Item bought online not as described - How to get refunded
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Profcool
Posts: 16 Forumite
Hi there, just a quick bit of advice please if possible. I bought a large plant from an online garden plant website which cost approx £120 including delivery. The item took 3 weeks to arrive as they sourced it from Italy and when it arrived it was different to advertised - same species but different coloured flowers (white instead of red). I spoke to their customer services who agree to get it replaced but said it would take another 3 weeks to get one. The 3 weeks came and went so I contacted them and they gave me a 2 day delivery date a week later (they said delivery on either a Friday or Saturday and they would contact me on the actual day). Delivery date came and went without further contact. It is now a week later and I have again contacted them, this time asking for a full refund as 2 months have now passed since I made the first order. Now they aren't responding to me, so anyone got any ideas what options I have to reclaim my money? I paid using a debit card so not PayPal. Thanks
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Comments
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Which company is it?0
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Aylesbury_Duck wrote: »Which company is it?
Gardenplantsonline0 -
Not an overseas outfit or poorly rated, either. That's good.
What methods have you tried to contact them? If you've exhausted the usual options (phone, email, webchat) then write them a letter asking for your money back within 14 days or you will take them to small claims court.0 -
Thanks - will give that a crack then0
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