Courtesey car charges

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Hi all.
I hope someone can kindly give me some advice.
My 72 year old mum has car insurance through saga.
A third party hit her car and their insurer contacted my mum. A friend told mum to speak to her insurer. She did and saga said to go via them rather than the third partys insurer. And they would sort the repair on her behalf via the other chaps insurance.
Saga said they would sort her a courtesey car. They then passed her onto claim fast who i believe are owned by the same group as saga.
She's a 72 year old women and signed the document from claimfast and gave them her credit card details telling her not to worry..she wont have to pay..it's just standard procedure.
The hire car was for 8 weeks and was shipped up for 150 mikes away and was a ridiculous price..i think 200 a day for a vw golf. She didn't worry as she thought it was covered and that she was in safe hands with saga.
She has now received a letter from claim fast and has been told she may be liable for the cost of the car hire which runs into thousands.
The letter states that she needs to sign to give them authorisation to take the other guys insurer to court for the cost of the car hire, however if this fails my mum will be liable.
What should she do?
Thank you very much in advance for any help you can provide.
B

Comments

  • Quentin
    Quentin Posts: 40,405 Forumite
    edited 19 May 2019 at 1:44PM
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    She should send back the form signed as requested.

    If she's not happy with saga then the route to go down is a complaint in line with their complaints procedure

    Then if she is not happy with the reply or they ignore her for 8 weeks she can escalate to the FOS for their adjudication at no cost to her
  • mikelj99
    mikelj99 Posts: 14 Forumite
    First Post First Anniversary Combo Breaker
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    Old post I know but for anyone else in same situation - yes Claimfast are part of Saga group. They make their money by charging the 3rd party insurers inflated car hire charges in a no-fault claim scenario. If the 3rd party pays up fine, but if they dispute it as more seem to be doing, it can go to court. Because you signed a credit hire agreement for the car hire, you could find yourself liable for the car hire cost if you refuse to assist them by eg attending court to recover the costs. They typically use a panel of solicitors - a typical one is called Lyons Davidson -they will contact you and demand details of your finances etc to see whether you could have afforded a hire car yourself. If you say no, then the payout to Claimfast will likely be less...

    Replacement vehicle: why am I being asked about my finances at the time of the accident?

    You’ve been involved in an accident and you need a replacement vehicle.  You contact your insurance company, who put you in touch with another company.  You sign some forms and a replacement vehicle that’s a similar make and model to your own is provided.

    Unfortunately, you were also injured in the accident and you’re now pursuing a claim for compensation. Your solicitor has got all the evidence they need to support your claim but the other side won’t make reasonable offers and you’ve been advised that the next step is to issue court proceedings.

    The next thing you know, your claim has been transferred to our specialist team at Lyons Davidson because the credit hire company hasn’t recovered its outlay.  You get a questionnaire from us asking you about your vehicle and your financial situation at the time of the accident.

    You may or may not have been fully aware that you had, in fact, signed up for a credit hire vehicle rather than a replacement or courtesy vehicle under the terms of your insurance policy.  But – whether you were aware or not – if you signed the documents then you’ll need to co-operate with us and the credit hire company to ensure we maximise recovery of their outlay.

    As with anything taken out on a credit basis, the cost will be more than if you’d paid for up front.  You may think the cost of the hire seems unreasonable but this will be for a judge to determine.  Part of the judge’s decision will be based on whether you would have had the money to pay for a hire vehicle in advance at the time of the accident without making unreasonable sacrifices.  This is a hypothetical question and doesn’t mean you would have actually paid for the hire vehicle out of your own pocket. If you would have been able to pay for the hire vehicle, this means the credit hire company will have to accept a lower amount for their outlay.

    If you weren’t in a position to pay for a hire vehicle up front, then you the judge will say that you were ‘impecunious’ (i.e. you had little or no money ) at the time of hire.  This means the credit hire company should be able to claim the full cost of the credit hire, as long as it isn’t an unreasonable amount.  We’ll look into factors surrounding reasonableness in another article at a later date.

    If you were ‘impecunious’, then we’ll need to give evidence of this to the judge, so that they are satisfied that the full cost of the credit hire should be awarded. This is why you’ll be asked to send us documents showing your financial position before and throughout the duration of the hire.  This evidence will consist of proof of your earnings for the three months before the accident and covering the duration of the hire. You’ll also need to show what you had in your bank accounts – including joint accounts  and whether you had access to any credit cards. Again, these statements will need to cover the three months leading up to the accident and the hire period itself.

    If you have any questions regarding credit hire please contact Senior Associate Victoria Priestley by emailing vpriestley@lyonsdavidson.co.uk or calling 0117 904 7706.

    Posted on May 21st, 2019 by Lyons Davidson

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