachyprice
    • By peachyprice 24th Oct 12, 10:31 AM
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    peachyprice
    They took a train at 6.49am (the journey was just over an hour) to catch a 9.30am flight. Granted the gate closing time would have been 9.00am, but they would have arrived an hour prior to that. Is that really cutting it fine if you've checked in online? I doubt he'll feel vindicated 120 out of pocket, but thanks for your comments guys.
    Originally posted by sabelu
    That is cutting it too fine, they were only ever going to just make it to the gate on time.

    The recomended arrival time at the airport is 2 hours before departure, regardless of whether they checked in online or not, no way, no how were they ever going to get to the airport by 7.30 if they were only setting out at 6.49.
    Accept your past without regret, handle your present with confidence and face your future without fear
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