Packaged bank account fees unfairly treated

I’m looking for some advice regarding some problems I am having reclaiming fees from a packaged bank account I held with Lloyd’s bank.
Please bare with me as it is a bit of a long story but i will just cover the basics. In 2005 I wanted to increase my overdraft with Lloyd’s. I was told that I would need to go into branch to speak to an advisor in order to do so. I attended the appointment and it was agreed that I would be able to increase my overdraft to the level I wanted but only if I agreed to change my account from a select (free) to gold (£12) monthly fee. I was enticed by the free mobile insurance, AA breakdown cover and travel insurance.
So I went through with the upgrade.
However in 2014, I realised I was paying over the odds for this account and after having to settle a £1700 overdraft I closed the account and took my business elsewhere.
I contacted Lloyd’s in late 2016 with a view to claiming back my money for miss-selling of the account, my argument being that I didn’t need a packaged bank account to obtain an increase in overdraft. Lloyd’s wrote back to me saying that my claim was not valid as I had used 2 of the benifits of the account (using the AA on 4 occasions and registering, but not claiming, on the mobile phone insurance).

At this point I admitted defeat and resigned myself to the fact that I would not be getting any compensation.

However, a year later (winter 2017) Lloyd’s wrote to me advising me that my claimwas eligible for a review, which I was suprised to learn, so I duly filled in the short questionnaire and returned it.
However I was disappointed to again have my claim rejected!

BUT THIS IS WHERE IT GETS INTERESTING.

A few days after my rejection letter came through the post, I received another letter from Lloyd’s, this time with another persons name on the paperwork (but still my address)

I was disgusted to read that this person had been been awarded. Compensation even though there case was identical to mine. In fact they had used more of the account benifits than me (registering several phones to the account for example)

I contacted Lloyd’s to let them know that I had received this other outcome, and although they were apologetic, they are still standing their ground and are not willing to award me compensation.
They are not telling me that if I am not happy with the outcome, I should refer to the ombudsman, but I have no confidence in the ombudsman either after what I’ve heard in the news about them recently.

Can anyone offer any advice on what I can do next?

Chris