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  • FIRST POST
    • ywlgy
    • By ywlgy 1st Apr 18, 2:07 PM
    • 105Posts
    • 21Thanks
    ywlgy
    Failed car rental identity check
    • #1
    • 1st Apr 18, 2:07 PM
    Failed car rental identity check 1st Apr 18 at 2:07 PM
    Hi all,

    The Enterprise rent a car branch in Manchester airport refused to rent me a car because I failed their identity check. The rental was prepaid by a credit card and I brought passport, bank statements with me in case i need to prove my identity. But the manager there said computer decides everything and it is not possible to do a manual id check. I then went to Europcar counter but was refused again because of id check. Now this really confused me and totally ruined my holiday plan.

    Europcar mentioned they used Experian to check my identity. Enterprise didn't mentioned but i guess the same.

    I have access to callcredit report via Noddle and i kept checking it every month. I have one current account and one CC registered at my current address. No default, no CCJ. I am not in electoral roll because of my nationality. I paid electricity and broadband but they don't report to CRA.

    As for experian, i got a 2 report last year and everything seemed fine and matched the callcredit one.

    There are only 2 potential problems i can think of. The first is electoral roll which i cannot do anything about it. The second is i am living in a flat.
    In Experian system, my address is
    Flat XX
    House number, house name
    street name
    city
    But in all other accounts and my driving license and RoyalMail it is
    Flat XX, house name
    House number, street name
    city
    This seems a common problem for flats.

    But the thing is a friend of mine having same nationality and living in the same building (different flat) went together with me and passed the id check, which really confused me. He lived in this address even less than me.

    Sorry for the long post. There must be a big problem but I don't know what the problem is. Can anyone shed some light on this?
Page 1
    • Gary_Dexter
    • By Gary_Dexter 1st Apr 18, 2:37 PM
    • 7,002 Posts
    • 4,656 Thanks
    Gary_Dexter
    • #2
    • 1st Apr 18, 2:37 PM
    • #2
    • 1st Apr 18, 2:37 PM
    Contact Experian and query it
    • Ben8282
    • By Ben8282 2nd Apr 18, 6:55 AM
    • 4,397 Posts
    • 2,420 Thanks
    Ben8282
    • #3
    • 2nd Apr 18, 6:55 AM
    • #3
    • 2nd Apr 18, 6:55 AM
    At the time of collecting the car you presumably produced the credit card and your driving licence. You also had your passport. Surely this is sufficient to rent a car?
    I am curious as to why you took your bank statements with you though. It almost seems that you were expecting a problem?
    Last edited by Ben8282; 02-04-2018 at 7:05 AM.
    • ywlgy
    • By ywlgy 2nd Apr 18, 12:07 PM
    • 105 Posts
    • 21 Thanks
    ywlgy
    • #4
    • 2nd Apr 18, 12:07 PM
    • #4
    • 2nd Apr 18, 12:07 PM
    At the time of collecting the car you presumably produced the credit card and your driving licence. You also had your passport. Surely this is sufficient to rent a car?
    I am curious as to why you took your bank statements with you though. It almost seems that you were expecting a problem?
    Originally posted by Ben8282
    Enterprise claimed it was a rule to do online check for non-deplaning customers in airport branch. They don't do this for deplaning customers.

    I brought statement with me because their email sent to me mentioned extra id check for non-deplaning customers.

    PS: I went to airport branch because all other branches had limited opening hours.
    • tenchy
    • By tenchy 2nd Apr 18, 12:39 PM
    • 360 Posts
    • 115 Thanks
    tenchy
    • #5
    • 2nd Apr 18, 12:39 PM
    • #5
    • 2nd Apr 18, 12:39 PM
    Enterprise claimed it was a rule to do online check for non-deplaning customers in airport branch. They don't do this for deplaning customers.

    I brought statement with me because their email sent to me mentioned extra id check for non-deplaning customers.

    PS: I went to airport branch because all other branches had limited opening hours.
    Originally posted by ywlgy

    So now you have to prove if you're "de-planing" (who makes up these atrocious words?). It sounds completely over the top to me. If Enterprise had any sense, which clearly they haven't, they'd understand that a driving licence is a primary form of identification.
    • D_M_E
    • By D_M_E 2nd Apr 18, 1:07 PM
    • 2,851 Posts
    • 73,433 Thanks
    D_M_E
    • #6
    • 2nd Apr 18, 1:07 PM
    • #6
    • 2nd Apr 18, 1:07 PM
    So much for American customer experience.....

    If you are an EU national then you can get on the electoral roll - you can vote in local elections but not national ones - go to gov.uk and search for voter registration - cannot post link I'm on the phone.
    • ywlgy
    • By ywlgy 2nd Apr 18, 1:35 PM
    • 105 Posts
    • 21 Thanks
    ywlgy
    • #7
    • 2nd Apr 18, 1:35 PM
    • #7
    • 2nd Apr 18, 1:35 PM
    So now you have to prove if you're "de-planing" (who makes up these atrocious words?). It sounds completely over the top to me. If Enterprise had any sense, which clearly they haven't, they'd understand that a driving licence is a primary form of identification.
    Originally posted by tenchy
    Which makes it totally ironic and ridiculous is that the employee said i could buy a flight ticket and pretended to be a deplaning customer.

    But that is not the major point of this post. I want to figure out how i not pass this check.
    • ywlgy
    • By ywlgy 2nd Apr 18, 1:38 PM
    • 105 Posts
    • 21 Thanks
    ywlgy
    • #8
    • 2nd Apr 18, 1:38 PM
    • #8
    • 2nd Apr 18, 1:38 PM
    So much for American customer experience.....

    If you are an EU national then you can get on the electoral roll - you can vote in local elections but not national ones - go to gov.uk and search for voter registration - cannot post link I'm on the phone.
    Originally posted by D_M_E
    sadly i am from outside of EU. But as you see my friend is not EU national either but passed the check.
    • ywlgy
    • By ywlgy 3rd Apr 18, 2:50 PM
    • 105 Posts
    • 21 Thanks
    ywlgy
    • #9
    • 3rd Apr 18, 2:50 PM
    • #9
    • 3rd Apr 18, 2:50 PM
    Update:

    The prepaid money is fully refunded. Good point for enterprise.

    Just spoke to customer service and was informed only airport branch will do id check to non-deplaning customers. So i should be able to rent in other branches with credit card or when actually flying in.

    CS also told me they use ID3global for id check. I then queried this company and they said they use all 3 CRAs.

    I will definitely check experian and equifax reports. now I guess the problem might be still too little footprint.

    I am thinking of getting a SIM-only contract with THREE rather than PAYG. Will that help?

    And what about adding my name on water bill? I share it with my GF. I am afraid this will add a financial link in my credit report. Does it worth to this?
    • brianposter
    • By brianposter 3rd Apr 18, 3:19 PM
    • 495 Posts
    • 177 Thanks
    brianposter
    Is there any other compensation that you could claim from Enterprise as a consequence of being refused a car ?
    • GM1880
    • By GM1880 3rd Apr 18, 3:29 PM
    • 169 Posts
    • 66 Thanks
    GM1880
    Is there any other compensation that you could claim from Enterprise as a consequence of being refused a car ?
    Originally posted by brianposter
    Really? Why does everything come down to compensation? Yes it's a pain in the neck, but it's not like they're doing it for fun.
    • tenchy
    • By tenchy 3rd Apr 18, 3:39 PM
    • 360 Posts
    • 115 Thanks
    tenchy
    Update:

    The prepaid money is fully refunded. Good point for enterprise.

    Just spoke to customer service and was informed only airport branch will do id check to non-deplaning customers. So i should be able to rent in other branches with credit card or when actually flying in.

    CS also told me they use ID3global for id check. I then queried this company and they said they use all 3 CRAs.

    I will definitely check experian and equifax reports. now I guess the problem might be still too little footprint.

    I am thinking of getting a SIM-only contract with THREE rather than PAYG. Will that help?

    And what about adding my name on water bill? I share it with my GF. I am afraid this will add a financial link in my credit report. Does it worth to this?
    Originally posted by ywlgy

    You should not do this under any circumstances. Financial associations generally serve no useful purpose to the individual and the concept is abused by the credit bureaus.
    • ywlgy
    • By ywlgy 3rd Apr 18, 4:49 PM
    • 105 Posts
    • 21 Thanks
    ywlgy
    Is there any other compensation that you could claim from Enterprise as a consequence of being refused a car ?
    Originally posted by brianposter
    They stated id check in the confirmation email, so i doubt there is any compensation. Anyway, this is not my major concern. It is more important to figure out why i failed this and how to not have this problem in the future.
    • ywlgy
    • By ywlgy 3rd Apr 18, 4:51 PM
    • 105 Posts
    • 21 Thanks
    ywlgy
    You should not do this under any circumstances. Financial associations generally serve no useful purpose to the individual and the concept is abused by the credit bureaus.
    Originally posted by tenchy
    thanks for your advice. I have seen many posts discouraging doing this in the forum. I will not do it. But I just cannot think of other choices to add more history.
    • Wizardy18
    • By Wizardy18 3rd Apr 18, 6:05 PM
    • 54 Posts
    • 20 Thanks
    Wizardy18
    Not all Water companies report to CRAs, I'm yet to find one that I've ever had that's reported history.
    • LeeUK
    • By LeeUK 3rd Apr 18, 6:50 PM
    • 6,531 Posts
    • 3,003 Thanks
    LeeUK
    Look for a local indie rental company, one I've used a few times I just rock up with my licence and a bill to prove address and away I go, no credit checking. Although the vehicles are old and beat up a bit. Not brand new like the big chains.
    • SnooksNJ
    • By SnooksNJ 3rd Apr 18, 7:08 PM
    • 775 Posts
    • 1,351 Thanks
    SnooksNJ
    So much for American customer experience.....

    If you are an EU national then you can get on the electoral roll - you can vote in local elections but not national ones - go to gov.uk and search for voter registration - cannot post link I'm on the phone.
    Originally posted by D_M_E
    I would be interested in your statistical data on the percentage of US citizens employed by Enterprise at Manchester Airport.
    • molerat
    • By molerat 3rd Apr 18, 7:12 PM
    • 21,649 Posts
    • 15,876 Thanks
    molerat
    I would be interested in your statistical data on the percentage of US citizens employed by Enterprise at Manchester Airport.
    Originally posted by SnooksNJ
    Woooooooshhhhhh

    Obviously never looked at their advertising and website
    UK car hire with US customer service
    Last edited by molerat; 03-04-2018 at 7:15 PM.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • brianposter
    • By brianposter 3rd Apr 18, 9:45 PM
    • 495 Posts
    • 177 Thanks
    brianposter
    Really? Why does everything come down to compensation? Yes it's a pain in the neck, but it's not like they're doing it for fun.
    Originally posted by GM1880
    Putting silly and obscure conditions into contracts wastes everybodys time and money. One way of discouraging such practices is to ensure that the proponents of such activities end up paying compensation when things go wrong.
    I gave up on Enterprise several years ago because it was so difficult to comply with their ID requirements.
    • Jimmy1515
    • By Jimmy1515 7th Nov 19, 1:28 PM
    • 1 Posts
    • 0 Thanks
    Jimmy1515
    on 7th November 2019 same thing happened to me at enterprise car rental ther Hinckley, UK office, I am from India, I have done all the bookings, I am living in UK from 2016, I have taken cars from enterprise multiple times. I moved to a new address 5 months back. And when i tried to book car online it was fine. They came and picked me from my flat, and i reached there office they explained all nonsense and while making the payment all issues started. Address check failed. Then they said I can pay through credit Card, but i don't have british credit card, then i said I will pay using my Indian Credit card, it was working but while paying it dint ask for a PIN, the person at the shop told, it should be CHIP and PIN card. CHIP was there but system Didn't ask for A PIN. SO I WILL NOT GET THE CAR. I have lived in the same address for the last five months. Whoever is doing the address its the problem with their system, they should do it in a proper way. I have already registered my name on to the elecrtola register and i have the confirmation with me. Also on the rental agreement my name is there. On the driving license I have the same address. Now I am wondering what is the actual problem. The only thing missing now is for GAS and electricity its on my wifes name. That might be the possible problem
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