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  • FIRST POST
    • Fortyfoot
    • By Fortyfoot 11th Oct 19, 5:55 PM
    • 1,872Posts
    • 916Thanks
    Fortyfoot
    Tui Manchester
    • #1
    • 11th Oct 19, 5:55 PM
    Tui Manchester 11th Oct 19 at 5:55 PM
    4.45 flight today from Man to Ibiza delayed due to repairs being needed! They say the new time will be 7.30 this evening, 2.75 hours they hope!

    [IMG]free photo hosting

    It's possibly a storey!

    6.50 we got a last call for boarding, 15 minute walk from cafes back to A4.

    Then at 7.15 announced that the engineer working on the plane had used up his hours and they are now waiting for another engineer. Is this another Tui allnighter?


    Fortyfoot
    Last edited by Fortyfoot; 11-10-2019 at 7:26 PM.
Page 1
    • Justice13075
    • By Justice13075 11th Oct 19, 6:52 PM
    • 1,856 Posts
    • 609 Thanks
    Justice13075
    • #2
    • 11th Oct 19, 6:52 PM
    • #2
    • 11th Oct 19, 6:52 PM
    Is there a question?
    • bagand96
    • By bagand96 11th Oct 19, 7:37 PM
    • 3,092 Posts
    • 2,015 Thanks
    bagand96
    • #3
    • 11th Oct 19, 7:37 PM
    • #3
    • 11th Oct 19, 7:37 PM
    It'll probably take a little longer if going on just the one engine.
    • Fortyfoot
    • By Fortyfoot 11th Oct 19, 8:12 PM
    • 1,872 Posts
    • 916 Thanks
    Fortyfoot
    • #4
    • 11th Oct 19, 8:12 PM
    • #4
    • 11th Oct 19, 8:12 PM
    It'll probably take a little longer if going on just the one engine.
    Originally posted by bagand96
    Yep, new engineer arrived, said it would take an hour!

    That should make us more than three hours late arriving.

    We used Bott and Co to make a claim last year, got nothing. Any suggestions fo a a good claims company?

    Update, we should have landed at 20.25, did not land till 00.15.

    I am looking into making the claim myself.

    Fortyfoot
    Last edited by Fortyfoot; 13-10-2019 at 9:01 AM.
    • Justice13075
    • By Justice13075 11th Oct 19, 11:09 PM
    • 1,856 Posts
    • 609 Thanks
    Justice13075
    • #5
    • 11th Oct 19, 11:09 PM
    • #5
    • 11th Oct 19, 11:09 PM
    If you arrive more than 3 hours late, put your details into bottonline and euclaim if they say you are due compensation, fill in the claim form on the TUI website and if there is a comments section say if they deny compensation can the send you a deadlock letter so you can go to arbitration.
    • Westin
    • By Westin 11th Oct 19, 11:18 PM
    • 2,105 Posts
    • 1,544 Thanks
    Westin
    • #6
    • 11th Oct 19, 11:18 PM
    • #6
    • 11th Oct 19, 11:18 PM
    Better they found the fault whilst you were on the ground rather than inflight. Compo is really not what it should be all about.
    • bagand96
    • By bagand96 12th Oct 19, 12:55 AM
    • 3,092 Posts
    • 2,015 Thanks
    bagand96
    • #7
    • 12th Oct 19, 12:55 AM
    • #7
    • 12th Oct 19, 12:55 AM
    Better they found the fault whilst you were on the ground rather than inflight. Compo is really not what it should be all about.
    Originally posted by Westin
    Nah... TUI should’ve just closed the hatches, kept their fingers crossed, and departed on time. I mean the odds of a smoking hole in the ground are pretty low, right?
    • buglawton
    • By buglawton 12th Oct 19, 8:04 AM
    • 8,747 Posts
    • 5,485 Thanks
    buglawton
    • #8
    • 12th Oct 19, 8:04 AM
    • #8
    • 12th Oct 19, 8:04 AM
    For late arrival: The MSE promoted Resolver misleadingly lists TUI as a company you can manage your claim with via a Resolver case. Don't bother, it'll just lead to a massive delay where you eventually discover that TUI doesn't recognise Resolver.

    The TUI website has a not-obvious link to an online method direct with them. My last experience was an 8 hour delay possibly due to pilot shortage that TUI probably knew about in advance. They put their tour customers on an earlier plane out and flyers only on a later flight as 1st flight was full. Using the direct method to get compensation worked in the end but TUI sure needed nudging.

    If they'd offered £100 voluntarily straight up, I might well have accepted it. But they offered nothing. In the end got £250 odd which was double the actual fare.
    • JPears
    • By JPears 12th Oct 19, 9:13 AM
    • 4,829 Posts
    • 1,306 Thanks
    JPears
    • #9
    • 12th Oct 19, 9:13 AM
    • #9
    • 12th Oct 19, 9:13 AM
    This should be on the Tui Thomson thread.....
    link to claim page:
    https://www.tui.co.uk/destinations/contact-us/flight-delays
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Justice13075
    • By Justice13075 12th Oct 19, 10:52 AM
    • 1,856 Posts
    • 609 Thanks
    Justice13075
    What people fail to realise is that airlines will screw passengers who are legally due compensation. Until the airlines comply with the law they should be challenged.
    • Westin
    • By Westin 12th Oct 19, 10:56 AM
    • 2,105 Posts
    • 1,544 Thanks
    Westin
    I’d rather they sorted the technical issue out and rectified before I was flying on the plane. Better to take the time to have the mechanics fit properly rather than think at 2h59min ‘!!!!!! it, best let it go so we don’t have to pay out Compo’.
    • Tyzap
    • By Tyzap 13th Oct 19, 5:26 AM
    • 2,110 Posts
    • 895 Thanks
    Tyzap
    I’d rather they sorted the technical issue out and rectified before I was flying on the plane. Better to take the time to have the mechanics fit properly rather than think at 2h59min ‘!!!!!! it, best let it go so we don’t have to pay out Compo’.
    Originally posted by Westin
    Except that in most cases that would be illegal.

    Any airline that was to have a serious accident caused by deliberate technical neglect would be out of business very quickly.

    Just look whats happening to Boeing over the MAX issues.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • worried jim
    • By worried jim 13th Oct 19, 6:38 AM
    • 10,915 Posts
    • 17,221 Thanks
    worried jim
    Nah... TUI should’ve just closed the hatches, kept their fingers crossed, and departed on time. I mean the odds of a smoking hole in the ground are pretty low, right?
    Originally posted by bagand96
    Is that a Boeing Max in the pic? Brave.
    • Fortyfoot
    • By Fortyfoot 13th Oct 19, 10:01 AM
    • 1,872 Posts
    • 916 Thanks
    Fortyfoot
    [IMG][/IMG][QUOTE=worried jim;76377119]Is that a Boeing Max in the pic? Brave.[/QUOTE]

    It was 2_4_2 seating.

    Fortyfoot
    • Tyzap
    • By Tyzap 14th Oct 19, 12:14 AM
    • 2,110 Posts
    • 895 Thanks
    Tyzap
    [QUOTE=Fortyfoot;76377494][IMG][/IMG]
    Is that a Boeing Max in the pic? Brave.[/QUOTE]

    It was 2_4_2 seating.

    Fortyfoot
    Originally posted by worried jim
    No, thats not a Max.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Westin
    • By Westin 14th Oct 19, 5:48 AM
    • 2,105 Posts
    • 1,544 Thanks
    Westin
    A B767-300.

    And by the small scratch above the 23rd window along on the starboard side it might be G-OBYG.
    • Fortyfoot
    • By Fortyfoot 26th Oct 19, 12:06 PM
    • 1,872 Posts
    • 916 Thanks
    Fortyfoot
    This should be on the Tui Thomson thread.....
    link to claim page:
    https://www.tui.co.uk/destinations/contact-us/flight-delays
    Originally posted by JPears
    Thanks JPears, I have today used your link to submit my claim. They just wanted basic flight details.

    Fortyfoot
    • Fortyfoot
    • By Fortyfoot 14th Nov 19, 12:39 PM
    • 1,872 Posts
    • 916 Thanks
    Fortyfoot
    I got this message yesterday from Tui, relating to the delay on the 11th October.

    " I’m happy to confirm that as a result of the delay – as per EU Regulations – you’re entitled to £712 (Seven Hundred Twelve Pounds) compensation."

    Still nothing from Bott & Co!!!!!!!!!!!!!!!!!!

    Fortyfoot
    • bagand96
    • By bagand96 14th Nov 19, 1:07 PM
    • 3,092 Posts
    • 2,015 Thanks
    bagand96
    I got this message yesterday from Tui, relating to the delay on the 11th October.

    " I’m happy to confirm that as a result of the delay – as per EU Regulations – you’re entitled to £712 (Seven Hundred Twelve Pounds) compensation."

    Still nothing from Bott & Co!!!!!!!!!!!!!!!!!!

    Fortyfoot
    Originally posted by Fortyfoot
    Not bad for 4 hours sat around at Manchester is it?

    For future reference, if you’ve submitted a claim to a Solicitor/Claims Company then be very careful about also submitting a direct claim yourself. There’s been cases in the past of Claims handlers pursuing people for work done on their behalf when the customer has subsequently claimed direct from the airline.

    Bott are a reputable solicitor and are unlikely to chance their arm. But if you’ve signed an agreement with them and they had done work on your case, then they’d be within their rights to invoice you for that work.
    • Fortyfoot
    • By Fortyfoot 16th Nov 19, 7:58 PM
    • 1,872 Posts
    • 916 Thanks
    Fortyfoot
    I used Bott and Co in the spring for another flight. Today I got the cheque from Tui.

    Fortyfoot
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