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  • FIRST POST
    • Emmaharris
    • By Emmaharris 20th Jun 17, 3:23 PM
    • 5Posts
    • 0Thanks
    Emmaharris
    Flight claims company sending threatening letters
    • #1
    • 20th Jun 17, 3:23 PM
    Flight claims company sending threatening letters 20th Jun 17 at 3:23 PM
    Hi,
    Hoping I've posted this in the right place, if not, apologies.
    Bit of a complicated one. On return of a holiday to Costa Rica with Thompson we were told we were entitled to claim for a delay. Unfortunately although my stepmum was told to wait until we did it for her she went online and added all flight details to an online claims company she came across. ( Flight delay claims team. Based in Northants )
    She filled in most info then they asked her to fill in a power of attorney form and she decided not to carry on online. She received an email saying thanks for signing up with us and called them a couple of weeks later to say she didn't want to go ahead as it was being dealt with by my brother. On the phone they said that was ok and that would be the end of it. Fast forward to recent weeks and she is recieving letters saying she owes them nearly £1600 for ignored reminders, the work they did processing the claim etc. The are adding interest daily and adding charges for random stuff and I have no idea what to do next. They won't discuss over the phone and say they don't take phone calls. Have emailed and they are pretty much saying tough luck pay up.
    She hasn't heard anything from Thompson regarding the compensation but the two other people that claimed together officially with Thompson have had their money back already. ( no one knew she'd put any details in online as we all did ours with resolver )
    It's all a mess and we have no clue how to sort it!
    Any help or advice would be great.
    Thank you.
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    • legal magpie
    • By legal magpie 7th Nov 19, 4:48 PM
    • 1,136 Posts
    • 480 Thanks
    legal magpie
    That is very good advice, Dave.
    • legal magpie
    • By legal magpie 11th Nov 19, 4:02 PM
    • 1,136 Posts
    • 480 Thanks
    legal magpie
    If legal proceedings have been commenced, may I reiterate that it would be very unwise to post any more details (apart from the date of any court hearing) so as to avoid any possible prejudice to those proceedings.
    Does anyone know the date?
    • JAM2018
    • By JAM2018 11th Nov 19, 6:05 PM
    • 110 Posts
    • 23 Thanks
    JAM2018
    Court Case
    Legal Magpie is right, not a good idea to post anything about the legal proceedings. FDCT might be reading these forums.
    • THE.TRAVELLER
    • By THE.TRAVELLER 11th Nov 19, 7:26 PM
    • 19 Posts
    • 2 Thanks
    THE.TRAVELLER
    Just the date please if anyone knows. Im sure many would love to attend....
    • ania1980
    • By ania1980 12th Nov 19, 2:58 PM
    • 6 Posts
    • 1 Thanks
    ania1980
    Trading Standards are taking FDCT to court finally.
    Please make sure you reply to Vanessa with all information you can provide to support punishement for those scammers.
    • legal magpie
    • By legal magpie 12th Nov 19, 3:54 PM
    • 1,136 Posts
    • 480 Thanks
    legal magpie
    By "taking to court" do you mean starting proceedings (issuing a summons) or is it the hearing?
    • Camdan123
    • By Camdan123 12th Nov 19, 6:20 PM
    • 7 Posts
    • 6 Thanks
    Camdan123
    FDCT Pleaded Not Guilty at Northampton Magistrates Court on 28th Oct 2019
    Matter now listed for Plea and Trial preparation hearing in the Crown Court on 10th Dec 2019
    • Justice13075
    • By Justice13075 12th Nov 19, 8:55 PM
    • 1,856 Posts
    • 609 Thanks
    Justice13075
    Brilliant News
    • jimmy1974
    • By jimmy1974 20th Nov 19, 11:03 AM
    • 1 Posts
    • 1 Thanks
    jimmy1974
    Great News
    FDCT Pleaded Not Guilty at Northampton Magistrates Court on 28th Oct 2019
    Matter now listed for Plea and Trial preparation hearing in the Crown Court on 10th Dec 2019
    Originally posted by Camdan123

    Northampton County council - they have sent me a form to fill in details - anyone else that can do this should do so these people can be stopped
    • Lo57635
    • By Lo57635 20th Nov 19, 1:09 PM
    • 2 Posts
    • 0 Thanks
    Lo57635
    Can anyone help, we know they have been to court and going ,I need something to show this can anyone message me,i have all the news articles,forums etc but the main thing I need is to show trading standards have taken them to court and so on.
    Please can someone message
    • Not a happy bunny either
    • By Not a happy bunny either 20th Nov 19, 5:50 PM
    • 10 Posts
    • 2 Thanks
    Not a happy bunny either
    Hip hip hurray
    I have filled in a form for Vanessa at trading standards and will go to court if instructed to.I agree with not prejudicing the case so I am keeping some details to myself for now but I think we can soon be rid of these people and get on with our lives.Provide the evidence,donít just assume others will do it so you donít have to.Get your evidence in early to overwhelm them.
    • youngowl
    • By youngowl 20th Nov 19, 6:40 PM
    • 4 Posts
    • 0 Thanks
    youngowl
    It has been closer to two years since i wrote several cancellation emails to them and no reply whatsoever. I have reported them to CAB. I am just worried they will "claim" to have attempted calling/emailing me when there's no such trace during this period before dropping the bombshell of first invoice/baliff action.

    Anyway let's see as I too gave my information to TS as well.
    • youngowl
    • By youngowl 20th Nov 19, 6:41 PM
    • 4 Posts
    • 0 Thanks
    youngowl
    Wow
    This sounds serious when it gets transferred from magistrate to Crown...
    • Caston
    • By Caston 27th Nov 19, 6:42 PM
    • 5 Posts
    • 0 Thanks
    Caston
    Hi all,

    Having a similar issue to a lot of people here who have already posted. A few months ago I went on to their website to make an enquiry, but after contacting the airline directly I thought nothing of it. A few weeks ago FDCT emailed me asking if I would still like to get compensation I replied no and thought that was that. Yesterday I received an email with an invoice for something like £110. I read though this thread and replied to the email saying all I did was made an inquiry and why are they invoicing me. Today they have sent me an agreement with what does kinda look like my signature (even though I don’t remember signing the box on the website). Where do I go from here?

    Chris
    • legal magpie
    • By legal magpie 27th Nov 19, 7:57 PM
    • 1,136 Posts
    • 480 Thanks
    legal magpie
    You stick to your guns and insist that you only made an enquiry and have no intention of paying anything.
    • Caston
    • By Caston 27th Nov 19, 8:59 PM
    • 5 Posts
    • 0 Thanks
    Caston
    Thanks, will do. I’ve emailed twice now saying I will not be paying anything and used some of the replies here to add to that. I find it crazy how they’ve apparently been taken to court yet obviously still carrying on doing this!

    I will post back if I get a reply from them.
    • youngowl
    • By youngowl 28th Nov 19, 10:56 AM
    • 4 Posts
    • 0 Thanks
    youngowl
    Report them
    Did you also report your issue to CAB and/or Action Fraud ? I am also shocked that they are still in operation despite court proceeedings.
    • Caston
    • By Caston 28th Nov 19, 11:37 AM
    • 5 Posts
    • 0 Thanks
    Caston
    Not yet. I have emailed Northamptonshire trading standards but yet to hear back from them. I’ll gladly report this to others, does anybody have specific contacts to email or should I just use google?
    • Hermione Granger
    • By Hermione Granger 28th Nov 19, 11:52 AM
    • 1,177 Posts
    • 1,914 Thanks
    Hermione Granger
    You stick to your guns and insist that you only made an enquiry and have no intention of paying anything.
    Originally posted by legal magpie
    "only made an enquiry" yet from what has been stated, Caston does appear to have signed an online agreement form and if this agreement was for the company concerned to attempt to get the compensation that is due, what have they done wrong in this instance?

    Today they have sent me an agreement with what does kinda look like my signature (even though I donít remember signing the box on the website). Where do I go from here?

    Chris
    Originally posted by Caston
    • Caston
    • By Caston 28th Nov 19, 12:23 PM
    • 5 Posts
    • 0 Thanks
    Caston
    "only made an enquiry" yet from what has been stated, Caston does appear to have signed an online agreement form and if this agreement was for the company concerned to attempt to get the compensation that is due, what have they done wrong in this instance?
    Originally posted by Hermione Granger
    Yeah this is what I am worried about. After you put in your name, email and address a box comes up to sign it. If you go on the website now it says above the box 'Write your signature below. Sign here to enter our contract and agree to our fees. By signing you agree with the Assignment Form'

    I'm not certain that if/when I signed this box at the beginning of June it said this as I would certainly have not signed anything.
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