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  • FIRST POST
    • Antelope29
    • By Antelope29 17th Aug 19, 1:12 PM
    • 3Posts
    • 0Thanks
    Antelope29
    0 WOW
    Resolver
    • #1
    • 17th Aug 19, 1:12 PM
    0 WOW
    Resolver 17th Aug 19 at 1:12 PM
    I have a case open since January with Resolver relating to a cancelled Flybe flight in January (about 10 hours notice given to cancel). Although I have been invited to escalate the case by Resolver, I haven't had one jot of feedback. I was led to believe that they had a track record of favourable outcomes for service users so I am somewhat disappointed at the way this has not progressed at all. Has anyone else used the company or can suggest a better way to get the refund that I believe I am entitled to? I originally wrote to Flybe who claimed they had escalated this to Air France ( their parent company?) but again: nil response.
Page 1
    • leylandsunaddict
    • By leylandsunaddict 17th Aug 19, 2:36 PM
    • 1,681 Posts
    • 1,159 Thanks
    leylandsunaddict
    • #2
    • 17th Aug 19, 2:36 PM
    • #2
    • 17th Aug 19, 2:36 PM
    I have a case open since January with Resolver relating to a cancelled Flybe flight in January (about 10 hours notice given to cancel). Although I have been invited to escalate the case by Resolver, I haven't had one jot of feedback. I was led to believe that they had a track record of favourable outcomes for service users so I am somewhat disappointed at the way this has not progressed at all. Has anyone else used the company or can suggest a better way to get the refund that I believe I am entitled to? I originally wrote to Flybe who claimed they had escalated this to Air France ( their parent company?) but again: nil response.
    Originally posted by Antelope29

    Don't Flybe have a form on their website to claim refunds for cancelled flights?

    Why would you need feedback on favourable outcomes? Any airline that cancels a flight will refund in full, no questions asked.
    • EveryWhere
    • By EveryWhere 17th Aug 19, 4:23 PM
    • 2,557 Posts
    • 1,271 Thanks
    EveryWhere
    • #3
    • 17th Aug 19, 4:23 PM
    • #3
    • 17th Aug 19, 4:23 PM
    I have a case open since January with Resolver relating to a cancelled Flybe flight in January (about 10 hours notice given to cancel). Although I have been invited to escalate the case by Resolver, I haven't had one jot of feedback. I was led to believe that they had a track record of favourable outcomes for service users so I am somewhat disappointed at the way this has not progressed at all. Has anyone else used the company or can suggest a better way to get the refund that I believe I am entitled to? I originally wrote to Flybe who claimed they had escalated this to Air France ( their parent company?) but again: nil response.
    Originally posted by Antelope29
    This is to whom you should have written, if you received no response from Flybe in the first instance; https://www.aviationadr.org.uk

    No need for Resolver at all.
    • sheramber
    • By sheramber 17th Aug 19, 6:29 PM
    • 7,029 Posts
    • 5,284 Thanks
    sheramber
    • #4
    • 17th Aug 19, 6:29 PM
    • #4
    • 17th Aug 19, 6:29 PM
    feedback on this page https://www.resolver.co.uk/companies/flybe-complaints?territory_id=1
    • EveryWhere
    • By EveryWhere 17th Aug 19, 6:33 PM
    • 2,557 Posts
    • 1,271 Thanks
    EveryWhere
    • #5
    • 17th Aug 19, 6:33 PM
    • #5
    • 17th Aug 19, 6:33 PM
    Is that your idea of a joke?
    • leylandsunaddict
    • By leylandsunaddict 17th Aug 19, 10:33 PM
    • 1,681 Posts
    • 1,159 Thanks
    leylandsunaddict
    • #6
    • 17th Aug 19, 10:33 PM
    • #6
    • 17th Aug 19, 10:33 PM
    Is that your idea of a joke?
    Originally posted by EveryWhere
    ?????????????
    • koalakoala
    • By koalakoala 18th Aug 19, 7:25 AM
    • 199 Posts
    • 93 Thanks
    koalakoala
    • #7
    • 18th Aug 19, 7:25 AM
    • #7
    • 18th Aug 19, 7:25 AM
    I have also found resolver to be absolutely useless.
    • amberhen49
    • By amberhen49 18th Aug 19, 11:37 AM
    • 25 Posts
    • 25 Thanks
    amberhen49
    • #8
    • 18th Aug 19, 11:37 AM
    • #8
    • 18th Aug 19, 11:37 AM
    I used Resolver to claim flight delay compensation from Ryanair. All sorted within about 10 days.

    From my understanding, they just created the template letters/emails etc and gave you a portal to track things. They don't do any chasing up themselves. It's on you to escalate it if you don't receive a satisfactory response.
    • EveryWhere
    • By EveryWhere 18th Aug 19, 5:13 PM
    • 2,557 Posts
    • 1,271 Thanks
    EveryWhere
    • #9
    • 18th Aug 19, 5:13 PM
    • #9
    • 18th Aug 19, 5:13 PM
    This is to whom you should have written, if you received no response from Flybe in the first instance; https://www.aviationadr.org.uk

    No need for Resolver at all.
    Originally posted by EveryWhere
    For more information; https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/Alternative-dispute-resolution/
    • bigfer
    • By bigfer 28th Aug 19, 7:11 AM
    • 72 Posts
    • 50 Thanks
    bigfer
    I too got no where with Resolver. Aviation ADR got me 500 euros off Ryanair
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