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    • johnthanet
    • By johnthanet 11th Nov 19, 3:58 PM
    • 6 Posts
    • 0 Thanks
    johnthanet
    Many thanks for info. It would seem I would have had to continue my court claim to try to get the refund of my re routed ticket. And I would have to hope that my claim was upheld in the court.

    I was happy with the outcome. An interesting and stressful lesson I would hope never to repeat.
    • JPears
    • By JPears 11th Nov 19, 5:16 PM
    • 4,829 Posts
    • 1,306 Thanks
    JPears
    At least you know for the future. I carry a copy of Vauban's guide and the regs on my phone when traveling.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • super saint
    • By super saint 13th Nov 19, 11:05 PM
    • 54 Posts
    • 9 Thanks
    super saint
    Hi,

    This info is courtesy of The BA Source....

    British Airways A320 G-GATJ Overnight Larnaca Delay.
    Aug 17, 2019
    British Airways A320 G-GATJ operated BA2620 London Gatwick Larnaca with a two hour delay this evening causing the return BA2674 to be delayed overnight due to crew not having sufficient hours to operated back to London Gatwick.

    What this shows is that BA knew before the flight departed London that the crew would be out of hours and the return flight would be cancelled as a consequence.

    They could have changed crew at London or sent out a new crew to fly the aircraft back,,, but didn't.
    They could have looked at alternative ways of getting you back on alternative airlines,,, but didn't.

    BA are on the hook for compensation so try to pursued them via a telephone call to their call centre one more time, suggesting the above and pointing out that their reasoning is not an Extraordinary Circumstance.

    If they still won't play ball ask them for a deadlock letter so you can ask their ADR provider, CEDR, to adjudicate on the circumstances of your claim. It is free. Details here...

    https://www.cedr.com

    Good luck.
    Originally posted by Tyzap
    Many thanks for your response - I have sent a mail to BA quoting the above. I will let you know outcome
    • super saint
    • By super saint 15th Nov 19, 12:07 PM
    • 54 Posts
    • 9 Thanks
    super saint
    Many thanks for your response - I have sent a mail to BA quoting the above. I will let you know outcome
    Originally posted by super saint
    So BA have again refused - so I guess I need a deadlock letter then take to CEDR?

    Although reading reviews of CEDR this appears a waste of time!
    • JPears
    • By JPears 15th Nov 19, 1:20 PM
    • 4,829 Posts
    • 1,306 Thanks
    JPears
    CEDR eventually found in my favour.
    But it is a pain in the a... to use.
    The website submission is not very intuitive.
    Basicaly, get ALL of your arguments, legal basis, facts, evidence etc in at the very begining as you never quite know whats happening (if anything) at a later stage.
    And you ned to keep hounding them to keep to the timetables.
    Make your deadlock request also as an NBA/LBA then you can go straight to small claims if CEDR mess it up.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Justice13075
    • By Justice13075 16th Nov 19, 2:06 PM
    • 1,856 Posts
    • 609 Thanks
    Justice13075
    My son and his girlfriend had a BA flight cancelled BA 0717 Zurich to Heathrow on Tuesday 1st October 2019. They were told by a customer service agent at the Airport that it was cancelled because of code 96 Anything other than technical. They applied for compensation which was refused siting adverse weather conditions. I haven't access to weather sites could anybody have a look for me.
    • garlieston
    • By garlieston 16th Nov 19, 8:22 PM
    • 13 Posts
    • 0 Thanks
    garlieston
    According to the METAR reports for both Zurich and Heathrow on 1st oct there was no adverse weather at any time of the day.
    the IATA delay code 96 has f all to do with weather ,IATA codes for weather delays start with 7

    Code 96 (RO): Operations control, rerouting, diversion, consolidation, aircraft change for reasons other than technical.

    As usual the airline are having you over
    Last edited by garlieston; 16-11-2019 at 8:31 PM.
    • Justice13075
    • By Justice13075 16th Nov 19, 8:26 PM
    • 1,856 Posts
    • 609 Thanks
    Justice13075
    Thanks for that but does it show any Cancellations out of Zurich on the at day?
    • garlieston
    • By garlieston 16th Nov 19, 11:25 PM
    • 13 Posts
    • 0 Thanks
    garlieston
    Not got a flight stats subscription at the moment but absolutly no reason for a weather delay ,most things for that delay code should be something within their control so to blame the weather just confirms they are lying and it was a decision within their control
    • Tyzap
    • By Tyzap 17th Nov 19, 7:56 PM
    • 2,110 Posts
    • 895 Thanks
    Tyzap
    My son and his girlfriend had a BA flight cancelled BA 0717 Zurich to Heathrow on Tuesday 1st October 2019. They were told by a customer service agent at the Airport that it was cancelled because of code 96 Anything other than technical. They applied for compensation which was refused siting adverse weather conditions. I haven't access to weather sites could anybody have a look for me.
    Originally posted by Justice13075
    Both the flights to and from Zurich were cancelled....

    http://thebasource.com/01-10-19-british-airways-flight-cancellations/#more-92060

    But there were some thunderstorms in the London area....

    https://www.timeanddate.com/weather/uk/london/historic?month=10&year=2019

    However, it seems that the CAA did sanction some cancellations which means BA cab avoid compensation in those cases....

    https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Your-rights/Am-I-entitled-to-compensation-/

    Personally, I thought the CAA were there to implement the EU261 rules, not change them or design them for their own (and BA's) convenience.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • garlieston
    • By garlieston 17th Nov 19, 8:54 PM
    • 13 Posts
    • 0 Thanks
    garlieston
    Tyzap ,the BA 717 flight is not on the CAA list of sanctioned cancellations, it only appears on the BA list of flights that did not operate that day ,the Zurich one shown on the CAA list is a Swissair one ,not a code share is it ? ,sounds like the cancellation was on the day, not precancelled the day before,so could still be game on. Thunderstorms were in the area of Heathrow 2:50pm to 6:20pm ,i was thinking it was the Zurich end that was going to be the problem. Could the OP please post the actual scheduled flight time.
    Last edited by garlieston; 17-11-2019 at 8:59 PM.
    • Tyzap
    • By Tyzap 17th Nov 19, 9:37 PM
    • 2,110 Posts
    • 895 Thanks
    Tyzap
    So it appears, thanks, thought I’d seen it but probably too many screens open at the time and transposed them.

    If it’s not on the CAA list perhaps there is more chance of getting compensation. A quick check on the Bott delay calculator should confirm or otherwise.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Justice13075
    • By Justice13075 17th Nov 19, 9:52 PM
    • 1,856 Posts
    • 609 Thanks
    Justice13075
    Euclaim say no compensation bottonline shows possible compensation. Do they ever agree?
    • neogeo
    • By neogeo 18th Nov 19, 8:59 PM
    • 16 Posts
    • 0 Thanks
    neogeo
    Hi, I wonder if someone can help?

    My in-laws were booked on a BA return flight from LHR T5 to SJC (San Jose), yesterday, but received a message as we arrived at the airport stating the flight had been cancelled.

    They were booked on an alternative flight with AA the next day (today, about 22 hours later), which also has a layover - they arrived home over a day late (in fact , they have not arrived home yet, they have a 4 hour layover in Phoenix to contend with first!)

    The BA desk did give me a letter which I think stated a technical fault with the plane which was why it was cancelled - unfortunately they wrote some details on the back and I sent it off with my in-laws, so I hope they have kept it!

    Can we claim compensation for this cancellation?
    • JPears
    • By JPears 19th Nov 19, 10:04 AM
    • 4,829 Posts
    • 1,306 Thanks
    JPears
    Almost certainly.
    Download Vauban's most excellent guide to se how to progress.

    Were there alternative flights yesterday, with lternative airlines if necessary?

    Did BA not offer to re-route on an alternative flights, if available. I suspect not, but they should have done.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • neogeo
    • By neogeo 19th Nov 19, 2:05 PM
    • 16 Posts
    • 0 Thanks
    neogeo
    Thanks JPears!

    My in-laws are quite old and I did ask if there were any alternatives for the same day and they said unfortunately not.
    • JPears
    • By JPears 19th Nov 19, 3:13 PM
    • 4,829 Posts
    • 1,306 Thanks
    JPears
    I looked. There appear to be few options (with a connection) that BA could/should (but won't) offer you, with different airlines.
    You then have the option of booking/paying yourself and claim the difference. For future reference.
    Hopefully your in-laws are home by now?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • neogeo
    • By neogeo 19th Nov 19, 3:15 PM
    • 16 Posts
    • 0 Thanks
    neogeo
    Ah ok, that's a shame I didn't know at the time, but maybe a compensation claim will make up for it!

    In-laws home safe and sound thanks.
    • neogeo
    • By neogeo 19th Nov 19, 3:18 PM
    • 16 Posts
    • 0 Thanks
    neogeo
    Also, I personally booked and paid for the flights on my in-laws behalf, am I able to begin the claim myself, or will they need to get involved along the way?
    • JPears
    • By JPears 19th Nov 19, 4:12 PM
    • 4,829 Posts
    • 1,306 Thanks
    JPears
    They need to make the claim themselves, in their own namoes, but you could do it for them, usually on line.
    The only problem may arise if it goes to court, as you can't atned on their behalf.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
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