Sky early cancellation fee

HelenJ1973 · 11 June 2019 at 8:12PM

Hi all,
I have just moved house and left sky broadband to join up to Virgin. Sky put the price up by £2 in April, and said I had a month to cancel the contract if i wasn't happy. I did nothing at the time (as i didn't know I'd be moving) and assumed that whether or not they gave me this option, they were breaching our contract, so when it came to it I wouldn't have to pay the early termination fee. Now I have cancelled and challenged the fee, but they are adamant I need to pay £72! Where do I stand legally, and how should I proceed? Thanks!

[Deleted User] · 11 June 2019 at 8:20PM

You'll either need to pay the early termination fee, or stick with them.

[Deleted User] · 12 June 2019 at 9:56AM

Legally you need to pay the £72 as you owe it.

boatman · 16 June 2019 at 2:23PM

When sky told you about the price rise, you had 30 days from then to tell them you want to leave, after that, by default you have accepted the new price. Time to pay up and move on..

JJ_Egan · 16 June 2019 at 3:35PM

Legally you had a contract that stated they may raise the prices .S they did not breach your contract .

But they would contact you under Ofcom rules you had 30 days from that contact to inform Sky that you wished to leave due to the price increase .

You did not leave due to the price increase but accepted it by doing nothing .
See multiple identical price rise posts .

Sky early cancellation fee

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free