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  • FIRST POST
    • ClaireJ101
    • By ClaireJ101 18th Sep 15, 12:53 PM
    • 1Posts
    • 0Thanks
    ClaireJ101
    Holidog - what a rip off
    • #1
    • 18th Sep 15, 12:53 PM
    Holidog - what a rip off 18th Sep 15 at 12:53 PM
    I WISH I'D NEVER COME ACROSS THIS WEBSITE AND SINCERELY ADVISE ALL PET-OWNERS TO AVOID

    I needed to find a trustworthy reliable cat sitter before going on holiday, I came across Holidog on Google and they sounded great - you join and browse/message potential pet-sitters in your area, then only if you find someone pay to join the site - although 72 for a year seemed steep (you have to pay for the pet-sitting as well) it would have been well worth it if it had worked. Unfortunately for me it did not...
    Having found someone who agreed to pet-sit, I joined the site and was then given my prospective pet-sitters phone number, after exchanging texts it became clear that she was not reliable and I couldn't risk using her - she did not have any reviews to reassure me, neither did most of the other pet-sitters I saw. I cancelled the booking and couldn't find anyone else, the T&C's said I was entitled to ask for my money back, great I thought, after a few emails with customer services and a few weeks (not sure why it took so long) I was only refunded 25, apparently I still have to pay the 52 for my booking even though I cancelled it weeks before it was due to happen. Customer services are refusing to budge - so they have taken 52 off me for absolutely nothing.
Page 1
    • pollyanna24
    • By pollyanna24 18th Sep 15, 12:57 PM
    • 4,025 Posts
    • 5,513 Thanks
    pollyanna24
    • #2
    • 18th Sep 15, 12:57 PM
    • #2
    • 18th Sep 15, 12:57 PM
    I WISH I'D NEVER COME ACROSS THIS WEBSITE AND SINCERELY ADVISE ALL PET-OWNERS TO AVOID

    I needed to find a trustworthy reliable cat sitter before going on holiday, I came across Holidog on Google and they sounded great - you join and browse/message potential pet-sitters in your area, then only if you find someone pay to join the site - although 72 for a year seemed steep (you have to pay for the pet-sitting as well) it would have been well worth it if it had worked. Unfortunately for me it did not...
    Having found someone who agreed to pet-sit, I joined the site and was then given my prospective pet-sitters phone number, after exchanging texts it became clear that she was not reliable and I couldn't risk using her - she did not have any reviews to reassure me, neither did most of the other pet-sitters I saw. I cancelled the booking and couldn't find anyone else, the T&C's said I was entitled to ask for my money back, great I thought, after a few emails with customer services and a few weeks (not sure why it took so long) I was only refunded 25, apparently I still have to pay the 52 for my booking even though I cancelled it weeks before it was due to happen. Customer services are refusing to budge - so they have taken 52 off me for absolutely nothing.
    Originally posted by ClaireJ101
    I agree. They do seem extortionate. But I paid 39 for three months, not 72.

    I used them to find a sitter for my dog, but then I didn't need the sitter. Still had to pay the 39.

    Until my 3 months is up, I've been using my account to help other people find sitters for their animals.
    Pink Sproglettes born 2008 and 2010
    Mortgages (End 2017) - 180,235.03
    (End 2018) - 169,999.96
    (End 2019) - Target 160,000
    • jumbojuice
    • By jumbojuice 19th Sep 15, 10:40 AM
    • 405 Posts
    • 671 Thanks
    jumbojuice
    • #3
    • 19th Sep 15, 10:40 AM
    • #3
    • 19th Sep 15, 10:40 AM
    I wish I'd seen this too before when we needed to find someone to take care of our dog.

    I signed up to this, paid my money because it was the only way to get hold of the dog sitters details, and then had to pay them on top and they bailed on me at the last minute!

    Which was a massive concern considering we were flying out the next day - i used tailster.com - phoned them up, super friendly and they found me someone within a couple of hours - no fees to them, and I could speak freely to the sitter before booking on the site - tailster keep the money until you come back which was nice too..

    I'm sure you can get your refund back from holidog if you ask enough? But definitely recommend tailster.com instead as they dont charge subsciption fees i think.
    • zsazsa613
    • By zsazsa613 19th Sep 15, 10:45 AM
    • 14 Posts
    • 0 Thanks
    zsazsa613
    • #4
    • 19th Sep 15, 10:45 AM
    • #4
    • 19th Sep 15, 10:45 AM
    I tried finding sitters for my dogs and not one single person I contacted could do my dates. What a waste of time.
    • lauralouise90
    • By lauralouise90 11th Oct 15, 2:42 PM
    • 81 Posts
    • 3,484 Thanks
    lauralouise90
    • #5
    • 11th Oct 15, 2:42 PM
    • #5
    • 11th Oct 15, 2:42 PM
    I'm sorry you had to go through that - It's horrible leaving your dog with a sitter as it is without having people let you down or seem untrustworthy.

    We've always used City Pups (http://www.citypups.co.uk/) for our dog day care and holiday care - they're only available in North London though. I'd definitely recommend them as they have acres of land so Milo and Max get a lot of exercise when they're there.
    • missbiggles1
    • By missbiggles1 23rd Sep 16, 1:36 PM
    • 16,254 Posts
    • 30,257 Thanks
    missbiggles1
    • #6
    • 23rd Sep 16, 1:36 PM
    • #6
    • 23rd Sep 16, 1:36 PM
    Spam......
    • HM Shanker
    • By HM Shanker 25th Sep 16, 11:26 PM
    • 13 Posts
    • 12 Thanks
    HM Shanker
    • #7
    • 25th Sep 16, 11:26 PM
    • #7
    • 25th Sep 16, 11:26 PM
    You're happy to leave your dogs with strangers?
    • HolidogIsARipOff
    • By HolidogIsARipOff 22nd Mar 17, 12:07 PM
    • 1 Posts
    • 0 Thanks
    HolidogIsARipOff
    • #8
    • 22nd Mar 17, 12:07 PM
    More of the same.... Ripoff
    • #8
    • 22nd Mar 17, 12:07 PM
    All,

    AVOID AVOID AVOID.

    Holidog is a ripoff plain and simple. The intention sounds fine - charge (an extortionate) fee to act as a contact finder between you and potential pet sitters. The issue is that their approach to their subscription is nearing fraud!! I cancelled my subscription with them and yet 4 days later they still went ahead and took the money. I should have cancelled it with the bank aswell but I just didn't expect them to take it!!

    Along with not allowing for refunds on bookings cancelled in advance, this is a great example of why you should stay away and use someone else!
    • ThereseGustavsson
    • By ThereseGustavsson 6th Apr 17, 11:58 AM
    • 1 Posts
    • 0 Thanks
    ThereseGustavsson
    • #9
    • 6th Apr 17, 11:58 AM
    • #9
    • 6th Apr 17, 11:58 AM
    Beware of this company. I signed up for a 3 months subscription last summer and since then they have taken a further 171 from my debit card without permission. They are refusing to refund.
    • Manor lady
    • By Manor lady 12th Apr 17, 12:18 PM
    • 1 Posts
    • 1 Thanks
    Manor lady
    Holidog Sitters not to blame
    Hello l am a sitter for Holidog , l have worked for them for a year now not only do they rip you off they rip the sitters off as well . Since joining Holidog l have had a lot of dogs booked with me but Holidog do NOT explain to the boarders the charges the way they work .They think as have been said in the forums that this fee includes the sitters fee which it does not if l am notified of a booking l can NOT mention where l live text email or nothing till this fee is got by Holidog . I have lost a lot of work through this but the people who have paid their fee have come back to me this year and where they booked for 2 weeks last year they are booking for a month and going further a field on holiday . I have noticed the board has changed there are no people to contact now if you had a query you have to email which l did and got no reply.. l get booking word of mouth now . I am sorry to you people who had a bad experience on behalf of the sitters as we had it to , in some ways they earn a lot more than the sitters for doing nothing as it is the sitters that have to doing the selling to get the job. l always tell the boarders to contact Holidog before l take a booking as it is a waste of my time spending hrs on talking and telling them of how great my gardens are and there dogs come on holiday for sure when they come to my venue if they don' t know the charge anyway Happy Easter to you all happy holidays
    Last edited by Manor lady; 12-04-2017 at 12:25 PM. Reason: Words in wrong places
    • Brendao
    • By Brendao 11th May 17, 7:20 PM
    • 2 Posts
    • 0 Thanks
    Brendao
    Holidog rip off
    I joined holidog February 2017 you pay 57 for 3 months which I did, I did get a sitter for my dog who was very nice but when I checked my bank account they took another 57 in may for another 3 months when I emailed them they could not refund me but they would give me 3 months free I thought the site was not that easy to get your head round it but don't join it is a rip off should be took off the internet .
    • sheramber
    • By sheramber 12th May 17, 5:18 PM
    • 6,709 Posts
    • 5,034 Thanks
    sheramber
    Did you read the terms and conditions before signing up? You would have ticked the box to say you agreed to them.

    At the time of the creation of a User Account, the Members must click the box “I accept the General Terms and Conditions of Sale of the site and of the service provided”.

    It does ex[lain there that the subscription is automatically renewed unless you go into your account and cancel it before it runs out.
    • Brendao
    • By Brendao 12th May 17, 9:45 PM
    • 2 Posts
    • 0 Thanks
    Brendao
    Holidog rip off
    Yes I did read most of what I understand but it was not straight forward site if you ask any questions they didn't seem to understand you.
    • tiz
    • By tiz 12th May 17, 11:08 PM
    • 106 Posts
    • 126 Thanks
    tiz
    It's generally best to avoid this type of site. Dog boarders require a licence and none of the match up sites check them as part of their verification - if they don't have a licence their insurance (required as a condition of a licence) is invalid. Note the insurance holidog are touting is only accident cover not negligence etc.
    • UKTigerlily
    • By UKTigerlily 10th Oct 18, 2:22 PM
    • 4,495 Posts
    • 5,658 Thanks
    UKTigerlily
    Why not go with someone local who can come meet your dog/s first, has recommendations/reviews/references & isn't part of a big company?
    • Cockle4321
    • By Cockle4321 28th May 19, 3:28 PM
    • 1 Posts
    • 0 Thanks
    Cockle4321
    Hollidogs
    I had an equally frustrating and futile attempt to secure a trustworthy dog sitter for my little dog. Same issues entirely and shocking to have to pay membership before you can engage the services of someone you feel you can trust. I did get a refund after much debate. However I have found a much better service for pet sitting, walking and boarding. Its called Tailster, they do not charge the owners for the service at all, they simply deduct a percentage from the sitters overall fee. They of course factor this in when they submit a quote to you. All you do is register you and your pet and post a wanted Ad.
    Much better service, more reliable and your pets are covered by insurance when you leave them in the sitters care. I use them all the time for short breaks with work, so highly recommend it.
    • NaughtiusMaximus
    • By NaughtiusMaximus 28th May 19, 4:23 PM
    • 2,001 Posts
    • 4,952 Thanks
    NaughtiusMaximus
    I'm not sure which of the two I find more suspicious:

    Someone joining an online forum purely to complain about one specific company
    Someone joining an online forum purely to praise one specific company
    • markelock
    • By markelock 4th Jun 19, 4:26 PM
    • 1,700 Posts
    • 901 Thanks
    markelock
    I'm not sure which of the two I find more suspicious:

    Someone joining an online forum purely to complain about one specific company
    Someone joining an online forum purely to praise one specific company
    Originally posted by NaughtiusMaximus
    I've also had a terrible experience,

    you do have to check first of all, as they will auto deduct money every few months, and the pages to correct it don't work (e-mail to their support did work)

    however, the bottom line with these people is you are just buying a stranger. they accept no liability (or at least purport not to)

    ours turned up for a pre-meet, was given written instructions, and clear verbal warnings (one nervous dog, one old one), and what I considered a bonus 40 to get her through the week, coffee, tea, etc etc.

    it ended up with her not even staying over the first night, leaving a 13 year old dog well past the time he would wake up and need to get out, a dog fight (when playing with one ball and two dogs, something explicitly written down), 500 in emergency vet bills, and a holiday that lasted a day. She didn't want paying (I pointed out she hadn't turned up (and had CCTV to prove) (and didn't even mention the 40 I'd put out for her)

    I'd bought the vet insurance at time of order, so they asked me to claim. and wait 30 days.

    well, I've chased and chased, it's now over 40 days, and there's no reply, so I've written a letter before action. I've also paid on a credit card, so have informed my card issuer I would be looking to them under s.75 of the CCA also.

    They're based in france, so I may need to follow a cross borders claim instead, but from my personal experience, I would also agree that they are useless, and perform a less than relevant middle man service.
    Remember the time he ate my goldfish? And you lied and said I never had goldfish. Then why did I have the bowl Bart? Why did I have the bowl?
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