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  • notsurewhereIstand
    "...your EUC claim has been sanctioned...." Is what they said.
    • Vauban
    • By Vauban 23rd Jan 13, 12:11 PM
    • 4,729 Posts
    • 2,094 Thanks
    Vauban
    "...your EUC claim has been sanctioned...." Is what they said.
    Originally posted by notsurewhereIstand
    That's a bit of an odd thing to write, but perhaps you can post the paragraph in which this half-sentence fits, and colleagues can offer you advice?
    • Mark2spark
    • By Mark2spark 23rd Jan 13, 1:28 PM
    • 2,285 Posts
    • 876 Thanks
    Mark2spark
    Yeah, I've not seen them use three dots before, and four dots after, either
    • richardw
    • By richardw 23rd Jan 13, 6:02 PM
    • 19,061 Posts
    • 8,044 Thanks
    richardw
    .........please delete.
    Last edited by richardw; 28-01-2013 at 9:03 AM.
    Posts are not advice and must not be relied upon.
    • vod
    • By vod 25th Jan 13, 1:16 PM
    • 21 Posts
    • 12 Thanks
    vod
    Hi, I applied to Easyjet for compensation for a delayed flight under the new EU rulings in early December. I filled in the template letter which states I require a reply within 14 days. They'll now have had the letter for 5-6 weeks and I've not heard a peep from them.

    Has anyone else had to wait a while to hear back?
    • vod
    • By vod 28th Jan 13, 12:24 PM
    • 21 Posts
    • 12 Thanks
    vod
    The letter quoted this "I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court."

    However, given that I wrote before the Christmas holidays and have seen on here that it was taking airlines longer to respond because so many people were contacting them, I didn't chase as quickly as I usually would.

    I've now emailed them and have asked them to respond within five days.

    It would be helpful to know how long others have had to wait and when you heard anything back. thanks
    • Sparks33
    • By Sparks33 29th Jan 13, 9:04 PM
    • 57 Posts
    • 3 Thanks
    Sparks33
    I have been fobbed off BY EJ after countless emails/letters to them concerning a 10 hour delay. According to EJ, the delay was due to a technical issue with the aircraft, which they claim to be 'EC'
    I have sent both the template letters but get the same response. I contacted the CAA who tell me they can't help because the flight was from another EU country (bulgaria) This, even though the delay was caused by the technical issue at Gatwick on it's way to Bulgaria. They advised me to contact the Bulgarian authorities. This I did, but they seem unaware of recent court rulings and could only suggest that I 'contact my lawer'.
    Does anyone know where I should go with this now?
    • richardw
    • By richardw 29th Jan 13, 9:18 PM
    • 19,061 Posts
    • 8,044 Thanks
    richardw
    Do you have legal expenses cover with an insurance policy or premium bank account?
    Posts are not advice and must not be relied upon.
    • Sparks33
    • By Sparks33 29th Jan 13, 9:48 PM
    • 57 Posts
    • 3 Thanks
    Sparks33
    I don't think I do Richard, these are the things I usually ask to get removed to save a few quid :-)
    • richardw
    • By richardw 29th Jan 13, 10:04 PM
    • 19,061 Posts
    • 8,044 Thanks
    richardw
    If you don't want to do a small claim yourself consider http://www.easyflightclaims.com/

    Are you resident in Cornwall?
    Posts are not advice and must not be relied upon.
    • Sparks33
    • By Sparks33 29th Jan 13, 10:18 PM
    • 57 Posts
    • 3 Thanks
    Sparks33
    Thanks for the link, I didn't know such a service existed yet! Yes, I am resident in Cornwall...why do you ask?
    • richardw
    • By richardw 30th Jan 13, 8:41 AM
    • 19,061 Posts
    • 8,044 Thanks
    richardw
    Not sure if the airline would travel to Cornwall to ultimately defend the claim.

    How many times have you asked for proof of extraordinary circumstances?
    Posts are not advice and must not be relied upon.
    • Sparks33
    • By Sparks33 30th Jan 13, 8:03 PM
    • 57 Posts
    • 3 Thanks
    Sparks33
    That's interesting. Especially for such a low value claim just for one person. I haven't asked for 'proof' other than what is written in the template letter. I have however questioned their claim that the technical issue (with a valve) equates to 'extraordinary circumstances'....
    • Mark2spark
    • By Mark2spark 31st Jan 13, 12:02 PM
    • 2,285 Posts
    • 876 Thanks
    Mark2spark
    FAQ's

    All blue words are links to relevant posts. Some are quoted just to save you doing that

    WARNING
    Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

    Airline bust= no claim

    Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

    Flight Stats

    Small claims time limit Its 6 years

    Package holiday flights ARE covered.


    Regulation261\2004

    MSE article corrected

    Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
    Extraordinary circumstances + Extra ordinary Circumstances
    Technical issues
    More Technical issues with background

    Thomas Cook address
    Thomas cook incident Oct 26 2012

    KLM Claim form
    Ryanair address
    Ryanair Irish appeal explained - New!
    How to combat Ryanair using the English Court System New!
    BA Address
    BA complaint web-site

    BA forum explaining the regulation in plain english *ESSENTIAL READING*

    Jet airways address
    Compensation per person + Monarch email
    Monarch Claim form

    Centipede100 Template letter
    CAA Template letter


    Airline claims 2 years maximum to claim The UK time limit is 6 years, - that's the Law

    Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years
    CAA Denied boarding
    Right to Care
    CAA contact details
    European small claims

    Original Sturgeon judgment giving rise to delay compensation:

    Legal challenge to Sturgeon judgment:

    MCOL : Link to the Court Forms
  • rob_lord_uk
    Hello,

    I am after a bit of advice after an issue with an EasyJet flight recently.

    We were scheduled to fly back to the Isle of Man from Gatwick but were informed on the way to the airport that the flight was cancelled due to bad weather at the Isle of Man airport. I spoke to customer services about re-arranging the flight and was informed the next flight from Gatwick to the Isle of Man would be in three days time and because of this we changed to a flight to come back from Liverpool instead the day after. We were informed that we'd have to pay for our train costs to Liverpool which we were happy to do given the lack of flights from Gatwick for three days.

    However, on the way to Liverpool on the train I was stunned to find out that the flight wasn't actually cancelled and rescheduled instead for the day afterwards.

    I contacted EasyJet once back home so we could claim on the costs of the train to Liverpool as we were misinformed about the flights and they've come back with the following: -

    "Dear Mr Lord,

    Thank you for contacting us.

    I would firstly like to apologise for the length of time taken to address you query, please be assured this is not the standard we strive for. I would like to confirm that I have received the attachment for the hotel reservation.

    I would also like to apologize that the flight on the next day from London Gatwick to Isle of Man was not given to you. The only reason for that would be that the agent was unaware of that. As per our policies it would not be possible to reimburse for the train trip from London Euston to Liverpool.

    I appreciate that this is not the answer you are looking for, however we try to be fair, transparent and consistent with all our customers and making an exception in your case would not be fair on other customers who may find themselves in a similar situation.

    Yours sincerely

    Elvis Fernandes"

    How can they give the excuse of "out agent didn't know" and be so blazay about it? Does anyone think we should be refunded for the cost of train after we travelled to Liverpool after being given incorrect information?

    I think their last paragraph is shocking, basically saying that even though they've made a mistake they don't want to refund me because they'd then have to do it again for other customers they misinform - which they should do anyway!

    Many thanks guys.
    • richardw
    • By richardw 2nd Feb 13, 9:26 PM
    • 19,061 Posts
    • 8,044 Thanks
    richardw
    With reference to http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML it appears easyJet didn't comply with Article 8.1(b) 'earliest opportunity'.
    Posts are not advice and must not be relied upon.
  • rob_lord_uk
    With reference to xxxxxxxxxx it appears easyJet didn't comply with Article 8.1(b) 'earliest opportunity'.
    Originally posted by richardw
    Many thanks for pointing this out. I've followed up with EasyJet and shall see what they come back with this time.

    Thanks.
    • J B
    • By J B 10th Feb 13, 2:04 PM
    • 3,583 Posts
    • 1,379 Thanks
    J B
    Just had this from EJ - for your amusement.


    Dear B,

    Thank you for contacting us.

    Apologise the inconvenience.

    After having checked the details again I would like to inform that this delay was caused due to extra ordinary circumstances due to a technical issue of the aircraft, due to which we had requested an offload of 04 passengers, since the aircraft was overweight to be airborne.

    As mentioned in my previous correspondence I would like to state again that I will be unable to process any EUC compensation for both the passengers on the booking reference from Manchester to Paphos on the 31st August 2013 and the inbound on the 12th September 2010 from Paphos to Manchester.

    Appreciate your patience and co-operation.

    Thanks and regards.

    Yours sincerely

    Anne Chettair
    easyJet Customer Services


    I don't suppose I should be so rude as to mention that she can't speak the queens English should I?
    We didn't fly out in August 2013 and return in Sept 2010
    What's the difference between extraordinary and extra ordinary??
    What is EUC Compensation?

    We have already pointed out that the Sturgeon case says that 'technical issues' are not extraordinary.
    Can we say that having the plane overweight is rather incompetent?
    • vod
    • By vod 11th Feb 13, 12:15 PM
    • 21 Posts
    • 12 Thanks
    vod
    Hi, just to update you all. I got 682 compensation from Easyjet today!

    They ignored the letter I sent in December and my follow-up email in January so last week I decided I would hassle them and email them every day until they responded.

    Just three days later they responded with a full admission of their fault and an agreement to pay compensation. Apparently it can take about 3 weeks to come through, but it's all processing now!
  • Citizen of the Galaxy
    Cancelled Leeds-Bradford to Geneva Easyjet flight
    Hi All

    Our flight from Leeds-Bradford to Geneva was cancelled today by SMS about 3hrs before departure time. Reason cited was weather. However Geneva airport is still open and receiving flights (albeit much reduced and with delays). Is this therefore extraordinary (ie weather) and not subject to compensation (after much bother we have been transferred to another flight), or is this the airline's decision (airport is open), and we are subject to compensation? We are losing out on half our holiday!

    Thanks.
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