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    • Mark2spark
    • By Mark2spark 17th Jan 13, 9:57 AM
    • 2,285 Posts
    • 876 Thanks
    The fact that they have not proved EC's in any correspondence to you makes your filing a claim entirely reasonable IMO.
    • catwoman73
    • By catwoman73 19th Jan 13, 8:54 AM
    • 441 Posts
    • 523 Thanks
    I'll also post an update to what I originally posted in the main thread:

    Partner and I were delayed by 5 hours on a Jet2 flight from Barcelona to Leeds Bradford in May this year, due to seemingly minor faults with 2 or 3 planes (broken seat, something else I can't remember then removal of luggage of people deciding not to fly out on the plane coming to get us from Leeds, as their delay was over 5 hours too).

    I sent a claim for 400 in on 19 November (template letter and copies of boarding passes) and received an acknowledgement on 27 November, but nothing since.

    On 5th Jan, I emailed the CAA to see if they can give them a prod and they replied saying that they were taking the email as 'information only' and I should give Jet2 8 weeks to reply (not clear whether they meant 8 weeks from when I contacted Jet2 or 8 weeks from 5th Jan when I emailed CAA) and if I hadn't had a response in that time, if I went back to CAA, they would prompt Jet2 for me. They also said they would advise me on any reply I received from Jet2.

    I'll be generous and give Jet2 until the end of Feb to respond and if they don't come up with compensation by then I'll go back to the CAA to see what they can do.

    I'll also keep an eye on how people are doing with MCOL with a view to issuing a claim if I'm otherwise unsuccessful via the above.
    • mrscb
    • By mrscb 19th Jan 13, 9:09 AM
    • 1,144 Posts
    • 1,393 Thanks
    Further to my claim letter u sent recorded delivery in Monday I have today received a reply dated 21 Nov 2012!!! Very odd!It states. Thank you for your letter received on 15 January 2013..
    We only retain correspondence for a limited period and in addition have a new IT system and customer care process, etc etc..
    They have asked me to resubmit with all the details and info from my original letter.... They are obviously stalling but I ain't giving up lol.
    Am thinking of a new one
  • y-o-r-k-y
    Update to post #25
    Got a letter back today from Jet2 basically saying they WILL NOT give me any details of the' flight safety short coming ' that caused our delay due to their 'Confidentiality and data control procedures'. This gives me nothing to make a judgement as to weather they are correct in calling this an extraordinary circumstance. I told them I would have given the CAA any information Jet2 gave for their Judgement. Jet2 simply say the would cooperate with the CAA. Yet another letter to write.
    • JPears
    • By JPears 19th Jan 13, 2:20 PM
    • 4,829 Posts
    • 1,307 Thanks
    yorke see my reply on main board.
    I think Jet2 are going to delay, procrastinate, resist and squirm at every point they can on claims, Clearly in yours, they haven't a clue what the actual facts are?
    At least you got a reply from them
  • anthony2312
    I had a 6 hour delay at Tenerife flying to Manchester on 02.01.12

    Scheduled flight time was 18.35, actual was 00.35

    Flightstats site shows they knew this at 8am that morning, nice of them not to bother telling us

    My missus is a legal secretary, one of the solicitors at her place is going to chase this as a favour, so I'm bypassing all the endless letter writing
    Last edited by anthony2312; 19-01-2013 at 6:37 PM. Reason: added to
  • paultoon
    Extraordinary circumstance
    Hi folks, just to add my experience, we were delayed more than four hours on a Jet2 flight from Newark to Newcastle in early December. Pilot advised there was a problem with the autopilot system and we were diverted to a very snowy Goose Bay in Newfoundland. It even made the local press(!), with a Jet2 spokeman citing a "technical fault indication"

    Jet2 did respond within 28 days, but cited "extraordinary circumstances" and rejected our claim. I've now written to the CAA arguing that a technical fault cannot be extraordinary circumstances.

    Interestingly, after the fault was fixed at Goose Bay, the pilot told us he had to wait for written confirmation (fax?) from the CAA in England before he could take off again. So the CAA should have written record of the technical fault.

    Will let you know how we get on...
    • Mark2spark
    • By Mark2spark 20th Jan 13, 1:15 PM
    • 2,285 Posts
    • 876 Thanks
    Update to post #25
    Got a letter back today from Jet2 basically saying they WILL NOT give me any details of the' flight safety short coming ' that caused our delay due to their 'Confidentiality and data control procedures'. This gives me nothing to make a judgement as to weather they are correct in calling this an extraordinary circumstance. I told them I would have given the CAA any information Jet2 gave for their Judgement. Jet2 simply say the would cooperate with the CAA. Yet another letter to write.
    Originally posted by y-o-r-k-y
    It's up to the airline to *prove* that there are EC's. They have failed to do so.
    CAA or Court it is then.
  • Arte et Marte
    I wondered if I would have any merit or be able to make a clain for a problem that occurred back on 12 August 2009 while travelling with Jet2(LS 880 departing at 1840).
    My party initially arrived at AlicanteAirport for our journey home to find a representative distributing leaflets stating that our flight would be both delayed by up to 2 hours, and worse still, would now terminate at Leeds Bradford and not Manchester.
    Our questions to the representative as to why, were only met with the reply “Due to technical difficulties” (standard answer I suspect which covers a multitude of scenarios), which I found even more frustrating to understand, as why can a plane that came to pick us up (with outbound passengers on), not travel that bit further and take us to our original destination ?
    We evetually left Alicante later than originally stated and arrived Leeds Airport where we were bussed to Manchester and arrived there in the small hours of the morning.
    I have tried using the Flight tracker and it states our flight LS 880 was cancelled, but I can find no further info on the flight that took us to Leeds, it just seems to have disappeared.
    I have the original Online Booking confirmation but can not remember the details of the flight that took us to Leeds.
    Please could you advise ?
    • richardw
    • By richardw 20th Jan 13, 2:03 PM
    • 19,061 Posts
    • 8,044 Thanks
    Contact Jet2 for the reasons you were late arriving at MAN.
    Posts are not advice and must not be relied upon.
    • NOWSE
    • By NOWSE 21st Jan 13, 4:59 PM
    • 381 Posts
    • 140 Thanks
    A number of posters say that they have emailed Jet2. Please can someone post any Jet2 emails that they may have as I have been unable to find any. Thanks.
    • venus1978
    • By venus1978 21st Jan 13, 8:07 PM
    • 229 Posts
    • 318 Thanks
    Hi i was going to try and make a claim for a flight that had an 9hr delay on from Belfast to Palma in July 2007. How important is the booking reference ? I have hunted everywhere for my boarding passes or a booking ref but no luck that far back. I do know the flight number, date and times.

    • venus1978
    • By venus1978 22nd Jan 13, 10:59 AM
    • 229 Posts
    • 318 Thanks
    Booking ref which proves you were on the flight is pretty fundamental. Unless you have this or something similar, the airline may put you to strict proof that you were on this flight in any court hearing.
    Originally posted by Centipede100

    Hi Thanks, I thought that might be the case. I do have a credit card statement that proves I paid jet2 for flights and a second payment to them by debit card for the extra 10 flight tax that was added later in 2007..... but no booking ref, I could kick myself !!
    • Mark2spark
    • By Mark2spark 22nd Jan 13, 1:55 PM
    • 2,285 Posts
    • 876 Thanks
    It might be worth contacting the UK border agency to see if they can provide some sort of confirmation that you cleared passport control on a certain date at a certain time?
  • si1306
    jet 2 reply
    hi all i got a reply from jet 2 today stating the extraordinary circumstances letter, the flight was delayed due to a wheelchair ramp being driven into the plane and damaging it before leaving leeds bradford to fly to palm, we were at palma airport so the passengers due to come got bussed to manchester then got a new plane to palma which we then boarded, the delay was 9 hours and im unsure weather the incident involving a whheel chair ramp damaging the plane isclasses as extraordinary circumstances. any help will be greatly appreciated
  • si1306
    sorry for thr spelling im on my sons unresposive tablet as my laptop is broke
    • sharalee99
    • By sharalee99 25th Jan 13, 2:31 PM
    • 525 Posts
    • 2,270 Thanks
    Have had a response from Jet2, after I wrote back, again, and told them a technical fault cannot be cited as extraordinary circumstances. In the letter I quoted back to them the paragraph (and number) of the Sturgeon Judgement that says this.

    So today they say...
    We were sorry to note that we were unable to resolve your claim on this occasion and your ongoing dissatisfaction is very much regrettable. Please be assured we will be reviewing your correspondence and will endeavour to respond fully as soon as possible.

    I gave them 14 days to write back to me, with the correct info on why my flight was delayed. I shall give them 14 days from today.
  • disneyangel
    We had a 9 hr delay on a flight from edinburgh to Palma back in July 2011 (hottest day of the year and we were stuck in the airport all day ) . It was part of a package holiday booked with Jet 2 holidays.
    Jet 2 gave us a customer information bulletin which I kept which states delay was expected to be 8hrs 30mins and was due to technical fault with the original aircraft and that they were waiting for the first suitable aircraft to become available to recover the flight.

    They did give us food vouchers (not enough to cover a meal at airport prices however ) and the option to transfer onto the next available flight free of charge. We did enquire about this at the time but jet2 holidays were unable to confirm if the hotel booking could be moved in addition to the flight (in short they were hopeless )

    This is my letter so far....

    Customer Care Team
    PO Box 314
    LS19 9EL

    Dear Sir or Madam,

    Re: Compensation claim for delayed flight
    Booking Reference :X / Flight Voucher Airline Reference X

    I am writing regarding flight LS717 on 04JUL 2011 from Edinburgh to Palma with the scheduled departure time of 10.30am. This flight arrived 9 hours late at Palma.

    The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight.

    The passengers in the party were Mr X, Mrs X & Miss X

    My scheduled flight length was 1880km therefore I am seeking €400 per delayed passenger in my party. The total is €1200 for all passengers.

    Please find attached a copy of the Customer Information Bulletin which we were given on the day of the flight (around 3 hours after the original departure time) which sites the delay as due to a technical fault.
    Under JUDGMENT OF THE COURT (Fourth Chamber) 19 November 2009 (Air transport – Regulation (EC) No 261/2004 – Article 2(l) and Articles 5, 6 and 7 – Concept of flight ‘delay’ and ‘cancellation’ – Right to compensation in the event of delay – Concept of ‘extraordinary circumstances’) In Joined Cases C 402/07 and C 432/07,
    The court ruled that :-

    3. Article 5(3) of Regulation No 261/2004 must be interpreted as meaning that a technical problem in an aircraft which leads to the cancellation or delay of a flight is not covered by the concept of ‘extraordinary circumstances’ within the meaning of that provision, unless that problem stems from events which, by their nature or origin, are not inherent in the normal exercise of the activity of the air carrier concerned and are beyond its actual control.

    Since technical problems have been ruled by the ECJ to be unlikely to be held as a valid defence of extraordinary circumstances to a compensation claim, then should you be claiming any such defence I should be grateful if such details could be provided to me within 14 days of the date of this letter.

    Should you neither settle my claim in full nor provide a full defence to my claim within the above timescale, I reserve the right to issue legal proceedings without giving you further notice in writing.

    Yours faithfully,

    Is this suitable as a first letter ? Any change/suggestions based on your experience will be gratefully received.

    I expect this to be a long process . I wrote a letter of complaint at the time as on top of the delays our daughter (then aged 7) was put on an emergency row seat by the check in staff then obviously moved once we got on the plane and if it wasn't for a nice couple who offered to swap seats with us would have been sat a good few rows away from us.

    I would never recommend anyone to travel with them
  • mercury123
    The thing that really annoys me about all this, is that their level of customer service is terrible. I wrote to Jet2 on 28th December (and had a reply from them same day saying that i would get a response within 28 days) regarding a 7 hour delay that i had travelling back from Lapland with my family. I've still heard nothing so i'm going to send another email to them now. But the basic fact (i believe) is this:

    They must prove that the circumstances were extraordinary which caused the delay. Well the fact that in my case, the delay was caused due to a leak on the plane, does not to me, constitute an 'extraordinary circumstance". So i'm going to write to them again now, and if I don't get a reply within a week, then I will be forwarding all of my correspondence onto the CAA for advice.

    I'm sure we'll all get there in the end, but Jet2 are making this as hard as they can!
    • JPears
    • By JPears 25th Jan 13, 6:09 PM
    • 4,829 Posts
    • 1,307 Thanks
    si1306 - irrespective of the wheelchair incident (which i don't think is EC - just a stupid airport worker, for whcih jet2 are still responsible) the delay was on the previous flight.
    It would appear from comments by CAA that knock on delays whatever the initial cause are probably not ECs. Write back again, give 'em 14 days LBA then put in small claims paperwork.
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