MSE News: Dwell ceases trading Q&A: your rights

SouthernBird wrote: »

This was in the main article by Martin:
Faulty items are treated in the same way as those that never turn up, so card firms may have to pay out.

Well as someone who works in a disputes department and deals with chargebacks on a daily basis.
This is totally wrong.

I'm quite fond of quoting this.

We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

With the best will in the world. How much do you believe that you read in the press....

SouthernBird wrote: »

Does a missing piece count as faulty, i mean the item is not fit for purpose, if i can track down a manufacturer in UK than brilliant but I dont see this being easy.

I will call the administrators in my break.

Yes a missing part would fall under faulty.
Also part of the faulty regulations is that the goods have to be returned, or you have tried to return.... Now if the retailer is not there. How can you return the goods???

https://www.facebook.com/dwellretailuk/posts/586673094686877

3rd July 2013 - Dwell, the furniture retailer, has been saved from disappearing off British high streets thanks to its founder Aamir Ahmad returning to lead the company. Ahmad's plan will save over 150 jobs and keep the business operating from at least five stores and the web.

From Saturday 6th July, dwell will reopen their stores in Tottenham Court Road, Westfield White City, Westfield Stratford, Barton Square in Manchester and Lakeside in Thurrock. Talks with other landlords are underway with a hope that additional stores and jobs can be saved. Dwell’s online store (https://www.dwell.co.uk) will also reopen on Thursday. Advice to customers who have outstanding orders will be available on the company’s social media platforms.

Ahmad founded dwell with his family and friends in 2003 and successfully grew it over 9 years, but along with his co-founders was replaced in November last year. He will be stepping back in to run the business as CEO. Ahmad comments: “Our priority lies with the customers and suppliers who have been let down by the former management. We are working hard to try and resolve the issues, in particular outstanding customer orders. Although we are not legally obliged to, we are doing everything we can to find a solution for customers who have lost out. Our primary goal is to help customer and suppliers regain their trust in the dwell brand.”

wealdroam wrote: »

My advice is to be sure to use a credit card.

My advice make sure you take the goods away with you....

Great how the old boy has taken over and the site is up and running again.
But makes no mention about people who have bought goods and not received them.

Our priority lies with the customers and suppliers who have been let down by the former management," said Mr Ahmad.
"We are working hard to try and resolve the issues, in particular outstanding customer orders."

"Although we are not legally obliged to, we are doing everything we can to find a solution for customers who have lost out. Our primary goal is to help customers and suppliers regain their trust in the Dwell brand."

If that is the case then why is there not something on the site to help these hard done by people and what they might be able to do to assist them....

So reading between the lines. Its tough luck.... For anyone that is owed, but he is going to make a fast buck....
Will be interesting to see just how much was paid to secure this deal....

peeeeete wrote: »

Aamir Ahmad should be put behind bars. The sofa that I ordered in March is sitting in their warehouse (along with 5 others) and is now being sold to someone else (only 1 week delivery times now apparently - not 11 weeks). I paid for it in full, it is my property, but for some reason Mr Ahmad thinks that he is entitled to steal my property and sell it again. I hope nothing but bad things happen to him and his dodgy company.

How can this be legal at all?

I'm in the same boat, I ordered a corner sofa, a sideboard and a shoe cupboard MONTHS ago and Dwell told me on the phone on Friday that essentially they are a new company now and old company orders will not be honoured.

First of all that's disgusting.

Second, why are they putting out statements implying they will make sure existing orders would be honoured.

Third, they have stock of all the items, so someone else can order them!

Someone needs to raise the profile of this terrible situation, made even worse by the new owner essentially telling lies in public.

It's a bitter pill to swallow to know that if I want this furniture I'm going to have to order it twice, knowing that they are shafting loyal customers willingly without remorse.

A deeply disturbing company.