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  • FIRST POST
    • tony863
    • By tony863 16th Aug 19, 1:16 PM
    • 345Posts
    • 102Thanks
    tony863
    0 WOW
    Extra Leg room seat rip off on TUI
    • #1
    • 16th Aug 19, 1:16 PM
    0 WOW
    Extra Leg room seat rip off on TUI 16th Aug 19 at 1:16 PM
    So I booked extra leg room seats for my 9hr flight with TUI on their dreamliner at a cost of £220 only to find out that the only thing we get is an extra 2 inches in seat space in front of us!!!!!

    Apparently it's my fault that I should've noticed the difference between extra seat space and extra leg room. I've tried complaining but they won't entertain a refund and the flight is full so they won't move me either.

    Anyone have any knowledge of this and whether it's worth complaining about or should we just swallow it? They argue that it's in their T&C's but my complaint is that it's not clear what you get and that a reasonable person would assume extra leg room means you don't have anyone sitting in front of you.

    fuming
Page 2
    • daveyjp
    • By daveyjp 16th Aug 19, 5:09 PM
    • 8,278 Posts
    • 6,851 Thanks
    daveyjp
    I'm flying long haul on the Dreamliner shortly, having done so twice before. However, apart from the exit row seats I can't see from the seating plan with Royal Brunei which seats give you extra leg room. I haven't booked my flight yet, so would love to know which seat number(s) give extra leg room.
    Originally posted by LadyDee
    Airlines specify seat configurations so Brunei may not have extra legroom seats.
    • richardw
    • By richardw 16th Aug 19, 6:11 PM
    • 19,053 Posts
    • 8,043 Thanks
    richardw
    I'm flying long haul on the Dreamliner shortly, having done so twice before. However, apart from the exit row seats I can't see from the seating plan with Royal Brunei which seats give you extra leg room. I haven't booked my flight yet...
    Originally posted by LadyDee
    Please think what they could ultimately be doing with your money before booking https://www.hrw.org/news/2019/04/03/brunei-new-penal-code-imposes-maiming-stoning

    Happy to help you find a good fare on a different airline with good leg room.
    Posts are not advice and must not be relied upon.
    • interstellaflyer
    • By interstellaflyer 16th Aug 19, 6:59 PM
    • 1,798 Posts
    • 1,043 Thanks
    interstellaflyer
    The Dreamliner is a great aircraft for long haul and with extra legroom youíll have a great flight, 9 hours isnít too long, enjoy your holiday.
    Originally posted by richardw
    Just done Mexico and back with TUI extra legroom and if we did it again I'd go premium, having done premium last year to Kos the seats are far more comfortable and there is nice space between you and the seat next door especially as we are on the larger size. That said the Mexico flights weren't unbearable.
    I hate football and do wish people wouldn't keep talking about it like it's the most important thing in the world
    • chucknorris
    • By chucknorris 16th Aug 19, 7:11 PM
    • 10,142 Posts
    • 15,024 Thanks
    chucknorris
    I always assume when I fly on a plane that there are at least two people sitting in front of me, preferably with the ability to pilot the plane
    Originally posted by HogMan
    You obviously have not seen many 'Air Crash Investigations' episodes then. Or did you mean, just to fly the plane (not sensibly or safely?).
    Chuck Norris can kill two stones with one bird
    The only time Chuck Norris was wrong was when he thought he had made a mistake
    Chuck Norris puts the "laughter" in "manslaughter".
    I've started running again, after several injuries had forced me to stop
    • interstellaflyer
    • By interstellaflyer 17th Aug 19, 8:28 AM
    • 1,798 Posts
    • 1,043 Thanks
    interstellaflyer
    So I booked extra leg room seats for my 9hr flight with TUI on their dreamliner at a cost of £220 only to find out that the only thing we get is an extra 2 inches in seat space in front of us!!!!!

    Apparently it's my fault that I should've noticed the difference between extra seat space and extra leg room. I've tried complaining but they won't entertain a refund and the flight is full so they won't move me either.

    Anyone have any knowledge of this and whether it's worth complaining about or should we just swallow it? They argue that it's in their T&C's but my complaint is that it's not clear what you get and that a reasonable person would assume extra leg room means you don't have anyone sitting in front of you.

    fuming
    Originally posted by tony863
    There are very to easy to read and understand explanations of what you get right next to the button you check to select them, extra legroom is as it states, 2" extra legroom, Extra space seats are bulkhead and emergency exit rows, which will give you even more legroom, I personally can't see the difficulty and it seems to me it is your fault for not reading the explanations which would've been right in front of you when you booked.
    I hate football and do wish people wouldn't keep talking about it like it's the most important thing in the world
    • LadyDee
    • By LadyDee 17th Aug 19, 8:33 AM
    • 3,861 Posts
    • 4,161 Thanks
    LadyDee
    For anybody travelling (especially for long flights) who gets swollen ankles - I'd recommend one of these. I've done two long haul return trips using one and it made all the difference. https://smile.amazon.co.uk/Portable-COOWOO-Relaxation-Comfortable-Adjustable/dp/B07BDPZWXK/ref=sr_1_1?keywords=leg+support+for+flying&qid=156 6030664&s=gateway&sr=8-1
    • leylandsunaddict
    • By leylandsunaddict 17th Aug 19, 2:03 PM
    • 1,682 Posts
    • 1,159 Thanks
    leylandsunaddict
    For anybody travelling (especially for long flights) who gets swollen ankles - I'd recommend one of these. I've done two long haul return trips using one and it made all the difference. https://smile.amazon.co.uk/Portable-COOWOO-Relaxation-Comfortable-Adjustable/dp/B07BDPZWXK/ref=sr_1_1?keywords=leg+support+for+flying&qid=156 6030664&s=gateway&sr=8-1
    Originally posted by LadyDee
    and banned, quite rightly, by many airlines.
    • LadyDee
    • By LadyDee 17th Aug 19, 4:44 PM
    • 3,861 Posts
    • 4,161 Thanks
    LadyDee
    and banned, quite rightly, by many airlines.
    Originally posted by leylandsunaddict
    Quite rightly? Why? I haven't had any trouble.
    • leylandsunaddict
    • By leylandsunaddict 17th Aug 19, 5:03 PM
    • 1,682 Posts
    • 1,159 Thanks
    leylandsunaddict
    Quite rightly? Why? I haven't had any trouble.
    Originally posted by LadyDee
    Because they hang off the arms of the seatback table. Lots of airlines have banned anything that is attached via any fixtures or fittings because they can cause damage. Plus they can affect the passenger in front.

    Often asked question on TA. This is just one of many threads.

    https://www.tripadvisor.co.uk/ShowTopic-g1-i10702-k12106979-Do_portable_foot_rests_make_a_difference_on_planes-Air_Travel.html
    • LadyDee
    • By LadyDee 17th Aug 19, 5:31 PM
    • 3,861 Posts
    • 4,161 Thanks
    LadyDee
    Because they hang off the arms of the seatback table. Lots of airlines have banned anything that is attached via any fixtures or fittings because they can cause damage. Plus they can affect the passenger in front.

    Often asked question on TA. This is just one of many threads.

    https://www.tripadvisor.co.uk/ShowTopic-g1-i10702-k12106979-Do_portable_foot_rests_make_a_difference_on_planes-Air_Travel.html
    Originally posted by leylandsunaddict
    Perhaps I've just been lucky with the airline I've travelled with.
    • Pollycat
    • By Pollycat 17th Aug 19, 6:26 PM
    • 23,335 Posts
    • 63,003 Thanks
    Pollycat
    Perhaps I've just been lucky with the airline I've travelled with.
    Originally posted by LadyDee
    I think maybe you have been lucky.
    I've also read the threads on TA Air Travel board about these.

    Maybe you could say which airlines allowed you to use it.

    Back on topic:
    this looks like yet another thread proclaiming 'rip-off' when it's nothing of the sort.
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