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  • FIRST POST
    • squeaky
    • By squeaky 8th Apr 11, 7:40 PM
    • 13,808Posts
    • 15,843Thanks
    squeaky
    Quick questions on Consumer Rights
    • #1
    • 8th Apr 11, 7:40 PM
    Quick questions on Consumer Rights 8th Apr 11 at 7:40 PM
    Hi,

    If you have a query that you think will only need a quick yes or no answer then feel free to ask it here.

    Otherwise you are very welcome to start a new thread.

    Whatever you decide... good luck
    Last edited by squeaky; 20-04-2011 at 8:49 AM.
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.

    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = 5.20 Apr 0.50
Page 1
  • kelmeg2favgirls
    • #2
    • 20th Apr 11, 5:34 AM
    Quick questions on Consumer Rights
    • #2
    • 20th Apr 11, 5:34 AM
    Hi, I bought an ipod charger from a seller on Play.com in January who described it as an original Apple ipod charger. When it arrived and I plugged it into my pod, it not only started smoking but it also blew my ipod. I contacted the company and they refunded the money for the charger, but I want them to refund the cost of the ipod as it was brand new at Xmas and their charger destroyed it. Despite writing them letters asking for the cost of the ipod, they are completely ignoring me. I've now written again advising I will take this to the Small Claims Court, but again, no reply. Would I have a leg to stand on if I took this further because I have been refunded for the goods I bought, but I want to claim for the damage the goods have caused.
    • mo786uk
    • By mo786uk 21st Apr 11, 11:40 PM
    • 1,358 Posts
    • 573 Thanks
    mo786uk
    • #3
    • 21st Apr 11, 11:40 PM
    • #3
    • 21st Apr 11, 11:40 PM
    Hi, I bought an ipod charger from a seller on Play.com in January who described it as an original Apple ipod charger. When it arrived and I plugged it into my pod, it not only started smoking but it also blew my ipod. I contacted the company and they refunded the money for the charger, but I want them to refund the cost of the ipod as it was brand new at Xmas and their charger destroyed it. Despite writing them letters asking for the cost of the ipod, they are completely ignoring me. I've now written again advising I will take this to the Small Claims Court, but again, no reply. Would I have a leg to stand on if I took this further because I have been refunded for the goods I bought, but I want to claim for the damage the goods have caused.
    Originally posted by kelmeg2favgirls
    In theory - yes
    In reality - probably not
  • Trinitrotoluene
    • #4
    • 22nd Apr 11, 2:49 AM
    • #4
    • 22nd Apr 11, 2:49 AM
    Hi, I bought an ipod charger from a seller on Play.com in January who described it as an original Apple ipod charger. When it arrived and I plugged it into my pod, it not only started smoking but it also blew my ipod. I contacted the company and they refunded the money for the charger, but I want them to refund the cost of the ipod as it was brand new at Xmas and their charger destroyed it. Despite writing them letters asking for the cost of the ipod, they are completely ignoring me. I've now written again advising I will take this to the Small Claims Court, but again, no reply. Would I have a leg to stand on if I took this further because I have been refunded for the goods I bought, but I want to claim for the damage the goods have caused.
    Originally posted by kelmeg2favgirls
    To be honest I would contact Apple directly - a hell of a lot less hassle. They will probably just replace the device out right.
    If my post helped you in anyway, please hit the "Thanks" button! Please note any advice I give is followed at your own risk!
  • omen666
    • #5
    • 22nd Apr 11, 9:10 PM
    • #5
    • 22nd Apr 11, 9:10 PM
    Dont see the point in having a Stciky for a simple yes no answer. A lot of the advice given in this forum half the time is incorrect so your going to have several answers to a question

    Also with consumer rights there is no yes and no answer no matter how trivial the question. This thread is going to end up a mess and take posts from the forum itself which is indexed by google and other search engines. It is easier for titled posts and explicit threads to make its way onto google searches than a long drawn out thread.

    Whos idea was this? If something is not broke then no need to fix it???
  • zppp
    • #6
    • 22nd Apr 11, 10:27 PM
    • #6
    • 22nd Apr 11, 10:27 PM
    I see nothing wrong with a sticky. Other boards have them - don't see them as negative at all.
    Best Regards

    zppp

  • omen666
    • #7
    • 22nd Apr 11, 10:32 PM
    • #7
    • 22nd Apr 11, 10:32 PM
    I see nothing wrong with a sticky. Other boards have them - don't see them as negative at all.
    Originally posted by zppp
    Immaterial if other boards have them. you obviously dont understand what I mean then
  • zppp
    • #8
    • 22nd Apr 11, 10:34 PM
    • #8
    • 22nd Apr 11, 10:34 PM
    you obviously dont understand what I mean then
    Originally posted by omen666
    I do understand what you mean, but that it your personal opinion.
    Best Regards

    zppp

  • ross-co-pico
    • #9
    • 23rd Apr 11, 11:54 AM
    • #9
    • 23rd Apr 11, 11:54 AM
    Hi,

    I recently bought a bed from bensons for beds in store, and then found a better bed at a cheaper price else where. I went in to the store to cancel the order but was told cancellations where not allowed, this was not pointed out to me at point of sale.

    so I was wondering if I had any rights to cancel or if I just have to like it and lump it?
    • halibut2209
    • By halibut2209 23rd Apr 11, 12:01 PM
    • 4,011 Posts
    • 4,399 Thanks
    halibut2209
    It's purely down to the discretion of the store as the bed is not faulty. it's a change of mind. They are under no obligation to refund, nor to tell you at the point of sale.
  • hazeyjane
    Oh that's not what I wanted to hear. I just ordered a bed from there and after seeing the thread here about the kind of bed it is and reviews elsewhere, have changed my mind. It cost over 2000. I've not paid anything, I signed up for interest free credit and the bed is on order, to be delivered on 10 May. I was going to go back today to cancel it. If I'm signed up for a credit agreement, don't I have a cooling off period? Also, the sales woman knew I'd just been diagnosed with cancer, so probably shouldn't have put me through for the credit in the first place.
    • halibut2209
    • By halibut2209 25th Apr 11, 9:35 AM
    • 4,011 Posts
    • 4,399 Thanks
    halibut2209
    hazeyjane, hopefully this link will help you

    http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Personalfinance-yourconsumerrights/DG_195731

    When you sign a credit agreement, the law gives you the following rights:
    • all lenders should give you clear information about the credit agreement and must explain this information to you before you sign up
    • you must get a copy of the credit agreement – if you don't, the lender may need to go to court to make you pay back the loan
    • you can cancel the agreement within 14 days of signing up
    • you can save money by paying back all or part of the loan early – ask the lender for a ‘settlement statement’
    • you must be given information if things change, eg if the interest rate changes
    • you must get written notices from the lender about missed payments before they can take you to court
    You have these rights with:
    • credit cards and store cards
    • personal loans – when you borrow money from a bank or other lender, eg to pay for a car (different rules apply to mortgages)
    • 'credit sale' – the trader provides the goods and finance, eg you buy a bed from a store and pay in monthly instalments
    • hire purchase or conditional sale loans – you don't own the goods until you've paid off the loan in full
    My sympathies for your illness, but your best bet is to stick to the facts and law, rather than emotions. You will get further
  • hazeyjane
    Thanks halibut, it's confirmation of the 14 days thing I was wanting really. Although I have just noticed it does say that on the Ikano Loans paperwork I have (I'm currently scanning it all in before going back to the shop). But as that relates to the credit agreement, rather than the order of the bed, could they make the order stand without the credit agreement? I don't think it will have got anywhere yet, as it was late on Saturday and today is bank holiday. To be honest, I really don't have the energy to be reading loads of T&Cs etc.
    • halibut2209
    • By halibut2209 25th Apr 11, 9:58 AM
    • 4,011 Posts
    • 4,399 Thanks
    halibut2209
    You could be in for a battle, having read around

    "
    You still have to pay for any goods or services you bought with the credit – unless you have separate rights to cancel these because you bought:
    • online
    • over the phone
    • by mail order
    • on your doorstep (eg when a salesperson visits your home)"
    Benson seem to be notorious for refusing cancellations
  • hazeyjane
    The Bensons T&Cs also say I can't cancel. But if I cancel the credit agreement, what can they do regards making me pay? I'm hoping they're going to be sympathetic in the circumstances, as I really shouldn't have been making decisions about spending that amount of money less than a week after finding out my bad news.
  • N_ster
    Hello,
    A friend told me that if you buy something that is reduced in the sale, and then it get's reduced further in the same sale, you can claim back the difference in price - is this a myth or true?
    Thanks!
    • halibut2209
    • By halibut2209 28th Apr 11, 10:20 AM
    • 4,011 Posts
    • 4,399 Thanks
    halibut2209
    Of course you can't
  • shellysue
    I recently bought a greenhouse online, they delivered 2, we told them of their mistake and I emailed them on 20-04-11 and was called next day, lady said they would come and collect the 'spare'. I know we have had some bank holidays that might get in the way, but how long can I legally wait for them to collect it before I consider it mine
    Sue
    Do I need to eat it
    Can I afford the calories
    have I checked for a lower calorie version
    • squeaky
    • By squeaky 30th Apr 11, 7:55 AM
    • 13,808 Posts
    • 15,843 Thanks
    squeaky
    Somewhere between a long long long long time and never.

    It's not an unsolicited "gift" as such - it a dispatch error; so the company still owns it. They're likely to sort out collection at their own convenience - some time when they have a delivery organised reasonably close to you so that the driver doesn't have to detour too far to make the pickup.
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.

    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = 5.20 Apr 0.50
  • shellysue
    Thanks, that may be some time then as we live on the edge of nowhere
    Sue
    Do I need to eat it
    Can I afford the calories
    have I checked for a lower calorie version
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