Hi all,
Been following the advice on here but have hit a wall with Barclays Legacy Egg PPI complaint which they are still dragging on since 2015 and have used every trick in the book to delay
I have a complaint reference number and have been calling weekly for updates and seem to be going round in circles.
Keep hitting the “we have so many complaints in we cannot give you an estimated time to look at your case” .
Then received this generic text this morning and I could have easily lost it.
Due to unprecedented volumes of complaints in the lead up to the PPI Deadline, it is taking us longer than usual to resolve your PPI complaint. This may take us a number of months and we will keep in touch to update you on progress. We apologise for any inconvenience caused. Kind regards, Barclays
How do I get them to escalate as they continually fob me off.
They have confirmed that PPI was applied to my account but apparently don’t know how much (Closed Egg Card) and sent me the statement from 2001-2012 to go through myself and prove to them how much I paid ! (Have all the letters they send and my replies as proof)
Really need help on this as loosing the will to fight!
Dave