Add your feedback on energy supplier Powershop

I am new to this forum but I have been with Powershop UK since mid June 2017. Overall, they are brilliant, cheap electricity and extremely good and knowledgeable customer service. Some background, I was a Southern Electric customer until I moved to Powershop. I am all electric and use in excess of 11000KwH per year on Economy 7 with about 55% on the cheaper of the 2 tariffs.

When I started with Powershop I realised that I had to buy the Powepacks, using the app, and I bought everything offered until January then proceeded to be selective, only purchasing Powerpacks with a greater than 15% discount. I also decided that, as it is effectively monthly billing, I would provide weekly meter readings - a chore but it gets the bills correct.

My experience after 11 months is that I have paid less than the East Saver Promise and have saved around £700 on the tariff offered by Southern Electric. It did take me a couple of months to get into this new way of managing electricity - previously I did nothing but just pay!!!!

As my Easy Saver Promise runs out mid June, 2018 I contacted Powershop to be told that my tariff will not change after the anniversary of joining and I will get 42 days notice of an increase in my tariff.

I had also purchased multiple May Day packs and was told I could keep them without penalty.

So the moral of the story is that Powershop works for me because I am prepared to buy the discounted Powerpacks and I read my meter regularly. Do NOT join Powershop if you don't want to purchase powerpacks and are not prepared to provide meter readings.

I was checking my Powershop account today and i think it maybe time to look at leaving.
September's discount is 14.8% and October's is 14.8% so not that good.
My unit rate is 13.5pence per kw so with the discount it's 11.502 per kw.
My I joined in August last year and have been buying packs and have 12 weeks worth of credit.
Does anybody know if you buy say £9.50 of discounted credit and it says it should cover say 9 days does the £9.50 just cover electric used or electric and daily rate used?
Only reason why is when i buy packs i deduct the discount from the unit rate as above to see what the price is.

Mick_Popka wrote: »

To see how much you have been charged per unit, per month, just log into your account and select the "Transactions" tab.

Scroll down to the bottom and click on the down arrow, to the right of "Electricity".
This opens a table showing, at the bottom, the average price per unit for each month.

Mine has been as low as £0.0961 and as high as £0.1262 - it varies depending upon the discount of the Powerpacks used in each month.

My average since joining in October is £0.1053, which is currently below the £0.1084.

I joined in August and my 1st month average unit cost was 13.93 pence which is higher than the 13.5 unit cost i should be charged.
My April unit charge was 11.44 plus daily charge and May is 11.59 so is creeping up as higher priced discounts get used up.
I was paying 10.50 inc VAT with NPower but Powershop was at the time a cheaper option if i bought the powerpacks.

At first buy all powerpacks so you build up a credit on your account.

Once you reach a decent amount of credit limit purchases to powerpacks over and above a certain discount level

It depends on your usage. I initially ran my credit up to over £200 by buying all powerpacks. Now I limit my purchases to packs with discounts over 20%. My credit has now reduced to £148.

Your goal is to ensure you cover your monthly cost with discounted powerpacks

Do not under purchase. If you do powershop will buy electricity for you to cover your usage at the expensive standard rate