How do I find out if my new phone is faulty

burtons
burtons Posts: 724 Forumite
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in Mobiles
I've bought a new archos access 50s mobile phone but I think the battery is faulty but how do I confirm this. I fully charged the phone and while trying to find things I want to turn off the battery have gone down to 88% within an hour and it shows about 7h 20m left but every time the percentage drops the hours left goes up.

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  • DCFC79
    DCFC79 Posts: 40,598 Forumite
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    burtons wrote: »
    I've bought a new archos access 50s mobile phone but I think the battery is faulty but how do I confirm this. I fully charged the phone and while trying to find things I want to turn off the battery have gone down to 88% within an hour and it shows about 7h 20m left but every time the percentage drops the hours left goes up.

    When did you buy it ?

    How did you pay for it ?

    More importantly where did you byy it from ?
  • burtons
    burtons Posts: 724 Forumite
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    DCFC79 wrote: »
    When did you buy it ?

    How did you pay for it ?

    More importantly where did you byy it from ?
    I bought it today from asda for £50 using my visa debit card.
  • ballyblack
    ballyblack Posts: 5,064 Forumite
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    edited 14 July 2019 at 1:44PM
    This is a very basic mobile. It has a very small battery at 2000mAh by modern smartphone standards

    So it will need charging frequently with heavy use

    At £50 you get what you pay for


    .
  • DCFC79
    DCFC79 Posts: 40,598 Forumite
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    Agreed its a basic phone for £50, if thats your budget then stick with it.
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
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    burtons wrote: »
    I've bought a new archos access 50s mobile phone but I think the battery is faulty but how do I confirm this. I fully charged the phone and while trying to find things I want to turn off the battery have gone down to 88% within an hour and it shows about 7h 20m left but every time the percentage drops the hours left goes up.

    The hours left probably went up because it was in standby for a longer period of time since you've got it, the screen being on is the biggest battery killer generally and when you first turned it on you'd have been going through all the settings working out how it works. Hours left BTW is purely a guesstimate anyway based on your usage.

    It sounds like the phone is working correctly. Is this buyers remorse?
  • burtons
    burtons Posts: 724 Forumite
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    Colin_Maybe wrote: »
    The hours left probably went up because it was in standby for a longer period of time since you've got it, the screen being on is the biggest battery killer generally and when you first turned it on you'd have been going through all the settings working out how it works. Hours left BTW is purely a guesstimate anyway based on your usage.

    It sounds like the phone is working correctly. Is this buyers remorse?
    I left the phone on standby last night and the % didn't drop so it looks like the battery doesn't like you using the phone.
  • d123
    d123 Posts: 8,621 Forumite
    Name Dropper Photogenic First Anniversary First Post
    burtons wrote: »
    I left the phone on standby last night and the % didn't drop so it looks like the battery doesn't like you using the phone.

    That’s true for almost any phone, and unfortunately the tiny battery that they’ve used in the Archos to keep it cheap makes it even more apparent.
    ====
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    First Anniversary Name Dropper First Post
    Depends upon what things you are trying to find and what with .


    Battery will take a few weeks to calibrate itself .
    Turn off apps etc that are not needed or remove .
    Turtn off mobile date until needed likewise wifi off with screen off .
    GSam battery moniter may help locate draining apps .
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    Combo Breaker First Post
    Spam incoming :)
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