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  • FIRST POST
    • robbsafc
    • By robbsafc 19th Nov 17, 11:06 AM
    • 73Posts
    • 14Thanks
    robbsafc
    ese Free Solar PV Health Check?
    • #1
    • 19th Nov 17, 11:06 AM
    ese Free Solar PV Health Check? 19th Nov 17 at 11:06 AM
    I received a letter from a company called "ese" (Company Number 09825685) . They are supposedly offering a free solar health check and service on my system. I presume my details are on some database somewhere as I had solar panels installed in 2011. Having googled there is not a lot of information around regarding this company. I checked Companies House and they appear to be a consultancy firm.
    Has anyone encountered this? I am skeptical as to me there must be a catch somewhere to make it worthwhile for the company.

    Rob
Page 1
    • Browntoa
    • By Browntoa 19th Nov 17, 11:15 AM
    • 35,766 Posts
    • 41,942 Thanks
    Browntoa
    • #2
    • 19th Nov 17, 11:15 AM
    • #2
    • 19th Nov 17, 11:15 AM
    I'm assuming it's

    Sharp intake of breath " who fitted these " , " you realise these are very inefficient " etc etc

    We can fit new ones at a discount
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's , Boost your income and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • silverwhistle
    • By silverwhistle 19th Nov 17, 12:27 PM
    • 2,756 Posts
    • 4,167 Thanks
    silverwhistle
    • #3
    • 19th Nov 17, 12:27 PM
    • #3
    • 19th Nov 17, 12:27 PM
    ..or..

    you need a new inverter..
    • ProDave
    • By ProDave 19th Nov 17, 1:08 PM
    • 1,319 Posts
    • 1,573 Thanks
    ProDave
    • #4
    • 19th Nov 17, 1:08 PM
    • #4
    • 19th Nov 17, 1:08 PM
    "Servicing" is get up on the roof and clean the panels. Usually involves scaffold. I doubt they will do that.

    Are they generating pretty much the same this year as they did last year (from your FIT meter readings)? If so everything is working.

    My bet is they are going to try and sell you some form of "optimiser" to increase the output from them. I don't know if these work, I suspect any improvement might be marginal, but I am getting fed up with the phone calls trying to sell me one. The call usually starts as a "free survey"
    • reeac
    • By reeac 19th Nov 17, 8:19 PM
    • 1,396 Posts
    • 560 Thanks
    reeac
    • #5
    • 19th Nov 17, 8:19 PM
    • #5
    • 19th Nov 17, 8:19 PM
    I just tell these callers that the output of PV system hasn't changed at all during the 5 plus years that we've had them (which is perfectly true) and that puts them off. Pity that there are so many hucksters around nowadays .... I guess that it's all due to the deindustrialisation of the country.
    • Dallinghoo
    • By Dallinghoo 6th Mar 18, 3:53 PM
    • 2 Posts
    • 0 Thanks
    Dallinghoo
    • #6
    • 6th Mar 18, 3:53 PM
    ESE PV inverter check
    • #6
    • 6th Mar 18, 3:53 PM
    If anyone hears anything good about this company, we would be interested to hear it.
    • tonypows
    • By tonypows 6th Mar 18, 6:07 PM
    • 1 Posts
    • 1 Thanks
    tonypows
    • #7
    • 6th Mar 18, 6:07 PM
    ESE Company No: 09825685
    • #7
    • 6th Mar 18, 6:07 PM
    I have today received a letter stating "Our records indicate you haven't received your free health check and service on your system and your warranty may be due to expire".
    The letter then goes onto to talk about the advances in technology of inverters. So I guess they're trying to flog me a new inverter.

    I've found on the web ESE Solar from Liverpool.
    My Solar installer was in Modbury Devon and I reside in Saltash Cornwall.
    [Text removed by MSE Investigator]
    Regards
    Tony
    Last edited by MSE Investigator; 26-07-2018 at 12:17 PM.
    • reeac
    • By reeac 6th Mar 18, 7:12 PM
    • 1,396 Posts
    • 560 Thanks
    reeac
    • #8
    • 6th Mar 18, 7:12 PM
    • #8
    • 6th Mar 18, 7:12 PM
    I have today received a letter stating "Our records indicate you haven't received your free health check and service on your system and your warranty may be due to expire".
    The letter then goes onto to talk about the advances in technology of inverters. So I guess they're trying to flog me a new inverter.

    I've found on the web ESE Solar from Liverpool.
    My Solar installer was in Modbury Devon and I reside in Saltash Cornwall.
    Obviously this is a scam!
    Regards
    Tony
    Originally posted by tonypows
    {Text removed by MSE Investigator}
    Last edited by Former MSE Nick T; 30-07-2018 at 10:49 AM.
    • misslaurajaynejones
    • By misslaurajaynejones 7th Mar 18, 6:35 PM
    • 3 Posts
    • 0 Thanks
    misslaurajaynejones
    • #9
    • 7th Mar 18, 6:35 PM
    • #9
    • 7th Mar 18, 6:35 PM
    If anyone hears anything good about this company, we would be interested to hear it.
    Originally posted by Dallinghoo
    Hi i have my cover with them never had a problem been out done the service and my inverter had broken down which they replaced under the cover great service highly recommended
    • misslaurajaynejones
    • By misslaurajaynejones 7th Mar 18, 6:39 PM
    • 3 Posts
    • 0 Thanks
    misslaurajaynejones
    i have my cover with ESE i find them very good they have been out and serviced my solar also why under cover with them my inverter broken down they were out with in 24 hrs and replaced it with a new one at no extra cost because i am under the maintenance cover very reliable and professional service highly recommend them cant say a bad word about them hope this helps
    • Andy_WSM
    • By Andy_WSM 7th Mar 18, 6:44 PM
    • 2,159 Posts
    • 4,589 Thanks
    Andy_WSM
    ...and you signed up especially to tell us this?

    • geriann
    • By geriann 7th Mar 18, 11:28 PM
    • 154 Posts
    • 255 Thanks
    geriann
    Ese
    I also received a letter from ESE saying "our records indicate you haven't received your free health check & service on your system & your warranty may be due to expire."
    I don't have any solar panels! so i don't know where they got this information from!
    the letter only says ESE, the free number & the company number. No address, website or email address. Strange, so {Text removed by MSE Investigator}.
    Last edited by Former MSE Nick T; 30-07-2018 at 10:50 AM.
    • Merlin139
    • By Merlin139 8th Mar 18, 8:54 AM
    • 5,597 Posts
    • 21,563 Thanks
    Merlin139
    Hi i have my cover with them never had a problem been out done the service and my inverter had broken down which they replaced under the cover great service highly recommended
    Originally posted by misslaurajaynejones
    i have my cover with ESE i find them very good they have been out and serviced my solar also why under cover with them my inverter broken down they were out with in 24 hrs and replaced it with a new one at no extra cost because i am under the maintenance cover very reliable and professional service highly recommend them cant say a bad word about them hope this helps
    Originally posted by misslaurajaynejones
    2 posts in 4 minutes that tell much the same. As pointed out by Andy_WSM you also signed up just to tell us this?
    How long have you had a policy with this company?
    So what prey tell did you so called service consist of?
    What was the fault on the inverter?
    Whats seems the strangest to me is this company has been around for a couple of years. Never filed a full set of accounts. Move directors around companies left right and centre and move company address around between the same group of companies!

    Something not right here?
    • stewart54
    • By stewart54 8th Mar 18, 5:49 PM
    • 7 Posts
    • 1 Thanks
    stewart54
    Unsolicited letter from ESE
    In the last few days my cousin received a letter from ESE stating that "our records indicate you haven't received your free health check and service on your system and your warranty may be due to expire". My cousin had her solar panel system installed by British Gas some years ago and has never had any dealings with ESE. We wonder where this company got my cousin's name and address and think it is a bit off that she should get this unsolicited approach from ESE. We intend to pass the letter to our local trading standards department as we are concerned that, potentially, this company may involved in very inappropriate practices, resulting in vulnerable people being conned.
  • archived user
    In the last few days my cousin received a letter from ESE stating that "our records indicate you haven't received your free health check and service on your system and your warranty may be due to expire". My cousin had her solar panel system installed by British Gas some years ago and has never had any dealings with ESE. We wonder where this company got my cousin's name and address and think it is a bit off that she should get this unsolicited approach from ESE. We intend to pass the letter to our local trading standards department as we are concerned that, potentially, this company may involved in very inappropriate practices, resulting in vulnerable people being conned.
    Originally posted by stewart54
    Google Earth ( to see the panels); Street View( to work out an address) and a check of The Electoral Register ( to get a name) would probably work. Unsolicited approaches are not as far as I am aware illegal. I got ‘letters’ from Homeserve; TalkTalk and my local takeaway this morning. They all go into the re-cycling bin.
    • ewan uzarmi
    • By ewan uzarmi 14th Mar 18, 5:38 PM
    • 2 Posts
    • 1 Thanks
    ewan uzarmi
    I just received the ESE "health check" letter and the fact that it was unsolicited and addressed to "Homeowner" rather than myself immediately triggered my suspicions. If they don't know who lives here their "records" must be pretty sketchy and they obviously don't know the age of my system or the fact that I already have cover. The whole letter is amateurish, lacks company information and doesn't even include a website address. What really put me off was the inclusion of a "grocer's apostrophe" in the word "consultant's" which is most unprofessional and indicative to me of a phishing attempt similar to the junk e-mails I receive. I would be hesitant to deal with an organisation that cannot produce a coherent communication.

    I don't know how these people harvest likely addresses to pester but I don't think it's as simple as browsing Google Earth as Hengus suggests. My installation doesn't appear on Earth yet, it's 2 years old and Earth evidently hasn't been updated since. They obviously don't check the electoral register either, at least in my case, as they don't know my name.

    Mark Caton may be able to correct me but I don't think inverters have advanced significantly in the 2 years since installation of my PV system as the letter is trying to suggest. With no moving parts in the system, I can't see that there is much to "service". My panels occasionally get a manual clean when the seagulls have used them as a toilet but I can do this myself as I live in a bungalow and can reach the panels with a long handled soft brush and garden hose from my garage roof.
    Last edited by ewan uzarmi; 01-08-2018 at 1:27 PM.
    • In Cider
    • By In Cider 14th Mar 18, 9:10 PM
    • 7 Posts
    • 3 Thanks
    In Cider
    Businesses can actually access the MCS database and obtain details of premises fitted with PV installations. Doesnt give them the installation owners name, so they would have to trawl the electoral roll or similar to obtain that.

    Or they could just drive round an area and note the addresses where solar panels are fitted.

    The MCS database is administered by a company called Gemserv, when an installation company goes into liquidation they will appoint another company to cover warranty issues etc. So an installation owner doesnt need to go out looking for one. That was part of the government requirements for the MCS Scheme.

    Gemserv can be contacted on 020 7090 1082

    Also useful for fit customers or indeed anyone with panels turbines etc there is a guide on who to complain or raise disputes with for various issues that people may have, cant post the link but if you search on gov,uk website for feed-in-tariffs-dispute-resolution-process
    • Phil Cautious
    • By Phil Cautious 21st Mar 18, 1:51 PM
    • 4 Posts
    • 5 Thanks
    Phil Cautious
    ESE letter offering free solar health check received. Checked with my installer and it was his second call of the day regarding this company. His advise, "Bin it". Checked the registered address on the letter and did a "Google drive by"...It's an accountant! Phoned the accountant today and asked to speak to an ESE representative. "No, they're not here, we're their accountants." Asked for ESE's address. "No, I can't give you that." I informed her that their address was not on the internet and I wanted to complain about their misleading "spam" letters.
    Incidentally, there are other, recently installed, solar systems belonging to a Housing Association nearby and they've had these letters as well. {Content removed by MSE Forum Staff}.
    Last edited by MSE Investigator; 30-07-2018 at 11:03 AM.
    • brownhandbag
    • By brownhandbag 21st Mar 18, 2:35 PM
    • 1,810 Posts
    • 29,411 Thanks
    brownhandbag
    just to add we have had a letter this week and are using it to light the fire with, thanks to previous posters x
    total wins 2013 £5500 2014 £7500 2015 £23,900 2016 £10,650 2017 £13,040 2018 £10620 2019 £6388.87
    ITV Winners Club Member #131
    • Merlin139
    • By Merlin139 21st Mar 18, 2:45 PM
    • 5,597 Posts
    • 21,563 Thanks
    Merlin139
    ESE letter offering free solar health check received. Checked with my installer and it was his second call of the day regarding this company. His advise, "Bin it". Checked the registered address on the letter and did a "Google drive by"...It's an accountant! Phoned the accountant today and asked to speak to an ESE representative. "No, they're not here, we're their accountants." Asked for ESE's address. "No, I can't give you that." I informed her that their address was not on the internet and I wanted to complain about their misleading "spam" letters.
    Incidentally, there are other, recently installed, solar systems belonging to a Housing Association nearby and they've had these letters as well. Does that sound like the actions of a bona fide company.
    Originally posted by Phil Cautious
    Try this number taken from the website. 0151 448 2860

    http://eseservices.co.uk/
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